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Chris Hapner
Chris Hapner at BMW of Palm Springs

Chris Hapner | Page 9

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.9
206 Reviews

Chris has been with indiGO for over 10 years, accumulating a total of 26 years of experience in various customer service roles within the automobile industry. Apart from his work in customer service, he also has experience in emergency roadside assistance. In his leisure time, Chris enjoys outdoor activities such as camping, fishing, kayaking, and going on road trips with his family. He also cherishes moments spent at family gatherings and BBQs. One of his favorite pastimes is visiting Disney World. When it comes to BMW models, Chris's top choice is the X4M Competition. He admires its combination of size, appearance, and ride quality.

Dealership Experience

9 yrs, 6 mos

Industry Experience

26 yrs, 1 mo

4.9

206 Reviews

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206 Reviews of Chris Hapner

December 19, 2023

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Employee Rating

My service was excellent and the communication was also. I would recommend using BMW service to others More

by pglumpkin
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Recommend Dealer
Yes

Other Employees Tagged: Chris

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Jan 17, 2024

BMW of Palm Springs responded

Thank you for your positive feedback about your excellent service experience and communication. We're pleased to hear that you would recommend using BMW service to others. If you have any more automotive needs or questions, feel free to reach out. We appreciate your trust in BMW Palm Springs!

December 19, 2023

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Very professional and courteous prompt provided me with a courtesy car and delivered my vehicle nicely washed and in excellent working order More

by mikekrmpotich
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Recommend Dealer
Yes
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Jan 17, 2024

BMW of Palm Springs responded

We're glad to hear about your professional and courteous service experience! Thank you for noting the promptness and the courtesy car provided. We appreciate your recommendation and look forward to serving you again at BMW Palm Springs!

December 16, 2023

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Chris Hapner is great. he has attention to detail and has an understanding of work to be done. He always returns a phone call. More

by tonyerena
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Recommend Dealer
Yes
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Jan 17, 2024

BMW of Palm Springs responded

Thank you for your positive feedback about Chris Hapner! We're delighted to hear that he has attention to detail, understands the work to be done, and is prompt in returning phone calls. Providing excellent service is our goal, and we appreciate your recognition of Chris's efforts. If you have any more automotive needs or questions, feel free to reach out. We appreciate your feedback and look forward to serving you again!

December 13, 2023

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Chris is Great never a disappointment I am very Grateful Thank you very much Jeff Koppelman More

by hd99stc
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Recommend Dealer
Yes
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Jan 17, 2024

BMW of Palm Springs responded

Thank you for your kind words about Chris! We're delighted to hear that he consistently meets your expectations. Your gratitude is appreciated, and we look forward to continuing to provide great service. Thank you for choosing BMW Palm Springs!

December 08, 2023

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Replaced windshield, created stress on it and it cracked on both sides 2 days later More

by kleebethel
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Service Time
Service Communication
Recommend Dealer
No
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Jan 17, 2024

BMW of Palm Springs responded

We apologize for the inconvenience with the windshield replacement. If you have any further concerns or if there's anything we can do to address the issue, please feel free to reach out. We value your feedback and are here to assist.

December 06, 2023

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The dealership did an outstanding job of inspecting my 13 year old BMW. The repairs were fairly priced More

by MJRICKUS
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson, Bryan Gacayan, Juan Sanchez , Savanna King

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Dec 06, 2023

BMW of Palm Springs responded

Thank you for your kind words! We're delighted to hear that our team did an outstanding job inspecting your 13-year-old BMW. Providing fairly priced repairs is important to us, and we're grateful for your recognition.

December 05, 2023

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Savanna King, my service advisor is a GREAT asset to BMW of Palm Springs!!!! Excellent!! More

by BRAD71
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Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson, Bryan Gacayan , Savanna King

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Dec 06, 2023

BMW of Palm Springs responded

Your feedback is truly appreciated, and we are grateful for the opportunity to address your comments and express our commitment to providing excellent service. Thank you for acknowledging Savanna King as a GREAT asset to BMW Palm Springs. We're delighted to have her on our team, and your positive feedback is truly valued.

November 29, 2023

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Brad Williams was terrific during the sales process. The technology overview was insufficient due to time . More

by GEB10
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Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Thank you for your positive comments about Brad Williams and the sales process. We apologize for any time constraints during the technology overview and appreciate your understanding. We'll ensure a more comprehensive overview in the future.

November 25, 2023

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Once again Chris Harper took care of all my mechanical issues and once again was extremely informative. Kudos to your service department. Sam DeLuna More

by SAMDELUNA9
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Recommend Dealer
Yes
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Nov 28, 2023

BMW of Palm Springs responded

Thank you for your continued trust in Chris Harper's expertise and informative service. We're pleased to have him on our team, and we appreciate your loyalty.

November 25, 2023

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Easy and pleasant experience for my yearly service. Appointment was easy to make and the everything was smooth More

by jessgoldfarb
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Recommend Dealer
Yes
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Nov 28, 2023

BMW of Palm Springs responded

We're delighted to know that your yearly service was easy and pleasant. Your satisfaction is our goal, and we appreciate your positive comments about the appointment process and overall experience

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