Chris Caracciolo | Page 67

I’ve been a customer of CFL CJDR for almost 2 decades and service continues to go downhill. Made an appointment online and brought car in at assigned time to find the assigned rep wasn’t there. Then someone service continues to go downhill. Made an appointment online and brought car in at assigned time to find the assigned rep wasn’t there. Then someone finally stepped up and took car. After having to push them to find the extended warranty info in my history, car taken in. After hours of no communication checked in to find it was a simple issue as new battery. Got excuse they were backed up but my jeep was sitting in the middle of the garage not in a spot. Had to ask the service writer to go find out. Then to find out car still had to have the oil change down. After being their for over 5 hours was never so glad to leave. Before I even got home from the dealer got a call from a dealer rep trying to get me to trade in the car. I was like I want nothing to do with your dealer anymore. After owning Jeep’s for over 2 decades and buying multiple cars at CF, will not return for a purchase or service. This Moran company needs to really work on their Service and Efficiencies. I gave it one last try and all can’t express the disappointment. More

by sorcerermickey Verified Customer Verified Customer

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Christopher Caracciolo was fantastic in providing me with excellence in service. He treated me like a VIP. I’ll comeback and look for Chris every time. The reason I’m not giving 5 stars is because my car was excellence in service. He treated me like a VIP. I’ll comeback and look for Chris every time. The reason I’m not giving 5 stars is because my car was not washed and that’s provided with the service. More

by Jeep Summit Fan 🤩 Verified Customer Verified Customer

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Screen was delaminating, causing the radio to change stations on its own. Exchange radio was ordered under warrantee. Service completed quicker than time estimate, everything requested was done perfectl stations on its own. Exchange radio was ordered under warrantee. Service completed quicker than time estimate, everything requested was done perfectly. More

by jeff Verified Customer Verified Customer

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I came in for first oil change if my new Jeep. I received excellent service. It took longer than expected but I had excellent service. excellent service. It took longer than expected but I had excellent service. More

by markgeers Verified Customer Verified Customer

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As always fast and excellent service Chris got everything take care in our vehicle and as always gave us the best prices on everything we got. take care in our vehicle and as always gave us the best prices on everything we got. More

by Rosie Roman Verified Customer Verified Customer

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This dealership is like all the others I’ve been before nothing exceptional at all about the service or the establishment just different people different location nothing exceptional at all about the service or the establishment just different people different location More

by weleyad Verified Customer Verified Customer

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