Chad Larson

Highly detailed and informative. Excellent to work with, and he looks like Anthony Hamilton. Left with full knowledge of my car features ❤️ Excellent to work with, and he looks like Anthony Hamilton. Left with full knowledge of my car features ❤️ More

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Nice environment. Team was friendly and informative. One small issue. Adam recommended another vehicle to us different from the one we came to look at. When he offere Team was friendly and informative. One small issue. Adam recommended another vehicle to us different from the one we came to look at. When he offered it to us he quickly said “same price”. He knew our main concern was payment, but we took “same price” to be the vehicle he was offering us was the same price as the vehicle we came to look at. He did get the payment where we wanted it but failed to disclose that the vehicle he was offering us was $6000 more than the original. Yes, it was partially our fault for not asking, but we felt a little bait and switch happened. We did wind up purchasing the second vehicle, but we felt he could have been more forthcoming about the price. Like saying, “Now this car is $14,000 as compared to the $8000 car we were looking at, but he quickly glossed over the actual price and focused in on the payment. Again, we should have asked right away, but it would have been more upright for Adam to have been forthcoming with the price. Altogether it was a decent experience, but we felt like the whole matter was rushed once he had our interest in the second vehicle. Had we known we were buying a $14,000 car we might have asked what else he could offer us, but it felt like he pushed this second vehicle on us once he had our interest via the payment. More

by CJANISCH59 Verified Customer Verified Customer

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I've been coming there for years for service, and now I can add the sales department to this. The staff was great, Tim did a very good job, along with Alan, answering all my questions. I would not hesita can add the sales department to this. The staff was great, Tim did a very good job, along with Alan, answering all my questions. I would not hesitate recommending anyone to Russ Darrow. More

by WVBROOKS Verified Customer Verified Customer

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JP is wonderful! He made the process quick and easy, I’ve purchased my last 3 leases from and will definitely will be back. He made the process quick and easy, I’ve purchased my last 3 leases from and will definitely will be back. More

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Mike was excellent and exceeded my expectations in every facet of car sales we even got to do a little a bit of karaoke at his desk while we wait for finance! facet of car sales we even got to do a little a bit of karaoke at his desk while we wait for finance! More

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Mike was excellent he went above and beyond during my time here he even did some karaoke with me while we waited to get into finance and once I got into finance Chad explained in full detail what product time here he even did some karaoke with me while we waited to get into finance and once I got into finance Chad explained in full detail what products were available to me for purchase and didn’t apply any pressure Russ Darrow of Milwaukee was 10/10 experience I would 100% buy from them again and refer family and friends! More

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Mike was very attentive, made the process fun and quick. Did a little karaoke while I have waiting to go in to do my paperwork. JP Lopez was great too! Did a little karaoke while I have waiting to go in to do my paperwork. JP Lopez was great too! More

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They made me pay full price for Xzilon when they told me I would get buy one get one free. Then they never applied it to my car, and when I reached out to see when they would put it on, they asked when I co I would get buy one get one free. Then they never applied it to my car, and when I reached out to see when they would put it on, they asked when I could. And when I said I didn’t want it anymore and wanted it taken off my monthly bills, they tried telling me it was actually already on there. They are liars. And Zay got rude and snippy with me, very unprofessional. More

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Great experience, got a great car at a great price! ! Mike was patient with all of my questions; he said off the bat, “if I’m going to earn your business, I want to answer all of your questions thorough ! Mike was patient with all of my questions; he said off the bat, “if I’m going to earn your business, I want to answer all of your questions thoroughly,” and I was very comforted by that! He offered me cookies, water, hot cocoa, and even let me sit in his chair and use his personal phone charger. 10/10, would recommend. More

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This is my third car and the service brings you back. Mike,Erin, and Sean are the best. Mike,Erin, and Sean are the best. More

by TEP_AND_CAN Verified Customer Verified Customer

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