Chavin Fagan

Yes and no on recommending the dealership. SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was th SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was the GM. For starters, the sales reps aren't as good as they used to be. Robert is gone I think, but also the make up for my hassles he had offered (long story on that) disappeared with him at least that is what Naisha told me... (the little brat). The service department has had turnover. Brian was THE best service tech, but Olay, Chavin (gone) and now Laura, have all been fantastic. Really knowledgeable and do try to help out as much as they can. Service Techs? 100 A+ stars, particularly if you are lucky enough to get Bryon Solomont - EXCEPTIONAL. Timely comms, detailed, easy to understand. Now, booking your service? There is this ONE woman, who singlehandedly would knock the review to -10 stars, Naisha? I think her name is Naisha. She gets 5 stars on the unpleasant scale, 5 stars on the fails customer service and 5 stars on the unpersonable with 22 stars for bad attitude and unfriendliness (and I am a Puertorrican mom! My sons would never survive a second with the nasty attitude. I would love to give this dealership 5 stars again, but when I go back to my first X3 trade-in (a 2010 traded for another X3), then I got an X1, then traded that for ANOTHER X3, my husband bought a car, 2 of my bff's got BMW's ditching Mercedes (they fell in LOVE with the dealer and Pranav the previous GM), then another X3 and now my beautiful X4 that came with baggage and a sleazy sales person who is no longer there. The service Deptartment is 5+stars. The dealership? Needs to work on their bedside customer service manners again. Not what it used to be. I hope my next car will be an X6! More

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Too many issues with this dealership going back years! ! I am stupid to think their attitude and service will improve!! ! I am stupid to think their attitude and service will improve!! More

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Good service associate and good service. I will be happy to come back next time I will be happy to come back next time More

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Chavin went above and beyond helping us when new problems were discovered. He even drove us to a nearby restaurant for lunch and then picked us up. That's service!! were discovered. He even drove us to a nearby restaurant for lunch and then picked us up. That's service!! More

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Excellent Service! Service center is very efficient. Service technicians are very knowledgeable and service agents very professional. Service center is very efficient. Service technicians are very knowledgeable and service agents very professional. More

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Dealership is lovely, clean and very well run. Checking in was easy and I felt that someone was always looking out for my car. Checking in was easy and I felt that someone was always looking out for my car. More

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Brought my 2013 BMW X3 into BMW of Sudbury in for a full interior and exterior detail. Wow what a great job they did. The car looks amazing both inside and out. Would definitely recommend their service depa interior and exterior detail. Wow what a great job they did. The car looks amazing both inside and out. Would definitely recommend their service department. More

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The BMW Sudbury is very comfortable place. Recently I did a vehicle maintenance there. The service is excellent and very professional. The agent Chavin was very kind and she provided various Recently I did a vehicle maintenance there. The service is excellent and very professional. The agent Chavin was very kind and she provided various recommendations and answered my questions patiently. the service was completed in a reasonable time. More

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I brought my BMW2014,Diesel, after it would not pass emission test, sometime in January 2024. You charged me close to 5 thousand dollars and replaced two fuel injectors, and many other things. Still th emission test, sometime in January 2024. You charged me close to 5 thousand dollars and replaced two fuel injectors, and many other things. Still the local garage, even after I had driven more than 1000 miles, computer would say not ready. At this point you changed the other two injectors. Again the garage would not pass the road test, again the computer saying not ready. I left the vehicle with you again for 7 days, and you messaged me vehicle was ready for pick up, and everything was ok. You charged me for the road sticker. When I came home, I realized that you had not changed the sticker, it still says, R. I feel at this point I will contact BMW USA, they can review the management by your dealership, and advice what I should do. Thank you. More

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Chavin is the best service advisor I have ever worked with. He definitely gave me the impression that the customer comes first. He calmly listened to me and took his time clarifying a misunderstanding o with. He definitely gave me the impression that the customer comes first. He calmly listened to me and took his time clarifying a misunderstanding on my part abt warranty expiration. I felt that he was on my side and was making all options transparent and had me sit in his office until I felt comfortable with my options and his explanations. He’s also just a decent person. And had great curtesy through out my visit. He actually walked me to my vehicle when it was driven around and opened my door for me. The car also had never been washed so well. I hope Chavin continues to move up in the organization at BMW Sudbury and takes on continued leadership positions. He made my experience yesterday. I left feeling content with the service option I chose and my overall experience. He added the human touch that is sometimes lacking in such visits. I hope to work with Chavin again. Herb Chambers is fortunate to have him. More

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