Chris Graf

I recommend this dealership, ease to make appointments, knowledgeable crew, quick service and excellent communication. knowledgeable crew, quick service and excellent communication. More

by MIGDALISRIVERA Verified Customer Verified Customer

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Very pleasant staff and I had a great experience my sales man was very professional man was very professional More

by UGOMAGS Verified Customer Verified Customer

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10/2 - Brought car in to KIA - AC Not working. Was told there was nothing wrong 10/6 - AC not working, also engine light came on related to battery management. Kept car and provided a rental Was told there was nothing wrong 10/6 - AC not working, also engine light came on related to battery management. Kept car and provided a rental through Enterprise. 10/9 - They were hooking up with KIA diagnostics in California. 10/12 - Dealership Still working with KIA. They were asked to send another flight recording to KIA. 10/16 - They are going back and forth with KIA. 10/16 - They will most likely condem the compressor. But cannot do so until KIA approves. It will take THREE DAYS to get a new one. 10/18 - Called at 9:23 to get status on car. I called back at 3:55 after not receiving a call back. On hold for 10 minutes, called back. Left another message. 10/20 - Called at 10:00 am. to get status on car. Never received a call back. 10/20 - Filed complaint with KIA Customer Care Center. 10/21 - Went to KIA of Leesburg to get status on car. They are still going back and forth with KIA "engineers" in California. It seems that they found nothing with the battery/engine fault issue. Now dealing with AC. They are waiting on direction from KIA-California. It takes 24-48 for KIA-California to respond after dealership sends flight recording. Requested that they put me in a better loaner car. NOTE: SALES MANAGER AND ADVISOR ARE VERY NICE IN THEIR RESPONSES. HOWEVER, AS OF 10/21 MY '23 SPORTAGE IS NOT FIXED!! This is my 4th vehicle that I purchase from Bill Bryan KIA, now KIA of Leesburg. I have always been VERY SATISFIED with service.....NOT THIS TIME. More

by TCATCH314 Verified Customer Verified Customer

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Pleasant 1hour experiense Everyone was very pleasant and courteous with customer service. I had an oil change and filter and I was done in an hour and 15 minutes with washing the car. I was very happy a and courteous with customer service. I had an oil change and filter and I was done in an hour and 15 minutes with washing the car. I was very happy and I will come back again. More

by Lonny Verified Customer Verified Customer

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Haven’t purchased a new car in thirteen years, so this experience was both timely and pleasant. experience was both timely and pleasant. More

by derskr Verified Customer Verified Customer

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EFFICIENTLY CHECKED MY PROBLEM - AND FOUND NOPROBLEM ACTUALLY EXISTED. DID THE WARREANTY SERVICE (OIL CHANGE, TYIRE ROTATION, AND OVERALL CHECK) AND DIDN'T "CREATE" AN EXPENSIVE PROBLEM. ACTUALLY EXISTED. DID THE WARREANTY SERVICE (OIL CHANGE, TYIRE ROTATION, AND OVERALL CHECK) AND DIDN'T "CREATE" AN EXPENSIVE PROBLEM. More

by RTJ4106 Verified Customer Verified Customer

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They were closed ear to what I told them on my monthly payment. A $20000 car now is costing me $42000 🤔🤔not happy . Should bought the nicer car for that price . Was forced to buy a car with more things payment. A $20000 car now is costing me $42000 🤔🤔not happy . Should bought the nicer car for that price . Was forced to buy a car with more things attached to the price that I should have the option to take or not . More

by djbroughton075 Verified Customer Verified Customer

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I love all the delicious free food and drink, especially the hot dogs and coffee the hot dogs and coffee More

by TFEATO Verified Customer Verified Customer

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Nice people that work there, And Alan in the repair shop is the best, I enjoy my Kia. is the best, I enjoy my Kia. More

by Jackie King Verified Customer Verified Customer

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It’s all good just been there for oil changes so far I am very happy very happy More

by roberthazinakis Verified Customer Verified Customer

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