Chong Lee

I found MAJOR mistakes in some service I had done. I also was told that there were leaking coolant lines that I inspected and they are not leaking. This was quoted at a $1,000 repair. Every time I hav I also was told that there were leaking coolant lines that I inspected and they are not leaking. This was quoted at a $1,000 repair. Every time I have had work done at this dealer (I have had 20k worth of work done under warranty), there is extra damage to my vehicle. More

by Ryan Browning Verified Customer Verified Customer

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I must be at the wrong dealership. After having batterys replaced was informed I needed a steering rack. Dealer made $7,800 repair and left tools in my engine compartment. After pic After having batterys replaced was informed I needed a steering rack. Dealer made $7,800 repair and left tools in my engine compartment. After picking vehicle up the fan went into the radiator as a result of thier neglect. They do not want to offer an extended warranty or compensation, out side of repairing noticable damage. This is a large dealer just interested in you money. Beware! More

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I love this dealership! Staff is extremely friendly and knowledgeable , and they’ll go above and beyond to make sure that your expectations are met! I’ve never been disappoi Staff is extremely friendly and knowledgeable , and they’ll go above and beyond to make sure that your expectations are met! I’ve never been disappointed! More

by ANNAMARIA TOTH Verified Customer Verified Customer

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The service department is amazing. Always fair on price and clear on explaining what is wrong. Always fair on price and clear on explaining what is wrong. More

by moec Verified Customer Verified Customer

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The service manager Chong Lee and Nick Ring are down to earth people who are always willing to go above and beyond to make sure the customer is happy even in difficult situations earth people who are always willing to go above and beyond to make sure the customer is happy even in difficult situations More

by DAVIDE128 Verified Customer Verified Customer

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Maria is a wonderful person she always has a smile and is egar to help you resolve any issues that you may have. Bmw of Sarasota is always clean and everyone is very polite and friendly. It's my pleasure to egar to help you resolve any issues that you may have. Bmw of Sarasota is always clean and everyone is very polite and friendly. It's my pleasure to share my experience and I will continue to tell everyone to go there for any service or purchase they may need.. More

by Nowee Verified Customer Verified Customer

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Good communication. Friendly and helpful. Maria is Aggie asset for BMW of Sarasota. She and Chong are a good team Friendly and helpful. Maria is Aggie asset for BMW of Sarasota. She and Chong are a good team More

by JDCOHOON Verified Customer Verified Customer

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Very professional, thorough and customer oriented. Cameron provided a first class experience all around. Followed up too. Cameron provided a first class experience all around. Followed up too. More

by spitfire04 Verified Customer Verified Customer

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Not proactive in communication. Too busy to truly give service. General Manager was not responsive the Wednesday and Friday of thanksgiving which put my repair back over a week. Jus Too busy to truly give service. General Manager was not responsive the Wednesday and Friday of thanksgiving which put my repair back over a week. Just overall not customer service focused. More

by Curtis Verified Customer Verified Customer

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Best service in Sarasota. Timely, fair price, excellent attention to detail. Josh and Chong are amazing to work with. Timely, fair price, excellent attention to detail. Josh and Chong are amazing to work with. More

by moec Verified Customer Verified Customer

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