Chris Hammock | Page 3

Everything went smooth as silk. They were able to provide me with a car to use for errands around town while my vehicle was being serviced. Their time estimate for the service was They were able to provide me with a car to use for errands around town while my vehicle was being serviced. Their time estimate for the service was almost exact. Great experience! More

by maryziegler Verified Customer Verified Customer

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Ive always taken my wife’s van for service here. This time was different. They said it was time for the timing belt to be changed…I was ok with that. Then they said it was causing something to “l This time was different. They said it was time for the timing belt to be changed…I was ok with that. Then they said it was causing something to “leak”…brought the van home and sure enough, it’s leaking something. It’s a garage kept van…before the visit, I had zero leaks on my garage floor. Could it be a coincidence, sure…but I wont be taking my vehicles back. Something didn’t sit right with me this time. More

by peterrobertferguson Verified Customer Verified Customer

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Scheduling with Justina was easy. The oil change was done within an hour so I didn't have to wait too long. The oil change was done within an hour so I didn't have to wait too long. More

by HISTOIRE Verified Customer Verified Customer

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Great people and service. They take good care of the customers. Alway nice to visit Cookville Honda. They take good care of the customers. Alway nice to visit Cookville Honda. More

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Top notch in Cookeville! I have done business with them for 25 years and have no complaints. The service department (Josh) took care of my issues quickly, but I expected no l I have done business with them for 25 years and have no complaints. The service department (Josh) took care of my issues quickly, but I expected no less since this is how daily operations occur. More

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The people at Honda was so friendly. They had snacks in the lobby for customers and they were right on time getting our truck serviced and ready for pickup. They had snacks in the lobby for customers and they were right on time getting our truck serviced and ready for pickup. More

by LYNN.HAAS Verified Customer Verified Customer

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They were timely, friendly and easy to work with on scheduling. I appreciate that they were thorough in finding the issue and repairing it. scheduling. I appreciate that they were thorough in finding the issue and repairing it. More

by JACQUELINE.RUSH Verified Customer Verified Customer

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My service advisor. Matthew was great as always. Didn’t take long for my service. Was very happy that I have got a coupon in the mail to use towards it. Matthew was great as always. Didn’t take long for my service. Was very happy that I have got a coupon in the mail to use towards it. More

by ipkis59 Verified Customer Verified Customer

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I have been with Honda for many years. Their services are great. They are awesome Their services are great. They are awesome More

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Three Honda dealerships attempted to diagnose and repair my 2024 CRV Sport L Hybrid and came back with no answers. No solution. No clear direction. What started as a mechanical issue.... turned into a FRUST my 2024 CRV Sport L Hybrid and came back with no answers. No solution. No clear direction. What started as a mechanical issue.... turned into a FRUSTRATING AND DAUNTING EXPERIENCE. 👉🏼THEN...... this STOUTHEARTED team stepped in.👀 A BONA FIDE HONDA DREAM TEAM‼️ Service Manager... Chris Hammock put me in contact with Service Manager Josh Savage and Technician Alan Sons; They need to pin a medal on these folks.... They chose to confront a case others had effectively walked away from. They didn’t treat it like just another repair order — they treated it like a problem to be solved. They approached it with integrity, patience, and disciplined focus. But what truly set them apart was how they treated me throughout the process. At no point did I feel like a burden, a problem, or an inconvenience. I felt heard. I felt respected. I felt like they genuinely cared about getting it right — not just for the vehicle, but for me. They worked through the complexity instead of around it. They refused to settle for assumptions or temporary fixes. And in the end, they delivered what no one else could: a clear diagnosis and a complete, decisive repair. In a world where difficult cases often get pushed aside, this team leaned in and finished the fight. That level of professionalism and care is rare. If you want a service department that stands firm when things get hard — and treats you with respect every step of the way — Honda of Cookeville Tennessee, is worth the drive! They didn’t just repair my vehicle, they restored my confidence. Especially in the Honda name. They treated me not as a problem to manage, but as a person to serve. At every step, I felt valued, not tolerated. With GRATITUDE, Crestin Burke More

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