Chase Whaley

Chris Douglas and Chase Whaley have helped us with numerous vehicles….We keep coming back because they’re the Best! numerous vehicles….We keep coming back because they’re the Best! More

by mark0660 Verified Customer Verified Customer

Report | Print

Great customer service, communication, friendly, and customer focused. Flew to DFW airport, and was provided with driver pickup as early as 6am. customer focused. Flew to DFW airport, and was provided with driver pickup as early as 6am. More

by kevin San Verified Customer Verified Customer

Report | Print

Car buying made easy! Matt made the experience tolerable and has taken care of my concerns. Matt made the experience tolerable and has taken care of my concerns. More

by metalhanson Verified Customer Verified Customer

Report | Print

The whole new car buying process was effortless. Thank you for making it so easy Thank you for making it so easy More

by BEAU6121 Verified Customer Verified Customer

Report | Print

Found a used truck they had on line, It was what I was looking for and they worked well with my needs as I was driving quite a distance to purchase. Their folks kept in communication so that I didn't hav looking for and they worked well with my needs as I was driving quite a distance to purchase. Their folks kept in communication so that I didn't have any concerns. Purchase was simple and effortless. More

by bigmanrunning Verified Customer Verified Customer

Report | Print

Wasn't looking for a new truck when I visited your dealership with my wife. While she was working with Chase and Phillip, I noticed how they were working with her to find the right truck. I asked abou dealership with my wife. While she was working with Chase and Phillip, I noticed how they were working with her to find the right truck. I asked about a truck in passing. After my wife made the deal on her truck and took ownership, I kept thinking of the information they had told me. A couple of days later I returned to look at the truck again. Ended up finalizing the deal. Because of the hard work of Chase and Phillip, we have two new GMC trucks. Both of use are very happy with the deals we got. More

by ddaubrey Verified Customer Verified Customer

Report | Print

Chase and Phillip were very helpful. I explained, what I was looking for and they helped me find it. I explained, what I was looking for and they helped me find it. More

by donelldavis Verified Customer Verified Customer

Report | Print

Always great service from every aspect from James Wood. I’ve been a customer for over 20 years and looking forward to many more. I’ve been a customer for over 20 years and looking forward to many more. More

by chargroves Verified Customer Verified Customer

Report | Print

Two words: Seamless Process. I would recommend James Wood to anyone in the market for a vehicle. I have been coming back here since 2014 and I have purchased 3 Corvettes from thi I would recommend James Wood to anyone in the market for a vehicle. I have been coming back here since 2014 and I have purchased 3 Corvettes from this dealership. Chase Whaley and his team always take care of me. I could not be more pleased. Thank you! More

by kellijhudson Verified Customer Verified Customer

Report | Print

I am not satisfied with my purchase of a Certified 2021 Buick Enclave vehicle from James Wood Denton and I do NOT recommend James Wood as a place to buy vehicles. The key issue was that the "Certification" Buick Enclave vehicle from James Wood Denton and I do NOT recommend James Wood as a place to buy vehicles. The key issue was that the "Certification" process was not done at all or was improperly done. I first saw the vehicle on 3/1. The vehicle was advertised online but not washed, inspected, or ready for sale. The sales lady did disclose a dent.  After I saw the vehicle, I asked the sales lady to let me know when the vehicle would be certified, washed, etc. She never did, but I went there a week later to see the vehicle. I did not purchase the vehicle that day, as they wouldn't budge on price. I examined the vehicle fairly well, but I didn't notice the fine scratches in the bright sunlight. I did end up purchasing the vehicle a week later, at the same price because they wouldn't budge on price. At that time, I didn't inspect the vehicle closely as the sale lady was in a hurry for an appt. When I took the vehicle home, I immediately noticed the vehicle had 1000's of fine scratches all over the vehicle that are not very visible in sunlight, but very visible in artificial/white light. I immediately took it back the next day. My goal was to return the vehicle because as a CPO I had a 3 day, 150 mile option to return it. I told the manager that I wanted a permanent solution (or return the vehicle), not a temporary one. However, when I received the vehicle back at my home, all they had done was polish it. The scratches were still there. I do appreciate the polish, but I was looking for a permanent solution. . I suspect they were simply buying time waiting for the 3 days return period to end. I checked with a former sales team member from the most respected car dealer in Dallas and a large Collision body shop. Both the contacts indicated that even though it is a used vehicle, most large/ethical car dealerships should have disclosed the scratch marks, just as the sales lady disclosed the dent in the vehicle. If the vehicle was 7-8 years or older it would not be an issue, but for a Certified vehicle under 3 years old this should have been disclosed. They said if it was not disclosed the dealer should fix the issue permanently or provide some kind of restitution. I also told them that the remote gave me the "Replace battery" warning when I first entered the vehicle on 3/1 and stopped working a few days after I purchased the vehicle. They questioned the certification process and whether all steps were completed? They said that the certification process was either not done or improperly done. I did notify both the sales lady and the manager about the remote battery, but they didn't fix it. My final request to James Wood was for a refund of some kind, but they refused. If I were James Wood, I would have done one of the 4 items for a "Certified" vehicle. 1.) Returned car 2.) Repainted car 3.) Exchange vehicle 4.) Offer a discount of at least a 1000. Thanks for reading my review! More

by keithc70 Verified Customer Verified Customer

Report | Print