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Charlie Betances

Overview Reviews (64) Inventory (205)

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Charlie Betances

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Charlie Betances

F&I Manager

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.8

64 Reviews

Overview Reviews (64) Inventory (205)

4.8

64 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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64 Reviews of Charlie Betances

December 31, 2024

Dealership Rating

Employee Rating

Noah was our sales representative and was a most polite and knowledgable person. He went out of way to make sure we got the exact car we were looking for. He also went to bat for us during the price negoti and knowledgable person. He went out of way to make sure we got the exact car we were looking for. He also went to bat for us during the price negotitions.We were very impressed by him and management and finance . It was a very good exprience. Will recommend this dealership to others. More

by Manny

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Caleb Prieto , Noah

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December 22, 2024

Dealership Rating

Employee Rating

It has been 4 months since 8/28/24 dealership did not finalize lease agreement. Terrible terrible people manager Manual Lopez and GM Jose Fernandez treat customer very disrespectful finalize lease agreement. Terrible terrible people manager Manual Lopez and GM Jose Fernandez treat customer very disrespectful More

by mo.alemdar

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Jose Fernandez, David Watkins, Karl Morales

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Dec 26, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 19, 2024

Dealership Rating

Employee Rating

Very nice place with professional staff. You can make a great deal for your family. Love it! You can make a great deal for your family. Love it! More

by SHENHONG0329

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Watkins

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Dec 20, 2024 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Manny Lopez Internet Sales Manager

December 14, 2024

Dealership Rating

Employee Rating

Terrible customer service. Fraud work ethic. Disrespectful. Bully. Lack of knowledge. Lying about agreement. Awful experience. Never ever step in this dealership. Fraud work ethic. Disrespectful. Bully. Lack of knowledge. Lying about agreement. Awful experience. Never ever step in this dealership. More

by mo.alemdar

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Jose Fernandez, David Watkins, Karl Morales , Manual Lopez

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Dec 18, 2024 -

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely, Manny Lopez Internet Sales Manager

December 11, 2024

Dealership Rating

Employee Rating

The sales staff were very helpful and patient while we made decisions on buying our new car and the trade in process. made decisions on buying our new car and the trade in process. More

by JANINE.CLARK61

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lenord Arestil

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Dec 12, 2024 -

Hyundai of Wesley Chapel responded

Thank you, Janine, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

December 07, 2024

Dealership Rating

Employee Rating

I can't say enough great things about my experience at Wesley Chapel Hyundai! From the moment I walked in, I felt welcomed and valued as a customer. The entire team went above and beyond to make the car-b Wesley Chapel Hyundai! From the moment I walked in, I felt welcomed and valued as a customer. The entire team went above and beyond to make the car-buying process smooth, stress-free, and enjoyable. Jose Fernandez and his team were incredibly knowledgeable, patient, and attentive to my needs. They took the time to understand exactly what I was looking for and guided me through all my options without any pressure. Their expertise and genuine care truly set them apart. The finance team was just as fantastic, offering clear explanations and finding me a deal that worked perfectly within my budget. The transparency and professionalism throughout the process were top-notch. When I picked up my new car, it was spotless and ready to go. They even took the time to walk me through all the features to ensure I was comfortable and confident behind the wheel. It's rare to find a dealership that combines excellent customer service with such a friendly and welcoming atmosphere. I highly recommend Jose Fernandez and Hyundai of Wesley Chapel to anyone in the market for a new or used car. I will definitely be returning for future purchases and service! Thank you for an outstanding experience! More

by NIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Caleb Prieto, Fabio Castellon, Tom Swedberg

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Dec 08, 2024 -

Hyundai of Wesley Chapel responded

December 06, 2024

Dealership Rating

Employee Rating

I took long time to get the car we wanted to be delivered from another dealership from another dealership More

by NATALYA0508

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Fabio Castellon, Nicole Paquette

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Dec 08, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Natalya, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Manny Lopez Internet Sales Manager

December 02, 2024

Dealership Rating

Employee Rating

Everyone was able to understand our situation and bring solutions that satisfied our needs. Leonard and Carlos were fantastic on their job! solutions that satisfied our needs. Leonard and Carlos were fantastic on their job! More

by Pastorangeldavid

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Caleb Prieto, Rebeca Colon, Lenord Arestil, Karl Morales, Carlos Carrillo

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Dec 03, 2024 -

Hyundai of Wesley Chapel responded

Pastor Angel, We are so glad that Leonard, Carlos, and our team had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Sincerely, Manny Lopez Internet Sales Manager

November 16, 2024

Dealership Rating

Employee Rating

This dealership made purchasing a car an easy and almost pleasurable event. Car buying is never fun, but I walked away feeling this was the best experience possible! Would highly recommend! pleasurable event. Car buying is never fun, but I walked away feeling this was the best experience possible! Would highly recommend! More

by DERENDAB47

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Caleb Prieto, Lenord Arestil

Report | Print

Nov 18, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Caleb, Charlie, and our team, and we look forward to working with you again. Sincerely, Manny Lopez Internet Sales Manager

November 03, 2024

Dealership Rating

Employee Rating

I am very happy I went to the Hyundai of Wesley Chapel because the team are wonderful, awesome and great work with, they were excellent!! because the team are wonderful, awesome and great work with, they were excellent!! More

by Rawatie P Kissoon

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Fernandez, Caleb Prieto, Mekhi Hollinger

Report | Print

Nov 04, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Manny Lopez Internet Sales Manager

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