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Chad Donovan
Chad Donovan at Ira Subaru

Chad Donovan

Sales Consultant

Ira Subaru

97 Andover Street
Danvers, MA 01923

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5.0
9 Reviews
5.0

9 Reviews

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9 Reviews of Chad Donovan

May 21, 2025

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Employee Rating

Bought a new Legacy, at the time of sale the salesman told us (without being asked) that they were offering 5 free oil changes with the purchase. When we called to make appointment for the first one the More

by Todd
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Finance Experience
Recommend Dealer
No
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May 24, 2025

Ira Subaru responded

Todd, Thank you for your review and I am sorry that there was a misunderstanding. We have very aggressive prices and there is no need to offer those type of incentives. Maybe there was confusion with the maintenance plan that is offered by Subaru for a nominal fee? In any event, we are glad that you are enjoying your Subaru and if you are in the market again, please contact me personally and I will be sure to personally handle your transaction. You can contact me at roscoerobinson@group1auto.com Roscoe Robinson General Manager

May 24, 2025

Todd responded

This was not a misunderstanding, we never even asked about free oil change. Salesman just went ahead and told us "This car comes with 5 free oil changes, we used to only offer one but we have now combined with our Toyota dealership we are able to offer 5 free oil changes. Definitely not a misunderstand, more an outright lie. Would not recommend your dealerships to anyone.

April 18, 2025

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My husband, my son and I usually buy our new cars at Ira Subaru My dissatisfaction is the the amount of time spent waiting for service to be completed More

by merelmonaco
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 21, 2025

Ira Subaru responded

Hi, we really appreciate your positive review! Until the next time we meet, take care!

April 03, 2025

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Sales person Ron Wilson was very friendly, informative walked me thru entire process beginning to end. Went above and beyond to make me feel happy with the purchase. Showroom is beautiful, very comfortab More

by heidibcrosby
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jean Pierre "JP" El Hachem, Kat Phommathet, Jack Jimenez, Habib Chaaya, Ronald Wilson

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Apr 07, 2025

Ira Subaru responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 29, 2025

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Everyone has been so incredibly helpful during my relationship with the dealership and I’m grateful! Thank you, Chad Donovan and Yvonne in particular. More

by Rcrefsland
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Dejongh

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Mar 30, 2025

Ira Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 20, 2025

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People in this Dealer is really nice more over Christhoper. You can find a clean and quite space. More

by handresanchez
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jean Pierre "JP" El Hachem, Kat Phommathet, Jack Jimenez, Habib Chaaya, Ronald Wilson , Christoper

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Mar 22, 2025

Ira Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2025

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The person who helped me was absolutely wonderful and did an amazing job assisting me with everything I needed. More

by Jonathantex121102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jean Pierre "JP" El Hachem, Kat Phommathet, Jack Jimenez, Habib Chaaya, Ronald Wilson

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Mar 05, 2025

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 18, 2025

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Very polite, knowledgeable people with lots of experience I would highly recommend this dealership to anyone! More

by personal.avalley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jean Pierre "JP" El Hachem, Kat Phommathet, Jack Jimenez, Habib Chaaya, Ronald Wilson

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Feb 21, 2025

Ira Subaru responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 07, 2024

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Employee Rating

Thorough support for purchase, systems training and registration of my new 2025 Forester Touring purchase More

by heck
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rafael Ortiz, Lindsey was especially excellent

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Oct 12, 2024

Ira Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 18, 2024

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Employee Rating

Can’t even give my car a good wash when I picked it up! !SMH Very disappointing!!Chad was very professional tho..Thanks Chad More

by ssok5916
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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Jun 20, 2024

Ira Subaru responded

Thank you so much for your review. We are very happy that you found Chad, your sales consultant professional. It was unfortunate, that the car wash was inoperable at the time of your visit. However, I am sure it will be on your next visit, as we just upgraded the car wash. Additionally, please show this email for an extra 20% discount on your next service visit. Thank you for being such a great customer and we look forward to working with you soon! Roscoe Robinson General Manager roscoerobinson@group1auto.com

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