Chris Hapner | Page 19

Always excellent service! For the past four or so years, Chris Hapner has always delivered outstanding service. He is polite and professional, sends you updates on the progres For the past four or so years, Chris Hapner has always delivered outstanding service. He is polite and professional, sends you updates on the progress of the vehicle and greets you in a friendly manner when you come to pick up your car. More

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Excellent Customer Service I went to BMW of Palm Springs for the first time last week. They did an oil change, took care of a recall and did a detail on our 11-year old BMW. I h I went to BMW of Palm Springs for the first time last week. They did an oil change, took care of a recall and did a detail on our 11-year old BMW. I have never received better service anywhere. Chris was on top of the work, he gave regular updates of the progress, and he was very curtious. And the price for all the work was very reasonable. Benji did the detail. I did not think that he could get the water spots off of the car. We park our car in the driveway and the sprinklers have been hitting it everyday for a year. But Benji did it! The car looks like a brand new one! I will definitely be going back for all of the servicing of our car. . More

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Prompt response, Honored the time said vehicle would be ready. Chris Hapner gave exceptional service, as we were traveling and in an emergency and needed 2- new tires. Honored the time said vehicle would be ready. Chris Hapner gave exceptional service, as we were traveling and in an emergency and needed 2- new tires. More

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Great I brought my car in because the coolant light was on. The service department was very busy because of the Thanksgiving holiday and yet nmanaged to hav I brought my car in because the coolant light was on. The service department was very busy because of the Thanksgiving holiday and yet nmanaged to have the repair department do a full service. Now I don’t have to take it back next month. More

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Client care We brought an older BMW in to fix some technical problems. The cost was much higher than expected, but the service manager - Chris - was very helpful We brought an older BMW in to fix some technical problems. The cost was much higher than expected, but the service manager - Chris - was very helpful and kept us informed as work was done. We will go back when necessary. More

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Chris Hapner consistently provides exceptional service whenever I bring our X5 in for service. He is always professional and courteous. His extensive experience consistently provides exceptional service whenever I bring our X5 in for service. He is always professional and courteous. His extensive experience is helpful when he explains any issues with the car. He calls or texts with an update on the vehicle. He advises you of when the car will be ready for pick up. Each and every time the car has been ready as promised. More

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Lease exchange from 2015 to 2018 Based on experiences from previous leases at this location (under different ownership) which were great, we were glad to see that much of the staff re Based on experiences from previous leases at this location (under different ownership) which were great, we were glad to see that much of the staff remained to continue our already established relationships and to continue providing excellent customer service. More

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Oil change I am giving four stars because I feel that it is very important to clean off the top plastic intake cover where oil is poured into the engine instead I am giving four stars because I feel that it is very important to clean off the top plastic intake cover where oil is poured into the engine instead of cleaning off the whole top and around the oil Could've been A little more tidier especially from BMW dealership other than that my overall experience was excellent are you are my check ups and inspections and oil changes from BMW of Palm Springs I also would like to add that in the past I have open my hood after an oil change and found a couple Plastic caps either not screwed on tight or not put back on and just hanging off so I making a point to check recheck before I leave I feel sometimes they get in a rush and just want to send me on my way More

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Great Experience Chris once again exceeded my expectations. He is why I will always use this dealership. The customer service here really is better than any dealership Chris once again exceeded my expectations. He is why I will always use this dealership. The customer service here really is better than any dealership I’ve dealt with More

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OUTSTANDING Cannot say enough great things about Chris in Service (who helped me 99.9% of my troubles). Prompt, helpful, caring kind accommodating friendly knowle Cannot say enough great things about Chris in Service (who helped me 99.9% of my troubles). Prompt, helpful, caring kind accommodating friendly knowledgeable etc etc.(especially compared to my WORST LEVEL EVER IN 25 yrs with BMW ESCONDIDO- horrendous lying uncooperative refusals of paperwork copies scratching my brand new front bumper taking no responsibility and offering me no help including manager who refused to give me contact info of dealer owner as well as threatening to call the police - all while I attempted a fair & reasonable discussion that manager rolled his eyes at me in which I stopped mid convo to call him out on not even paying attention or listening to a word I was saying - WORST BMW DEALERSHIP ON THE PLANET). Palm Springs- in a league of their own. More

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