Charlie Macera

I drove an hour and a half to the Mercedes dealership in Gainesville although I purchased my Mercedes recently at Wesley Chapel. I was so unimpressed with Wesley Chapel and I was advised to take my business Gainesville although I purchased my Mercedes recently at Wesley Chapel. I was so unimpressed with Wesley Chapel and I was advised to take my business and service needs to Gainesville. I’m so glad I did Because nobody could help me fix my Apple airplay feature in my car. I had called Mercedes.me and the Wesley Chapel dealership service department and nobody could help me. When I arrived at Gainesville, I was greeted by an attendant and was quickly introduced to my service representative. The service representative was very kind and was trying to figure out what was wrong. So he asked Charlie to help me. Charlie quickly knew what the problem was and within 10 minutes I was able to sync my phones music apps. Charlie explained what no manual or certain service person would know about subscribing to the Wi-Fi service or turning off the Wi-Fi on my phone in order to playback my music. It is something that you have to know , how the systems work. Sadly, Mercedes manual does not explain this. Charlie was so courteous and helpful and I would like to continue to bring my car there for service. I’ll be at, Charlie is one of the sales representatives yet he knew something that most service representatives don’t know About my car. I may even be interested in returning to Gainesville to purchase another Mercedes. Thank you, Charlie. You’re a great guy and I look forward to doing more business with you. More

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Charlie Macera is the best sales advisor! He has an extremely high level of knowledge and technical expertise that we couldn’t find in Wesley Chapel , where our technical issue couldn’t be re He has an extremely high level of knowledge and technical expertise that we couldn’t find in Wesley Chapel , where our technical issue couldn’t be resolved. Charlie’s level of expertise definitely deserves recognition and a raise. Thank you Charlie, for resolving our new car issue! More

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Excellent in every aspect great customer service always goes beyond and above to help satisfy the customer goes beyond and above to help satisfy the customer More

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Charlie is the absolute BEST! !! Super kind, thoughtful and true to his word! I have never met anyone like him while purchasing a vehicle! Absolutely precious and I HIGHLY recommen !! Super kind, thoughtful and true to his word! I have never met anyone like him while purchasing a vehicle! Absolutely precious and I HIGHLY recommend him! More

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Took my vehicle for a quote to be repaired. Estimate to repair was more than the vehicle was worth. TJ in service was excellent, very helpful and understanding and trying to figure out a game p Estimate to repair was more than the vehicle was worth. TJ in service was excellent, very helpful and understanding and trying to figure out a game plan to help me out in a difficult situation. Thanks again TJ. Decided to cut my losses and trade in the vehicle for pennies and purchase a 2nd had vehicle. My salesman was Charlie, he was exceptional. Very patient, knowledgeable and understanding and went out of his way to help me get my head in the right place to make a sound decision. None of the usual pressure selling that turns buyers off just an honest guy helping a customer, how it should be Very happy with the purchase and overall service. Was in the dealership a total of 9 hours with a lot of waiting around which took the edge off the overall experience some but TJ and Charlie more than made up for it. Very nice guys and a credit to the dealership. Thank you so much Charlie and TJ you guys are the best. More

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Charlie was extremely helpful in the process of buying my GLB. Attentive, knowledgeable, and helpful throughout the deal. Would definitely return to buy another car there in the future. GLB. Attentive, knowledgeable, and helpful throughout the deal. Would definitely return to buy another car there in the future. More

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Great Dealer! My sales rep, Charlie, was great! Worked with my trade in and we came to a price I was happy with. Dealership is beautiful, well-kept and with all My sales rep, Charlie, was great! Worked with my trade in and we came to a price I was happy with. Dealership is beautiful, well-kept and with all the amenities. If still in the area, I will be back for our second! More

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Great experience working with Charlie. He made the process super easy! Highly recommend him and Mercedes’ Gainesville! He made the process super easy! Highly recommend him and Mercedes’ Gainesville! More

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My wife and I have dealt with several dealerships lately on our search for her car, this dealership has been the easiest to deal with and we had the most polite knowledgeable salesman Charlie macera. If you on our search for her car, this dealership has been the easiest to deal with and we had the most polite knowledgeable salesman Charlie macera. If you’re in the market for a vehicle I highly recommend going to see Charlie! More

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Truly enjoyed my experience at Mercedes Benz of Gainesville. Julian was very knowledgeable and easy to work with! The entire staff was friendly and made me feel so comfortable during the entire pro Gainesville. Julian was very knowledgeable and easy to work with! The entire staff was friendly and made me feel so comfortable during the entire process. Highly recommend Julian and this dealership. More

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