Chris Carroll

The sales team is exceptional, but the service team needs improvement, particularly in terms of responsiveness and proactiveness. I had to visit the dealer four times for the same issue, leaving my vehicle w improvement, particularly in terms of responsiveness and proactiveness. I had to visit the dealer four times for the same issue, leaving my vehicle with the service department for a week with no resolution, despite the issue being under warranty and the resolution being known and recurring.. I wasted a significant amount of time going back and forth for the same problem that should have been resolved under warranty. Needless to say, it was very disappointing and quite frustrating. The part that was the most frustrating was "the kicking the can down the road" part. I am not sure if it was because the vehicle was not purchased there or some other reason, but the extent to which I had to endure to resolve the issue was unacceptable. The expectation, regardless of where the vehicle was purchased, should have been resolution and not deferred resolution, whereby the selling dealership had to place multiple calls to get this resolved with Woodland Hills. It should never have come to this, where the customer experience was impacted due to the lack of being proactive, poor responsiveness, and not being customer-centric. The issue was resolved in one day after a month. I am glad that my problems are now resolved, but it has eroded my confidence in the brand and its service department, as it should not have taken 4 weeks to resolve the issue I experienced. . More

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I couldn't have gotten better service. From our first encounter when I was buying my Porsche, and had to fix a few things before I drove it off the lot to this time, Chris Carrol has been From our first encounter when I was buying my Porsche, and had to fix a few things before I drove it off the lot to this time, Chris Carrol has been an ideal person to work with. He's patient, he listens. I've felt taken care of the entire time. I've been so impressed with my experience at Porsches, but Chris has made it feel like home turf and a place I can truly trust. I also thought the video I was sent of the technician diagnosing my car was incredibly helpful. I’ve never seen that before and it was awesome. Thanks again! More

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As always fantastic experience from the moment you drive up, get helped by the service advisor (Chris C rocks), sip a latte, get an Uber and later pick up your ride again. up, get helped by the service advisor (Chris C rocks), sip a latte, get an Uber and later pick up your ride again. More

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Chris is consistently excellent and knowledgeable. His attention to detail and follow-up is a huge plus for the dealership. His attention to detail and follow-up is a huge plus for the dealership. More

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The service was amazing……. .the porters were very courteous and helpful.. Chris the service writer was by far the best writer I have had help me… He couldn’t have more helpful .the porters were very courteous and helpful.. Chris the service writer was by far the best writer I have had help me… He couldn’t have more helpful and. knew what the problem was immediately…. Thank you Chris!!! More

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Excellent service department. Everyone is on top of their game to make sure that you are taken care of and all of your problems and concerns are addressed. Everyone is on top of their game to make sure that you are taken care of and all of your problems and concerns are addressed. More

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Chris took care of all my needs and kept me informed on the progress of the service call! Great service! Thanks! the progress of the service call! Great service! Thanks! More

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I had the absolute pleasure of working with Marilyn Baroud and I cannot recommend her enough! From start to finish, she made the entire car-buying process effortless, exciting, and truly enjoyable. Ma Baroud and I cannot recommend her enough! From start to finish, she made the entire car-buying process effortless, exciting, and truly enjoyable. Marilyn went above and beyond to find me the best possible deal, ensuring that I got exactly what I was looking for at the best value. Her expertise, professionalism, and genuine enthusiasm made the experience unlike any other. She was incredibly knowledgeable, patient, and took the time to understand what I needed—never once making me feel pressured. A huge thank you as well to Nicolas Bourbon, Certified Sales Manager, who played a key role in making the entire process seamless. His support, transparency, and willingness to go the extra mile truly made a difference. Also, Brian Sheldon, the General Sales Manager, is an absolute rock star—his expertise, efficiency, and positive energy made the entire process a breeze! Together, Marilyn, Nick and Brian created an unparalleled luxury car-buying experience that exceeded all expectations. If you're looking for a top-tier experience with a team that genuinely cares, do yourself a favor and visit Porsche Woodland Hills. Ask for Marilyn - she is absolute professional, and I couldn’t be happier with my purchase! More

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Excellent customer service that goes above and beyond Friendly efficient staff that is communicative The reception bar is amazing Friendly efficient staff that is communicative The reception bar is amazing More

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Service is always great especially with Mario. He always calls me with updates and is always professional.The drop off and pick up process is smooth and efficient. He always calls me with updates and is always professional.The drop off and pick up process is smooth and efficient. More

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