Cheryl Cast

I've purchased at least new vehicles 10 new vehicles in the last 15 years for the family. We've had some really good experiences and unfortunately some not so good experiences. The day we purchased our Bro the last 15 years for the family. We've had some really good experiences and unfortunately some not so good experiences. The day we purchased our Bronco at Galphin we started our day early in the morning at another Ford dealership that was much closer to our house and wanted to give them an opportunity to earn our business. I was so disappointed with the initial approach of the salesperson. My wife and I were turned off immediately, but gave him a shot, and he just kept asking us will you promise to buy today if I give you a good deal, and other corny question, and it was time to jump ship. We headed over to give Galphin. We walked to the front desk and asked for the Fleet manager Cheryl who was absolutely awesome right off the bat. My wife and I knew within the first 10 seconds of meeting her that we we're going to be taken care of. We told Cheryl about our earlier experience in the day with another Ford dealership and told her what we wanted and how much we wanted to put down. She introduced us to Adrian. He was extremely professional, and didn't come across as a desperate salesperson, which is so refreshing. He showed us a few models. We ended up selecting the Bronco that we wanted, in middle of the paperwork we ended deciding on a 4 door, and we felt so bad to start the process all over again, but Adrian was so gracious and said Hey it's all good, we want to make sure you get the right vehicle that you want. Adrian was the point person from start to finish. We didn't have to get bounced to the finance person. We got the Bronco for the exact down payment and monthly payment we wanted. Working with Adrian made the buying process such a great experience. He definitely raised the bar and has customers for life for our entire family More

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I live in the bay area and I’ve purchased a few vehicles from Galpin and I’ll never go to anyone else. Adrian is awesome — honest, very responsive, non-salesy, and a genuinely nice guy I’d grab a beer with. from Galpin and I’ll never go to anyone else. Adrian is awesome — honest, very responsive, non-salesy, and a genuinely nice guy I’d grab a beer with. Appreciate he and Cheryl making every transaction seem less. More

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This was our seventh purchase from Galpin and Adrian. What more can I say but he’s the best in the biz. He’s just a great guy who really cares about his customers from beginning to end and beyond. It’s b What more can I say but he’s the best in the biz. He’s just a great guy who really cares about his customers from beginning to end and beyond. It’s been a great experience every time. More

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Jeff was very easy to work with. We were able to work everything out online and through text. He made it so simple to locate the truck for us as well as deliver the truck to our busi We were able to work everything out online and through text. He made it so simple to locate the truck for us as well as deliver the truck to our business too! Wouldn't work with anyone else but Jeff Llacuna! More

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Miguel kept me informed about delays and updates regarding my Mach-E purchase at a very difficult time for the entire auto industry. As frustrating as the build and delivery delay was, I never felt regarding my Mach-E purchase at a very difficult time for the entire auto industry. As frustrating as the build and delivery delay was, I never felt out of touch with the process as Miguel made regular call and responded quickly to my call regarding status and updates. Once the car arrived, I was out of town but Miguel and Galpin waited patiently for me to return for the pickup. This is my third vehicle with Galpin and I’m sure I will return. More

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Miguel and Galpin took care of me and my family getting us out of one previous unfit vehicle and into two that fits our family. us out of one previous unfit vehicle and into two that fits our family. More

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Easy to deal with, dealership was clean, offices was clean, knowledge about car, one stop shopping clean, knowledge about car, one stop shopping More

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Ordered my Ford ST with Cheryl at Galpin. My experience from beginning to end was perfect. The hospitality and knowing that I was being taken care of was perfect. Adrian assisted us with the My experience from beginning to end was perfect. The hospitality and knowing that I was being taken care of was perfect. Adrian assisted us with the paperwork and too, how to get familiar with my new ride! Overjoyed!!!! Will do business and recommend them without a doubt! More

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Miguel made everything feel relaxed and easy. It can be an overwhelming process, but he's so personable and explains it all! It can be an overwhelming process, but he's so personable and explains it all! More

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Kept throwing curve balls but he remained professional, intact and supportive throughout the purchase process intact and supportive throughout the purchase process More

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