![Charles Scrymgeour at Mercedes-Benz of Natick](http://cdn-user.dealerrater.com/images/dealer/313/employees/6316758cc00a.jpg)
Charles Scrymgeour
Sales & Leasing Consultant
Mercedes-Benz of Natick
253 North Main St
Natick, MA 01760
185 Reviews
Write a Review185 Reviews of Charles Scrymgeour
June 09, 2024
I recently had the pleasure of purchasing a vehicle from Mercedes-Benz of Natick, and I can’t speak highly enough about the outstanding service I received throughout the entire process. From the moment I Mercedes-Benz of Natick, and I can’t speak highly enough about the outstanding service I received throughout the entire process. From the moment I walked in, I was greeted with a warm welcome by the receptionist, who offered me refreshments and promptly introduced me to one of the sales representatives, Charles. Charles took the time to understand my needs and preferences, ensuring that I felt comfortable and informed every step of the way, and became my self proclaimed "agent"! After my mind was made up and my deal was sealed, Charles set me an appointment with his co worker Jonny who was just as professional and kind as he was. Jonny took 2 hrs answering all my questions, providing me with detailed information about the features and benefits, and never made me feel rushed or pressured, when I asked him to explain something again (there was so much to learn). Their expertise and honesty were evident, making the decision-making process much easier for me. What truly stood out was the transparency and professionalism exhibited by the entire team. When it came time to discuss pricing and financing options, Ersa, who was fairly new and worked alongside Coles explained everything clearly and offered additional services that may be benifical to me. They were upfront about all costs involved, ensuring there were no surprises or hidden fees. The level of customer service extended beyond the purchase itself. Mercedes-Benz of Natick made sure that the car was in pristine condition and my gas tank was full before I drove off the lot. Charles even followed up a few days later to check if I was satisfied with my new vehicle and if I had any further questions. In summary, my experience at Mercedes-Benz of Natick was exceptional! The team’s dedication to providing top-notch service, their extensive knowledge, and their genuine care for their customers truly set them apart. I highly recommend Mercedes-Benz of Natick to anyone in the market for a new or used Benz. They have certainly earned a loyal customer in me! More
Other Employees Tagged: Sharon Tyler, Kolls Oloko, Jonny Pham
May 25, 2024
We purposely went back to Charles when I was ready to replace my 2016 GLS 450. He is the best around! replace my 2016 GLS 450. He is the best around! More
Other Employees Tagged: Jonny Pham
May 10, 2024
Jonny was friendly and very knowledgeable. He taught my husband and me so many things about our new car. We were so impressed by all his knowledge and enthusiasm. He had done an incredible job He taught my husband and me so many things about our new car. We were so impressed by all his knowledge and enthusiasm. He had done an incredible job. Really appreciate Jonny to spend such a long time to explain everything to us. Two thumbs up! More
Other Employees Tagged: Kolls Oloko, Jonny Pham
May 07, 2024
Setting up MercedesMeConnect was not as simple as one would think, however, Jonny was able to walk me through the process and complete the connection. Charles S mediated the process and followed up to en would think, however, Jonny was able to walk me through the process and complete the connection. Charles S mediated the process and followed up to ensure everything was satisfactory. More
Other Employees Tagged: Kolls Oloko, Jonny Pham
April 12, 2024
Jonny is fantastic! I learned alot about my new car with him. He was very patient, friendly, knowledgeable, and went above and beyond to make sure I understand everythin I learned alot about my new car with him. He was very patient, friendly, knowledgeable, and went above and beyond to make sure I understand everything about my new car. More
Other Employees Tagged: Danny Kaboub, Howard Rosenberg, Kolls Oloko, Jonny Pham
April 07, 2024
Wonderful experience buying my first Mercedes at Natick location. Charles my sales agent was the best. He was very friendly and extremely patient with me. I never felt rushed or pressured to make a decisio location. Charles my sales agent was the best. He was very friendly and extremely patient with me. I never felt rushed or pressured to make a decision and this is very important. Thank you Charles! More
Other Employees Tagged: Howard Rosenberg, Kolls Oloko, Jonny Pham
April 01, 2024
Working with Charles and Jonny was a great experience. I have been leasing for many years and Jonny was by far the best at showing me all the great features on my new Mercedes! He went above and beyond hi I have been leasing for many years and Jonny was by far the best at showing me all the great features on my new Mercedes! He went above and beyond his scope of what he needed to teach me. He's very knowledgeable, kind, patient, and very professional. I highly recommend him. More
Other Employees Tagged: Jonny Pham
March 25, 2024
Jonny Pham did a great job teaching me about all the bells and whistles in my new S580. Was very helpful and will completely enhance my experience with the car….Much Thanks! Charles Scrymgeour was bells and whistles in my new S580. Was very helpful and will completely enhance my experience with the car….Much Thanks! Charles Scrymgeour was my sale rep and he did a fantastic job leading me through the entire shopping and buying experience. I bought my prior car from Charles and I never thought of going anywhere else for my current purchase of the S580…..Much thanks! More
Other Employees Tagged: Jonny Pham
January 13, 2024
Mercedes-Benz of Natick has consistently exceeded our company's expectations over the years! We attribute much of our positive experience with the dealership to Charles Scrymgeour in the sales department company's expectations over the years! We attribute much of our positive experience with the dealership to Charles Scrymgeour in the sales department. The unwavering trustworthiness, customer-focused approach, and impressive negotiation skills this man possesses have not only secured our repeat business but also cultivated a friendship with our company. As a loyal customer, we can confidently attest to the dealership's commitment to excellence. We strongly recommend Mercedes-Benz of Natick, especially with Charles at the helm, to anyone in search of a superior vehicle purchasing experience. The dedication to customer satisfaction exhibited ensures a long-lasting and rewarding relationship for both parties involved! More
January 13, 2024
I had the pleasure of meeting Charles Scrymgeour for the first time in 2016 when looking to lease my daughter's first vehicle. He made us both feel very comfortable and helped us choose something that not o first time in 2016 when looking to lease my daughter's first vehicle. He made us both feel very comfortable and helped us choose something that not only my daughter would like aesthetically but, more importantly, would feel safe driving in all aspects. We came in for routine vehicle maintenance for her vehicle and each time made it a point to stop at Charles desk to say hello, where he would always greet us with the biggest, most welcoming smile on his face. My daughter maintained her vehicle throughout the lease, and three years later, we came right back to Charles. We signed another lease with him, and just like before, he helped us make the right choice and ensured to deliver only the best for my daughter. I witnessed firsthand just how professional the team at Mercedes-Benz of Natick can be, and when it came time to look for a car myself, I knew exactly where to go. Charles made me so comfortable throughout the whole process that I went into the dealership looking for a lease and ended up leaving with my first Mercedes-Benz purchase. I am extremely happy with the choice I made in a vehicle, and it would not have been possible without Charles. He took the time to teach me himself all the various functions the vehicle had to offer on the day of delivery. I could see just how much care he had for the big steps of the process and even more so for the small ones, which he demonstrated with the utmost patience. I recommend Charles one hundred percent and truly thank him for his attentiveness and professionalism in every way. If I could, I would go on for days about Charles, because there are honestly not enough good words to be said about his person. He is more than just a sales consultant; he is a true friend to all of his customers, and I am thankful to be considered one! More
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