Chong Lee

Consistent very good service over the years Excellent sales service from Naycolle on several occasions sales service from Naycolle on several occasions More

by MUGGINS Verified Customer Verified Customer

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I dropped off my vehicle on July 7th, 2025, for a scheduled maintenance appointment on July 8th at 12:30 PM, under a prepaid service package. I did not receive any communication until 5:00 PM on July scheduled maintenance appointment on July 8th at 12:30 PM, under a prepaid service package. I did not receive any communication until 5:00 PM on July 8th, informing me that the car needed new spark plugs and would need to stay overnight. When I asked my advisor, Greg, why I was being told this at the end of the day, he stated that it is standard procedure to notify customers at day’s end. This is unacceptable and shows a lack of respect for customers’ time and ability to plan. The following day, I still had not received any update. I called at 3:00 PM, asked specifically for Josh, and was told he was in a meeting and would return my call shortly. Instead, Greg called me at 3:25 PM, asking if they could inspect my brakes under warranty—something I had previously been quoted for twice during past visits. I agreed to the inspection, but again received no follow-up call. I had to reach out yet again at 5:00 PM, only to be told they could not locate Josh. Greg finally called me back at 5:06 PM to tell me the brakes were not currently covered but might be soon, and recommended returning in 3,000–4,000 miles. He also casually mentioned a drive shaft issue—something I was never informed of before. I informed Greg I would be coming within 30 minutes to pick up my vehicle and that it needed to be ready—I could not afford to be without transportation another day. When I arrived, I was told Josh had a family emergency and left. Greg saw me but intentionally walked the other way without acknowledging me. When the vehicle was brought out, I learned the oil change and spark plug service had not even been completed. I was told Greg was on the phone handling an extended warranty claim and that I would need to wait 30 - 45 minutes if I wanted to speak with him. I declined to wait and asked for a vehicle to drive home. I was told no loaners were available, and Hertz was closed. I was instructed to just drive my car home, despite being told the brakes had been apart and had been "rushed back together." I refused, as I did not feel safe driving the car with my children inside. Only after I stood firm did Josh, over the phone, authorize to get me a rental. What I was given was a dirty Nissan covered in bird droppings, with visible dog hair and stains throughout the interior. I was told Josh would contact me first thing the next morning. He did not. Instead, I received a vague message from Greg saying no work would be done on my car until Josh or Chong approved it. I called again at 9:27 AM. Josh finally answered and told me he had “just gotten in” and hadn’t had time to look into it. At 11:30 AM, I still hadn’t heard back, so I went to the dealership in person. Upon arrival, Josh asked me if the vehicle was done. When I said I didn’t know, he left to check and confirmed it was ready. He also said the department had been busy and that he didn’t have time to investigate what happened. That response made it clear that my situation was not a priority, and had I not come in person, I may still be without my vehicle. Throughout this ordeal, Greg repeatedly told me the service was “free,” implying I had no grounds for complaint. This is misleading. I paid for a service package, and nothing about this experience was complimentary. This experience has disrupted my schedule, caused immense frustration, and shown a complete lack of professionalism. Frankly, I’ve received far better treatment from non-luxury dealerships. The level of communication, accountability, and customer care is far below what I expect from the BMW brand. More

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“Chong” the Service Manager and his entire Service Team are nothing short of amazing! He and his team always goes above and beyond to make sure I am taken care of. They are friendly, professional, and ef are nothing short of amazing! He and his team always goes above and beyond to make sure I am taken care of. They are friendly, professional, and efficient. They never disappoint! Their communication , timeliness, and the overall customer service is EXCELLENT! They provide quality work and also provide helpful recommendations for future maintenance. I highly recommend this dealership!!! More

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Great service, always from BMW of Sarasota! The team is friendly, helpful and flexible to meet my busy needs. The team is friendly, helpful and flexible to meet my busy needs. More

by SCOTTYODER1FL Verified Customer Verified Customer

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Great dealership great dealership,very professional and knowledgeable people,they took care of me on really high level knowledgeable people,they took care of me on really high level More

by nellyann98 Verified Customer Verified Customer

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They have been treating me as a loyal customer for years Maria and her team are excellent years Maria and her team are excellent More

by MGPAPSON324 Verified Customer Verified Customer

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The dealership was very professional and excellent to deal with they gave me the best possible amount for my trade-in and found every discount they could try to apply to make the deal happen highly recom deal with they gave me the best possible amount for my trade-in and found every discount they could try to apply to make the deal happen highly recommend them More

by beachnbay Verified Customer Verified Customer

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The oil service and my vehicle was done quickly and they identified an issue which was not covered by warranty and offered a discount for being a long time customer. Unable to do the service even with disco identified an issue which was not covered by warranty and offered a discount for being a long time customer. Unable to do the service even with discounts but appreciate their efforts. Maria was communicative throughout. Chong is a great service manager. More

by MIAMISOLD17 Verified Customer Verified Customer

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This dealership is just average. The service manager that I used to have was good and I trusted him until they replaced him with another. Just recently Carlos Munoz was reassigned The service manager that I used to have was good and I trusted him until they replaced him with another. Just recently Carlos Munoz was reassigned back to me and taking my car their for service is much better. I'm hoping their service gets much better all around. More

by JTR Verified Customer Verified Customer

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Bmw of Sarasota is the best we bought a 2019 bmw x6 in 2023 and the service has been phenomenal Mr chung u have treated us like we bought a 2025 big booty 7 series the new Manager ,Ms Pauline, Ms Lucy u g 2023 and the service has been phenomenal Mr chung u have treated us like we bought a 2025 big booty 7 series the new Manager ,Ms Pauline, Ms Lucy u guys made this service trip especially nice god bless u all More

by angieloyd6 Verified Customer Verified Customer

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