Chad Burgess

I had a wonderful experience having Dellen take care of a recall repair on my 2024 Dodge Hornet. Another Dodge dealer, which is much closer to my house, was completely unreasonable about scheduling the repa recall repair on my 2024 Dodge Hornet. Another Dodge dealer, which is much closer to my house, was completely unreasonable about scheduling the repair, claiming it would take 2-4 hours, refusing to schedule it at a convenient time, refusing to do any afternoon appointments, and getting downright obnoxious when I asked about getting a loaner car in case the repair really was going waste half of my day. At one point I was quoted a time nearly two months away for this work, which Dodge was calling an urgent safety issue. I called up Dellen, spoke to Chad in the service department, and was reassured that this would be a ten minute repair. They took care of my car that afternoon, and the whole process took less than thirty minutes. Fantastic service from everyone at the dealership. More

by ericegerecke Verified Customer Verified Customer

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awesome place, great friendly people. super quick in and out process. i would highly recommend super quick in and out process. i would highly recommend More

by dchambers5 Verified Customer Verified Customer

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Great dealers great people great experience just wish they would have sold me a truck instead of talking me into leasing one that’s the only thing I’m not thrilled about they would have sold me a truck instead of talking me into leasing one that’s the only thing I’m not thrilled about More

by kk.james65 Verified Customer Verified Customer

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Never had a bad experience with the service department. I would highly recommend as they are quick and proficient. They gave me top notch service. I would highly recommend as they are quick and proficient. They gave me top notch service. More

by nhadley Verified Customer Verified Customer

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We brought our 2016 RAM Rebal in for service and paid you over $4,000 and we are still having the same problems. We left messages for Chad Burges to call us and have not received a call back. We left message over $4,000 and we are still having the same problems. We left messages for Chad Burges to call us and have not received a call back. We left messages with the service department general mailbox as well and havent heard back. We need someone to call us and resolve our problem More

by joe@indyexcavating.net Verified Customer Verified Customer

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After getting a dash message about the air suspension on my Ram 1500, I took it to Dellen to have the problem diagnosed. I was told I needed a new compressor and valve body (horribly expensive but I don’t my Ram 1500, I took it to Dellen to have the problem diagnosed. I was told I needed a new compressor and valve body (horribly expensive but I don’t necessarily hold Dellen responsible for that). After the work was completed, Daniel called me and said the truck was ready to pick up after passing quality control. After picking the truck up it didn't take long to figure out the truck wasn’t riding correctly. It was sitting too low, essentially at the entry/exit height. I called Chad, the service manager, who sent someone to pick the truck up from my house the next day. It was determined that the ride height data had been cleared from the computer but not re-entered after replacing the components. I’m not sure how the truck could have passed any sort of quality control based on that. I would have rated my experience one or two stars lower if Chad had not provided door-to-door service for the rework. More

by dfrobinson1966 Verified Customer Verified Customer

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very courteous and responsive service. Dellen associates were helpful. I found the review of my new vehicle was very good Dellen associates were helpful. I found the review of my new vehicle was very good More

by csgrenisen Verified Customer Verified Customer

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