Chris Martinez | Page 26

Always Excellent Service I highly recommend Roseville Toyota. We've had a great experience there with our Toyota Sienna, so much so that we are considering buying a Highlande I highly recommend Roseville Toyota. We've had a great experience there with our Toyota Sienna, so much so that we are considering buying a Highlander, as well. More

by LM Colorado Verified Customer Verified Customer

Report | Print

Tires Yes. Brakes Unfortunately. Changes around the office. We’re the second of the three local generations in our family using Roseville Toyota. I usually rave about all if you. This last time left me feeling We’re the second of the three local generations in our family using Roseville Toyota. I usually rave about all if you. This last time left me feeling annoyed. There’s a coupon for discounted brake job I received in the mail. There wasn’t fine print or excluded vehicles, such as our Venza, listed so my brakes were significantly more than advertise. Tire deal good. Brake deal...not so much. Service and speed was top notch as usual unless you consider the bruising to my wallet which still remains. We’ll see how the future goes.. Nee phone systems and new staffing set ups will take some getting accustomed. Wish I could have driving the price to five stars but the value only comes in at a two. Value is most important than price to my family. More

by ToyotaScionFam Verified Customer Verified Customer

Report | Print

Chris Martinez at Roseville Toyota is the best adviser! Our vehicles have been serviced at Roseville Toyota for the past 14 years, great customer service! Chris Martinez has been our adviser for all these y Our vehicles have been serviced at Roseville Toyota for the past 14 years, great customer service! Chris Martinez has been our adviser for all these years and we absolutely love the way he cares for us, his clients. Even though we have moved and have a Toyota dealer closer to our home, we will continue to do business with Chris. A big THANK YOU Chris!!! Nicoletta G More

by NCLT36 Verified Customer Verified Customer

Report | Print

Very courteous and professional people This dealership is the most professional people I’ve ever met. I’ve always had excellent service from the people that work there. I would highly recom This dealership is the most professional people I’ve ever met. I’ve always had excellent service from the people that work there. I would highly recommend them to my family and friends without hesitation as I’ve never been treat with so much respect than this dealership More

by WHEATLANDCA Verified Customer Verified Customer

Report | Print

New Alternator Service Manager made it easy, not cheap but easy, still think cost for alternator and replacement a little high, but hey... OEM! He deserves kudos for Service Manager made it easy, not cheap but easy, still think cost for alternator and replacement a little high, but hey... OEM! He deserves kudos for making it easy... More

by SVANEPPS Verified Customer Verified Customer

Report | Print

Maintenance I got an appointment very easily and close to the day I wanted, I even showed up late but the girl that greeted my was very kind and said to not worry I got an appointment very easily and close to the day I wanted, I even showed up late but the girl that greeted my was very kind and said to not worry. But when I went inside the man didn't ask if u wanted to get my car washed as well nor did he inform me that I get a free coffee or tea inside with my paperwork. If I hadn't been here before I would feel left out and disappointed. More

by e.vettorres6 Verified Customer Verified Customer

Report | Print

Custer service I get my car serviced there because of great customer service because of Chris and his team members I had before him .! Great job Chris!! I get my car serviced there because of great customer service because of Chris and his team members I had before him .! Great job Chris!! More

by murph_51 Verified Customer Verified Customer

Report | Print

Service Center is excellent! Chris Martinez is the only reason why we choose to have all our Toyota's serviced here...he's always honest, accommodating, friendly and professional! Chris Martinez is the only reason why we choose to have all our Toyota's serviced here...he's always honest, accommodating, friendly and professional! More

by MIKE@FLOORINGSTRATEGIES.COM Verified Customer Verified Customer

Report | Print

Great Customer Service Really appreciated the thoroughness and great customer service from Jon Pepper. Jon was attentive and responsive, professional and courteous to my qu Really appreciated the thoroughness and great customer service from Jon Pepper. Jon was attentive and responsive, professional and courteous to my questions and concerns. Thank You Jon !!! More

by Emma McIntyre Verified Customer Verified Customer

Report | Print

Dismissed and ignored my complaint about the vehicle I was scheduled to have a 15k mile service. My customer service representative was at lunch when I arrived and I was directed to work with the manage I was scheduled to have a 15k mile service. My customer service representative was at lunch when I arrived and I was directed to work with the manager to get me signed in. The manager seemed put-off when I was brought to him. I am not sure about his name as he did not offer it or a card. He did not ask me why I was there or if there was anything else that he could help me with so I had to bring it up. I told him that the rear power sliding window of my truck was leaking when I went through a car wash. He told me that I must have had the window open. I told him no, because I checked while I was in the car wash. He told me that it must have been a high pressure car wash. I told him that it was a normal gas station carwash and that the water seemed to be coming from the molding on top of the window as the glass is inside a top and bottom rail and the water could not go up and over the glass. He stopped talking to me and just wrote up my 15k mile service request and told me that they will call when it was ready. Nothing was checked and no notes were made on my request. A few days later, it rained overnight and my back seats were drenched. I have not had time to call and schedule another appointment and try to work out transportation and time off. More

by NTAftokinito Verified Customer Verified Customer

Report | Print