Chris Lardieri
Chris Lardieri at Route 18 Chrysler Jeep Dodge Ram
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Chris Lardieri

Service and Parts Director

Route 18 Chrysler Jeep Dodge Ram

400 New Jersey 18
East Brunswick, NJ 08816

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3.0
192 Reviews

Dealership Experience

10 yrs, 5 mos

3.0

192 Reviews

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192 Reviews of Chris Lardieri

March 09, 2025

Dealership Rating
Employee Rating

just now New Total crooks. Will keep your car hostage and will bait and switch equipment out of your car to service the part the following visit. Report these losers to BBB and More

by Skhawer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 12, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your feedback. We understand your concerns regarding the repair process and want to clarify the situation. When you brought your car in, we diagnosed the issue and identified two parts that needed to be installed. You approved the repair, pre-paid for the parts, and picked up your car. After a week or so, you contacted us and declined the repairs, requesting a refund and to return the parts. As part of our standard policy, we typically charge a restocking fee for returned parts. However, we made an exception in your case and did not charge this fee. Instead, we did charge for the diagnostic time, which totaled $200, along with a $14 charge for a fuse we installed. We believe this approach is fair and reflects the work and time invested in diagnosing your vehicle. We strive to provide excellent customer service, and we appreciate your understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out.

February 10, 2025

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Employee Rating

Easy to get to -very clean - staff is superb! Service is great - sales is terrific- More

by seadolphin34
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 14, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for your positive feedback and 5-star review! We're thrilled to hear that you had a great experience with our team and enjoyed the service and cleanliness. We appreciate your kind words and look forward to seeing you again soon!

January 22, 2025

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Very professional staff, friendly and helpful. I have been doing business with Bryt for almost 10 years, she is the best! More

by ericsnsn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 22, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your feedback and for the 5-star review Eric! These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. We appreciate your loyalty and please don't hesitate to let us know if we can do anything else for you!

December 25, 2024

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Horrible customer service. My 2024 jeep wrangler was dead. Had to get towed in. Couldn’t find anything wrong with it. Horrible customer service when asked about it. Sent me a More

by ppappas378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 10, 2024

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The dealership is fantastic. Everyone involved was really helpful and quick. I would highly recommend them More

by pvaccari1593
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 10, 2024

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the fantastic review! We're so glad to hear that our team was helpful and quick in assisting you. Your recommendation means a lot to us, and we appreciate your support. We look forward to serving you again in the future!

March 23, 2024

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I had worst experience in this dealership for my Jeep service.I wish I could give 0 stars. I dropped off my Grand Cherokee 4XE on a Thursday 9 am and I was told it will take days to fix(I had 4WD and 2 More

by Sas2106
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jorge Perez

Mar 23, 2024

Route 18 Chrysler Jeep Dodge Ram responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at 732-314-7397 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 22, 2024

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Employee Rating

Power steering pump failed on My 2012 Chrysler 300c, had it towed to a licensed Chrysler dealer (noted dealership). Received call for pick-up after repair. I never left lot when I noticed a whining sound wa More

by dinolocacio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeffrey Henry , Alicia Alonso, Michael Nabinger

Jan 23, 2024

Route 18 Chrysler Jeep Dodge Ram responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at 732-314-7397 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 26, 2023

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Employee Rating

I used to love this dealership but not anymore. I bought 5 jeeps from them but will never again buy a car from them. They haven't fixed the issue with my radio in my 23 grand Cherokee. It's been me More

by boblipschutz
Service Communication
Recommend Dealer
No
Dec 27, 2023

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience, I can only begin to imagine how frustrating this situation is. I have tried calling you a few times, however have been unable to reach you regarding this. After speaking with the manufacturer there is currently a radio glitch that does not have a repair available at this time. That being said, the manufacturer is working on an update to correct this and once it is ready, your vehicle will automatically upload to your vehicle. In the meantime if there is anything else I can assist you with I am always here to help. Thank you for your patience.

Dec 27, 2023

boblipschutz responded

The last 2 times i called i did not receive a call back. The second time i spoke to you i was told you gave Cris the message and you assured me he would call. He did not. There are no voice messages or record on my call list that anyone called from your dealership. This experience has been horrible to say the least. I purchased 5 cars from you, two this year, I am very disappointed with how this is being handled.

December 05, 2023

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Great service because of the polite, courteous, professional employees that work there. I'm very happy that I purchased my Jeep Renegade there. I've never had to wait for service (even without an a More

by maryaclarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Henry, Kevin Mullan, Jorge Perez , Michael Nabinger, Christopher Toth

Dec 06, 2023

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

November 02, 2023

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Employee Rating

I have purchased many cars and trucks and hate having my time wasted. I didn’t get that here. No nonsense and truthful upfront was a welcomed change. More

by MAXK929
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill McDonagh, David Zarillo, Alan Maynard , Javier Columbie

Nov 02, 2023

Route 18 Chrysler Jeep Dodge Ram responded

It is a pleasure to hear that Caroline provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

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