Chris Graf

I took my Hyundai to get work on a possible axle or joint issues. A couple of days later, they finished the job and charged me $1800. Upon leaving the lot, the noise and issues were back. I brought the vehic issues. A couple of days later, they finished the job and charged me $1800. Upon leaving the lot, the noise and issues were back. I brought the vehicle back in. Now they said it was another issue. A week later I paid $2200 left the lot, and issues is still there. Now, I am not asking for special treatment. My car clearly states that I am a US Marine, and still I got robbed. So all you veterans out there, please avoid this dealership. So quick to say, thank you for your service, but will stick it to you every way they can. My name is Ruben Gonzalez. Red flag my fellow veterans. STAY AWAY!! More

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My experience was easy and laurel was a great salesperson and answered all my questions. and answered all my questions. More

by eberly_r Verified Customer Verified Customer

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Miguel was very personable and professional. He went out of his way to help and make sure our purchase was what we wanted and needed. He went out of his way to help and make sure our purchase was what we wanted and needed. More

by hwp0 Verified Customer Verified Customer

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I love this dealership. Mr Anderson is the best salesman ever. Thanks to you all Mr Anderson is the best salesman ever. Thanks to you all More

by william.a1034 Verified Customer Verified Customer

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I recommend this dealership, ease to make appointments, knowledgeable crew, quick service and excellent communication. knowledgeable crew, quick service and excellent communication. More

by MIGDALISRIVERA Verified Customer Verified Customer

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Very pleasant staff and I had a great experience my sales man was very professional man was very professional More

by UGOMAGS Verified Customer Verified Customer

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10/2 - Brought car in to KIA - AC Not working. Was told there was nothing wrong 10/6 - AC not working, also engine light came on related to battery management. Kept car and provided a rental Was told there was nothing wrong 10/6 - AC not working, also engine light came on related to battery management. Kept car and provided a rental through Enterprise. 10/9 - They were hooking up with KIA diagnostics in California. 10/12 - Dealership Still working with KIA. They were asked to send another flight recording to KIA. 10/16 - They are going back and forth with KIA. 10/16 - They will most likely condem the compressor. But cannot do so until KIA approves. It will take THREE DAYS to get a new one. 10/18 - Called at 9:23 to get status on car. I called back at 3:55 after not receiving a call back. On hold for 10 minutes, called back. Left another message. 10/20 - Called at 10:00 am. to get status on car. Never received a call back. 10/20 - Filed complaint with KIA Customer Care Center. 10/21 - Went to KIA of Leesburg to get status on car. They are still going back and forth with KIA "engineers" in California. It seems that they found nothing with the battery/engine fault issue. Now dealing with AC. They are waiting on direction from KIA-California. It takes 24-48 for KIA-California to respond after dealership sends flight recording. Requested that they put me in a better loaner car. NOTE: SALES MANAGER AND ADVISOR ARE VERY NICE IN THEIR RESPONSES. HOWEVER, AS OF 10/21 MY '23 SPORTAGE IS NOT FIXED!! This is my 4th vehicle that I purchase from Bill Bryan KIA, now KIA of Leesburg. I have always been VERY SATISFIED with service.....NOT THIS TIME. More

by TCATCH314 Verified Customer Verified Customer

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Pleasant 1hour experiense Everyone was very pleasant and courteous with customer service. I had an oil change and filter and I was done in an hour and 15 minutes with washing the car. I was very happy a and courteous with customer service. I had an oil change and filter and I was done in an hour and 15 minutes with washing the car. I was very happy and I will come back again. More

by Lonny Verified Customer Verified Customer

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Haven’t purchased a new car in thirteen years, so this experience was both timely and pleasant. experience was both timely and pleasant. More

by derskr Verified Customer Verified Customer

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EFFICIENTLY CHECKED MY PROBLEM - AND FOUND NOPROBLEM ACTUALLY EXISTED. DID THE WARREANTY SERVICE (OIL CHANGE, TYIRE ROTATION, AND OVERALL CHECK) AND DIDN'T "CREATE" AN EXPENSIVE PROBLEM. ACTUALLY EXISTED. DID THE WARREANTY SERVICE (OIL CHANGE, TYIRE ROTATION, AND OVERALL CHECK) AND DIDN'T "CREATE" AN EXPENSIVE PROBLEM. More

by RTJ4106 Verified Customer Verified Customer

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