Chad Braverman

I had a wonderful experience with Ian. He really added to my first car-buying experience. Very understanding, tons of experience, and really commits to a sale even if it's way after hours. He really added to my first car-buying experience. Very understanding, tons of experience, and really commits to a sale even if it's way after hours. More

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Ian was professional, pleasant and he got the job done. I will recommend him to anyone I know who is shopping for a Toyota. Thank you!!! I will recommend him to anyone I know who is shopping for a Toyota. Thank you!!! More

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This was my third purchase and am satisfied not only with the dealership but also with the employees and service provider. the dealership but also with the employees and service provider. More

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I had a great experience working with Ian and the sale manager Brian! I've bought many cars over the years and this was the best overall dealership experience that I've had. Ian was professional and fri manager Brian! I've bought many cars over the years and this was the best overall dealership experience that I've had. Ian was professional and friendly. Highly recommended! More

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Ian made my vehicle purchase very smooth. He is very knowledgeable and has great interpersonal skills. I never felt pressured to make a purchase. He had me in and out of the dealership in und He is very knowledgeable and has great interpersonal skills. I never felt pressured to make a purchase. He had me in and out of the dealership in under 2 hours, including the test drive. Great dealership. Any one looking to purchase a new or used vehicle, I recommend this dealership highly. More

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Ian helped me get into my lease three years ago and just recently helped me turn my lease into a buy out. I have been using this dealership for years and very satisfied with my experiences. Ian was so helpf recently helped me turn my lease into a buy out. I have been using this dealership for years and very satisfied with my experiences. Ian was so helpful, and went above and beyond to make my transactions as smooth and seemless as possible despite my crazy schedule. I highly recommend working with Ian and will return in the future. More

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Who likes shopping around for a new car and trading in their old one? CERTAINLY NOT ME! Vinny helped us through this very anxiety-ridden experience with good humor and professionalism. If it must be do their old one? CERTAINLY NOT ME! Vinny helped us through this very anxiety-ridden experience with good humor and professionalism. If it must be done, Vinny is a good guy. This is the third vehicle we have purchased through DCH - which really speaks to itself about the dealership. More

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Helpful and worked to get me what I wanted and needed. Was thoughtful about my time. Was thoughtful about my time. More

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Ian-Michael Salon is an outstanding salesperson. I found him and his sales manager to be very pleasant and to my surprise honest. The next time i need a new car i will be coming back and dealing with I found him and his sales manager to be very pleasant and to my surprise honest. The next time i need a new car i will be coming back and dealing with Ian only. More

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Ladies and Gentlemen, the "old bait and switch" is still alive at DCH Toyota of Freehold. Online, there was a black RAV4. We called the salesman we met the Saturday before, Alex, to let him know that we wer alive at DCH Toyota of Freehold. Online, there was a black RAV4. We called the salesman we met the Saturday before, Alex, to let him know that we were interested in the vehicle as described on their site. After two calls, he returned our call around 1 p.m. I explained to him that we were interested in the black one and that we wanted to save some time by filling out any paperwork ahead of time. We then filled out the credit application, which was approved. We told him that we would be there by 6:15 that night to finalize the paperwork and pick up the car. We were seven minutes away from the dealership when he told us that the car had been sold. Obviously upset, we asked that he search other dealers for a black version. After waiting another half-hour, we were told that they could not locate one. Once we arrived at the dealer, we met the Sales Manager, Brian, who informed us that we would have to pick another color vehicle. I expressed my dissatisfaction with Alex not informing us ahead of time that he could not hold the car for us. He then informed us that they don't ever hold cars, news to us up to this point. If we had known that, we would have gone to the dealer immediately, four hours earlier. Brian also used the not-so-calming technique of stating, "I cannot go back in time and change that," and that he was a "problem solver." This, along with no real apology from either of them, probably because they do this all the time, with no remorse. I suggested later that instead of being a problem solver, to be a problem preventer and inform customers that they do not hold cars, so they can plan accordingly. He then tried to appease me by telling me that he was giving us the car at their cost from Toyota, which turned out not to be true. In fact, it was just the MSRP before any additional features, which saved us a whole $459.00. Ultimately, we were left in a position that we had to settle for a different vehicle than we intended. Which, by the way, three days later, is STILL listed on their site as available. This experience is everything we all dread when it comes to buying a car. More

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