Chris Freeman

I brought my car in for complimentary maintenance and received excellent service by competent, friendly people. I’m very pleased. received excellent service by competent, friendly people. I’m very pleased. More

by jlhamilton_99 Verified Customer Verified Customer

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We have been Acura of Little Rock customers for 15 years, and in that time, owned 7 Acura vehicles. With a lengthy timeline, you have the opportunity to know the good, the bad and the ugly of an organizatio and in that time, owned 7 Acura vehicles. With a lengthy timeline, you have the opportunity to know the good, the bad and the ugly of an organization. Acura of LR could use some assistance in their service department. Over the years, we have had countless issues, but the latest one brings me to the survey board. I scheduled an oil change online for 6/12/25, and noticed a recall on my sunroof "popping". Yes, the popping I had been mentioning each time I had come in but was seemingly dismissed as nothing. I scheduled to bring my car back the next week, 6/18/25, for it to be fixed. I was given a loaner car, which was nice since I didn't get a call until 4:00 on Friday 6/20/25 that my car was ready. When I got home, I noticed a greasy handprint on the cream headliner, as well as a variety of covers and things that were left hanging down. No huge deal, but I was annoyed by the handprint. I work hard, and take good care of my stuff. I noticed the popping had moved further back in the car, so called Chris Freeman and scheduled another week to bring my car back. I did so on 7/8/25. Friday, 7/11/25, Chris called asking me to go ride with the technician, because they couldn't find the popping. Colonel Glenn from Sherwood is quite the haul, but off I went. I rode with the technician who now heard the popping and said it was in the back right panel. Left my car, and we are going into week two. 7/15/25, Chris called to tell me they still couldn't identify how to correct the issue, and were working on it. I said I wanted to pick up my car on Thursday, no matter what happened. Thursday, 7/17/25, Chris called to tell me the popping was a "body" issue, and they weren't a body shop. At this point, I'm feeling like it's a guessing game, no one knows, and everyone thinks I'm crazy. (the popping is still there in case anyone wondered) My husband and I went to pick up my car at 12:30 on 7/17/2025. The first thing I did when I got in was to look for handprints on the liner. I don't know why they even touched the liner since it was in the back panel, but dark greasy handprints covered the cream headliner. I immediately got out and went in to speak with the other service advisor (Chris Freeman was on lunch). I forget his name, but he's the tall thin service advisor, who sits to the left of Chris. He could care less about my issue, and simply advised that he send it to Detail. It was at this point that I began to express my concern. I had just driven 45 minutes from Sherwood, on lunch, and now you want to send me home just so I can come back later. We spoke with a supervisor who cared even less about the issue. Of course our hands are tied. We have no option but to send it to Detail and hope they get the greasy handprints out. We almost have this vehicle paid for, and hope to have it for years to come, and want it in great condition. Chris Freeman called me as soon as he got back from lunch, apologizing profusely. Two hours later, my car was again ready for pick up, which I did, with Chris continuing to apologize. We noticed some additional greasy spots on the cream leather seats, to which Chris got a cleaner and cloth, and took care of. My point here is: the Acura service department should be looking for these things before sending a car out with a customer. They could avoid a lot of unnecessary chaos just by looking things over correctly. We've bought one of these 7 vehicles from Acura of LR, with the majority of them in Fayetteville. Acura of LR has dropped the ball so many times, that my husband is debating other brands in the future. This is unfortunate, because honestly, I love an MDX. I've not even mentioned the headliner shredding that also occurred around the sunroof. When I picked up my car last Thursday, Chris was going to check on it, but thought the whole headliner would need to be replaced. I both want it fixed and dread it too. More

by Marilyn Verified Customer Verified Customer

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Timely honest service. Always a pleasure doing business with Acura of LR. I feel like they truly care about their customers. Always a pleasure doing business with Acura of LR. I feel like they truly care about their customers. More

by anthonysjohnson Verified Customer Verified Customer

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My car was In and out on time - thanks for the excellent work on the car work on the car More

by JFAIRMAN Verified Customer Verified Customer

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Always prompt and so kind. My loaner car was such a help, thanks so much. Super service. Chris could not have been more helpful and I appreciated being kept informed through My loaner car was such a help, thanks so much. Super service. Chris could not have been more helpful and I appreciated being kept informed throughout the day. More

by JANES21 Verified Customer Verified Customer

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Warm and friendly service. A comfortable waiting area where I could get work done. Unnecessary fees. A comfortable waiting area where I could get work done. Unnecessary fees. More

by h Verified Customer Verified Customer

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Very goodnnnnnnnn n nnn n nnn n n nn nn nn nn n nn n nn n n This request is stupid to make a customer use at least 15 words. Everything was great with my service up until this stupid request. n This request is stupid to make a customer use at least 15 words. Everything was great with my service up until this stupid request. More

by SEBEL128575 Verified Customer Verified Customer

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Fair prices, fast service, and the work was clearly explained with patience and professionalism. Very pleased with the maintenance. explained with patience and professionalism. Very pleased with the maintenance. More

by wadefleming Verified Customer Verified Customer

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Everyone was courteous and helpful. Chris Freeman was outstanding as the service supervisor that handled the scheduled maintenance on my Acura. Thanks to the mechanics in the shop for t Chris Freeman was outstanding as the service supervisor that handled the scheduled maintenance on my Acura. Thanks to the mechanics in the shop for their professional expertise. You run a good operation. More

by rcagle5201 Verified Customer Verified Customer

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Chris in the service department has excellent interpersonal skills. He is very knowledgeable and explains things in layman terms. interpersonal skills. He is very knowledgeable and explains things in layman terms. More

by raven.pickett Verified Customer Verified Customer

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