Chad Ford

I love working with Frisco Dodge, it was a wonderful experience and a very fast process. Thank you, I Like doing business with Frisco Dodge. Andy Trevizo experience and a very fast process. Thank you, I Like doing business with Frisco Dodge. Andy Trevizo More

by Aztrevizo Verified Customer Verified Customer

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Logan was amazing from my first call, he took the time chat with me on the phone. He answered all my questions and we even had a laugh or two. He also went above and beyond..sent me a Video of all the J chat with me on the phone. He answered all my questions and we even had a laugh or two. He also went above and beyond..sent me a Video of all the Jeeps on the lot with chunky tires. He even brought me a vanilla latte, because I was coming in early after a girls night out, to buy the Jeep of my dreams. The only reason why I chose to drive to Frisco Jeep was because of Logan on that first call. He made me feel like a friend rather than a customer. I love my Jeep Wrangler and so does my Dog Jake! More

by Jojokaye4 Verified Customer Verified Customer

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This has unfortunately been the worst car buying experience that we have ever had. Let's start with the fact that doing business with them has caused harm to our financial health. How do you ask? L experience that we have ever had. Let's start with the fact that doing business with them has caused harm to our financial health. How do you ask? Let me tell you; we traded in my husbands truck on January 19, 2025. As of today, February 10, 2025 the payoff for the truck has not been sent to our lienholder which has caused us to be 30 days "late" on the payment, which in turn caused a late payment to be reported on his credit report dropping his score by 72 points! This is unacceptable and will be appealed. I warned my husband about the potential of this when they messed up our paperwork 3 times. Yes 3 times. While the finance manager, Charles, was busy bragging about how awesome he is and what TV shows he's appeared on, he messed up our financing paperwork and asked my husband to come back the next day to correct it. After working a 13 hour day, my husband goes back to the dealership to only to be sitting around waiting for 45 minutes and ends up leaving when no one came to greet him or get the ball rolling. They called him back and asked him to come the next day after work, so again after a 13 hour day he goes back to the dealership a 3rd time to complete the paperwork. Literally the very next day, we find out that there was ANOTHER error (you can't make this stuff up) and he was asked to come back to the dealership, but this time we refused! So Charles came to our home to have my husband sign whatever documents that were missing/needed. This has been a nightmare. We won't ever do business with these people again and we cannot recommend them. Supporting a local business should not harm you which this transaction surely did. This needs to be corrected immediately. More

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It took me like 4 hours to do the deal drove like 5 hours and car wasn’t ready it was dirty they didn’t do a good job on cleaning it .. finance manager was mad and another co worker throwing stuff and mad to and car wasn’t ready it was dirty they didn’t do a good job on cleaning it .. finance manager was mad and another co worker throwing stuff and mad to really bad experience with them sales man was okay work with me all the time… finance manager give him a 0 %… didn’t explain anything… More

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Excellent team on site at this dealership. Starting off with Tyler, Andre, Chad, Keith, Logan, the finance gentleman, Mr. Maxey, and Charles. Smooth process in and out, they know how to mak Starting off with Tyler, Andre, Chad, Keith, Logan, the finance gentleman, Mr. Maxey, and Charles. Smooth process in and out, they know how to make a customer and client feel special at the dealership. Hassle free. Definitely one of the best dealerships in the metroplex. More

by freddy.naidu Verified Customer Verified Customer

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Ethan was outstanding as a salesperson. There are so many shady salespeople it was refreshing to work with someone so professional and knowledgeable. I have no doubt Ethan will be highly su There are so many shady salespeople it was refreshing to work with someone so professional and knowledgeable. I have no doubt Ethan will be highly successful in life. Overall, incredible customer experience. More

by geoffrey311 Verified Customer Verified Customer

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Disappointing Experiences at Frisco Chrysler Dodge I would strongly advise anyone considering purchasing a vehicle or servicing their car at Frisco Chrysler Dodge to proceed with caution. My experience would strongly advise anyone considering purchasing a vehicle or servicing their car at Frisco Chrysler Dodge to proceed with caution. My experience has been nothing short of frustrating, and I believe it’s essential to share my story. After buying a Grand Cherokee and an extended warranty that was highly recommended by the dealership, I encountered a year filled with numerous issues. Over $17,000 worth of repairs were needed, and I had to return repeatedly for problems that their certified mechanics were unable to resolve. The situation escalated to the point where I had to replace two different transmissions, only to be met with blame for simply driving my car. The service department's communication was severely lacking. I often left my vehicle for service, only to wait days without any updates. It became routine to not receive answers for over a week, with excuses ranging from staff illnesses to employees no longer being there. Throughout the year, my Jeep spent over 150 days in the dealership, and I frequently waited a month or longer to get it back. While there was one service manager who tried to assist me and a service director who genuinely listened to my concerns, many of my experiences with the staff were disappointing. I often felt like my worries were an inconvenience for them. When I finally approached the general manager for help, I was met with a used car sales manager who was dismissive and disrespectful. He suggested that the issues I faced were solely my fault because I drove my car, rather than acknowledging the service failures. The best offer I received from the GM was an exorbitant 18% interest rate, which felt exploitative given my circumstances. After this experience, I decided to seek a new vehicle elsewhere. I am pleased to report that I found a much better deal at another Dodge dealership, where the service was exceptional, and I secured financing at half the rate. I cannot express the immense sense of relief I feel now that I no longer have to return to Frisco Chrysler Dodge. The level of disrespect I encountered from the staff was disheartening. As a customer, I believe it is essential to be treated like a valued guest rather than an inconvenience. It's important for businesses to foster an environment where customers feel respected and appreciated. I am grateful to have moved on to a dealership that embodies these values. In summary, my experience at Frisco Chrysler Dodge was frustrating and disappointing. I felt that the dealership did not prioritize customer care or take responsibility for the issues I encountered. I am relieved to have moved on to a dealership that values its customers and provides the level of service one would expect. I hope others can learn from my experience and consider their options carefully. More

by K Verified Customer Verified Customer

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Great customer service! Aaron and Chad were professional and attentive. They listened to my interests and matched me with the perfect fit. Aaron and Chad were professional and attentive. They listened to my interests and matched me with the perfect fit. More

by JW Verified Customer Verified Customer

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Don't shop here worse than internet scammers! !!!!;This company that offers less than twenty percent of your trade in value after they say that they will beat any offer is a group of liars and che !!!!;This company that offers less than twenty percent of your trade in value after they say that they will beat any offer is a group of liars and cheaters. Frisco Jeep is exactly this. More

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It was a good experience here. We worked with Logan who worked with us until both parties were satisfied. We worked with Logan who worked with us until both parties were satisfied. More

by Mak Verified Customer Verified Customer

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