Chance Guild
Chance Guild at DePaula Ford

Chance Guild

Service Selling Manager

DePaula Ford

799 Central Ave
Albany, NY 12206

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4.4
42 Reviews

Languages Spoken

English English

4.4

42 Reviews

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42 Reviews of Chance Guild

March 13, 2026

Dealership Rating
Employee Rating

Everything was great. The service center proactively reached out to me to get my state inspection completed since it was due. Getting the appointment scheduled was easy. O More

by Greg D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

March 13, 2026

Dealership Rating
Employee Rating

Chance always treats me extremely well! Services always fast! The Service team is amazing! And I'm thankful that I found a place to take my car that doesn't try and take all of my money. More

by belladunka
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild

March 12, 2026

Dealership Rating
Employee Rating

Professional the Ford had issues and he was able find a solution ans kept me in the loop More

by Dbaelvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 08, 2026

Dealership Rating
Employee Rating

Chance is great to work with . Always happy to help in any way possible . He is professional at all times and knows how to take care of his customers . I have had the pleasure of w More

by Bmh52960
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild

Mar 09, 2026

Bmh52960 responded

Chance Guild is great to work with . Always happy to help in any way possible . He is professional at all times and knows how to take care of his customers . I have had the pleasure of working with him on several occasions and can highly recommend him .

March 04, 2026

Dealership Rating
Employee Rating

Staff was very pleasant to work with. I purchased the vehicle over the internet, they made the transaction very easy and quick. More

by tabvette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracie Johnson, Hussain Said

March 02, 2026

Dealership Rating
Employee Rating

I am always made a priority when I come in for servicing. Chance gives excellent customer service and is always looking to serve my best entrance. More

by Jonesie
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild

Mar 03, 2026

Jonesie responded

Chance and the entire team are always a pleasure to interact with when I come in to get my car serviced! I appreciate them.

March 02, 2026

Dealership Rating
Employee Rating

I've been a customer for over 10 years, with a variety of buying experiences, from used to leasing new to buying new, and I feel like a valued customer. Each time I have brought my vehicle in for maintenance More

by jmatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

March 01, 2026

Dealership Rating
Employee Rating

Chance and Lenny always take care of me. Detailing issues, fixes, delays or expeditions. Thanks to them, a completely broken AC, heater, and grill cover malfunction was ordered and repaired More

by Brian Kennally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam , Howard Pettel

March 01, 2026

Dealership Rating
Employee Rating

The service department was exceptional! Friendly, efficient and work done in a timely manner. Chance was friendly and helpful checking my car in. Definitely will be back and recommend to o More

by JMCGIVERN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

March 01, 2026

Dealership Rating
Employee Rating

Quick response upon arrival. Check in was thorough and estimated wait time was accurate. Enjoyed fresh brewed coffee! More

by mcahill2736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

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