Chad Wood
Chad Wood at Serra Trussville Kia
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Chad Wood

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Serra Trussville Kia

5009 Brookes Crossing Blvd
Birmingham, AL 35235

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4.2
10 Reviews
4.2

10 Reviews

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10 Reviews of Chad Wood

October 21, 2024

Dealership Rating
Employee Rating

Your mechanics suck they were supposed to fix my turbos and they were down within One month More

by ppacittijr
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 07, 2024

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They should not sale used cars if they are not ready to be drove. Brakes, rotors and tires were said to be new but wasn’t replaced until car was taken back the day after purchase for other reasons. Warning More

by kateriajackson855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 09, 2024

Serra Trussville Kia responded

We sold the car while it was waiting on parts to be put on. The customer knew she had to bring it back to have the parts put on (these were not safety issue parts). When the customer brought the car back to get parts put on, the headlight went out. We replaced the headlight and then after the customer taking delivery of the vehicle a trim piece had broken off. We got her to bring the car back in and we fixed the trim piece. When she came in the last time she was cussing everyone and making a scene. We tried to do the right thing by fixing the issues at our expense and we also put customer in a loaner vehicle. We know this was an inconvenience, however the customer was aware of the parts issue when she purchased the vehicle. The other items happened simultaneously after the purchase and there was no way in which to anticipate these items even under our used car inspection.

Oct 29, 2024

kateriajackson855 responded

This is how you make your money, so I expected this response. I drove to the lot and I couldn’t drive the vehicle home, it was delivered to my home by my salesman and another guy. If I had known the issues I could waited to take delivery and you could have offered a loaner car, like I see in soo many of your other reviews (which you end up doing but the issue still wasn’t fixed). I guess you want your customers to be so hard up for a car they will take a vehicle with a head light blown, which DEFINITELY A SAFETY HAZARD and with warnings light on? Just to confirm you DO sale cars, and let customers drive off the lot, knowing the car needs headlights, brakes, rotors tires, and a oil change with warning lights, (Carfax was updated for those services after vehicle was purchased) and/or you just Gorilla glue parts to fail later??? BUYER BEWARE!!!!! Some integrity. And correction I did not “cuss” everyone out. It was only the service department manager. After returning 5 times, almost every Friday (my off day) since I purchased the vehicle.. That day I was told it would take an hour maybe two to fix, I had been waiting, in the lobby for 5 hrs. When I did finally say something I was told by 2 different associates that the car was done but the manager was looking to make sure it was fixed which took an additional 45mins. No response needed. You confirmed everything I originally stated! Thank You!

Oct 29, 2024

kateriajackson855 responded

Please see detailed review with photos on Google. https://g.co/kgs/QqCgr8w

August 22, 2024

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Good none problems was lucky day . By advice me from email good service . Freindly . Shaking hands More

by cugar.605
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Recommend Dealer
Yes

Other Employees Tagged: Isaiah Grayson, Jerry Ledbetter

July 07, 2024

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Employee Rating

Great service with the clients they were very helpful and they give a lot of opportunities for the buyer to leave with a deal. More

by Alirio
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Recommend Dealer
Yes

June 07, 2024

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Great experience! Chad was an awesome patient salesman. We drove over a hour for a specific vehicle and Chad and the team made it happen for us More

by brittanilanders
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Recommend Dealer
Yes

June 06, 2024

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Pleased with vehicle except for some reason KIA chooses to leave basics off the EX model Telluride like the rear view that links with the garage door opener, probably a couple hundred dollars, live and lea More

by jdiski0648
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Recommend Dealer
Yes

Other Employees Tagged: Seth Franks

May 29, 2024

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Everyone that helped me buy my Kia Sorento was very knowledgeable and nice! It made buying a new car a very easy process. More

by carlajenkins85
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Recommend Dealer
Yes

May 24, 2024

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Clean, friendly, prompt, hassle free customer service. Everyone is helpful and answers any and all questions. This is my 2nd purchase from this dealership. I will come back again when and if I decide to g More

by mcoots73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 16, 2024

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Employee Rating

The quality of the vehicle on the surface is nice but for the last few days I’m finding new stuff wrong that shouldn’t be an issue with a used vehicle from an upper class dealer More

by Flat_Doug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Seth Franks

April 24, 2024

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Employee Rating

The dealer had a very nice show room. They had a wide selection of cars to look at. More

by peconnell210
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Recommend Dealer
Yes

Other Employees Tagged: Seth Franks

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