Cerra Terrill-Rodriguez

I wish we had read the negative reviews about Kristin before working with her because they were accurate. Over the years, I’ve purchased many vehicles from various dealerships, but this was by far the wo before working with her because they were accurate. Over the years, I’ve purchased many vehicles from various dealerships, but this was by far the worst customer service experience I’ve ever encountered. Kristin lacks effective communication skills and became defensive when questioned about inconsistencies. Instead of addressing concerns, she would walk away and retreat to her manager’s office. Unfortunately, her manager Cerra Terrill-Rodriguez, didn’t seem to address her behavior either, which was disappointing. If it weren’t for Mary Gallagher stepping in and fixing Kristin’s mistakes, we wouldn’t have gone through with the purchase. Kristin appeared uninterested in selling us the vehicle and, at times, even seemed upset with us for asking questions or making the purchase. Her unprofessional attitude and lack of preparedness were shocking. On the day of purchase, we spent 3.5 hours at the dealership, only to learn that the brand-new 2025 truck wasn’t ready for us. Kristin claimed the vehicle was locked up for the night because she didn’t know we were buying it, despite her constant text messages leading up to the sale. This experience was frustrating and unacceptable. Kristin’s approach to customer service is in desperate need of improvement. I would not recommend working with her to anyone. More

by FOX Verified Customer Verified Customer

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Everything went very well with all dealer stuff, and I did not have any problem, looking forward to do more business with the Chevrolet Wallingford did not have any problem, looking forward to do more business with the Chevrolet Wallingford More

by ANDRELEITECT Verified Customer Verified Customer

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Walked in and was on the defensive as another dealership did the stereotypical car dealership thing. This was not like that. They had the car, we spoke about it, test drove, and came to terms. Easy seamle did the stereotypical car dealership thing. This was not like that. They had the car, we spoke about it, test drove, and came to terms. Easy seamless process. Keep up the good work Kristin!! More

by GLEN_ROCHE Verified Customer Verified Customer

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We are repeat customers and had a fantastic experience last time, but not this time. Our salesperson Kristin was difficult to work with and it was a struggle to get straight answers about the cost and ter last time, but not this time. Our salesperson Kristin was difficult to work with and it was a struggle to get straight answers about the cost and terms of the deal. We chose her because of the number of good reviews, but we won’t deal with her again if we ever go back to Executive again. Things improved once the managers got involved, but there were mistakes in the paperwork and we had to re-sign the paperwork 4 times. Mary tried her best and was very nice, but it seems like there are some issues going on behind the scenes. Overall, we would have to seriously consider whether or not we would go back to this dealer. The car is nice, but getting the deal completed was a real challenge. More

by WWARWICKAPT Verified Customer Verified Customer

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Everyone was kind and knowledgeable. They made the process amazing. We will do business with them again. They made us feel like family They made the process amazing. We will do business with them again. They made us feel like family More

by Stins Verified Customer Verified Customer

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A nice relax feeling dealership! A comfortable and easy way to buy a car! Thank you A comfortable and easy way to buy a car! Thank you More

by LISA@NHFITCH Verified Customer Verified Customer

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Every new car should have mats considering I’m a loyal customer bought 4 cars from there, I almost wanna give it back just because of that so not happy customer bought 4 cars from there, I almost wanna give it back just because of that so not happy More

by DEEPUTNAM123 Verified Customer Verified Customer

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Everyone is very personable and helpful. They went above and beyond will all aspects my visit They went above and beyond will all aspects my visit More

by MGELSON Verified Customer Verified Customer

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They are professional, keep you notified, and make the process easy. I appreciate how reliable they were process easy. I appreciate how reliable they were More

by LVPOTTER Verified Customer Verified Customer

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5-Star Experience with Executive Chevrolet in Wallingford! After an exhaustive search across platforms like CarGurus, CarFax, KBB, AutoTrader, and CarMax, we finally found the 2022 Nissan Path Wallingford! After an exhaustive search across platforms like CarGurus, CarFax, KBB, AutoTrader, and CarMax, we finally found the 2022 Nissan Pathfinder SL Premium we wanted on Cars.com with Executive Chevrolet in Wallingford. This wasn’t our first dealership stop, but it was, by far, the best experience we had. Executive Chevrolet was refreshingly straightforward from the start. After dealing with several dealerships that advertised low prices only to tack on hidden fees or financing conditions, it was a relief to find one that was transparent and genuine. Sarah Elliot, the BDC Manager, followed up quickly, and she introduced us to Carlos Santiago, who was a breath of fresh air. Carlos provided a clear, out-the-door price—no gimmicks, no surprises. Despite an injured hip flexor, he even personally checked out details on the car for us, confirming that it was in top shape. Carlos truly went above and beyond. He’s a people’s person—open, engaging, and a natural conversationalist who made what could have been a long, tedious process fly by. He was friendly, never tried to upsell or pressure us, and when he didn’t know the answer to something, he admitted it and immediately found the information we needed. He provided us with complete service records and took care of all the small details, from checking the headrests to fresh batteries for the key fobs, a gas fill-up, a final detail cleaning, and scheduling a free first service. He even ordered a new license plate bracket when he noticed the previous one was missing. Small touches like these truly set this dealership apart! Carlos’s integrity, dedication, and humility stood out throughout the entire process, and as a military and police veteran, he’s a true hero for his service to our country. Carlos also showed deep respect for our family’s religious observances, including my wife’s practice of not shaking hands with men, which we greatly appreciated. Special thanks to Cerra Terrill-Rodriguez, the sales manager, who stopped by to introduce herself warmly but gave us plenty of space. And when my wife mentioned her phobia of animals, they kindly put the office dog, Daisy, in another room to make her feel more at ease. The professionalism continued with Mary Gallagher, the business manager, who worked expeditiously and efficiently through the paperwork, explaining warranty options clearly and without any high-pressure tactics. We even encountered a last-minute issue with the title, as the dealership hadn’t yet received it from the leasing company, but they provided us with dealer plates so we could take the car home that day—no waiting weeks, as we experienced at other dealerships. Management even stayed over an hour past closing to let us complete everything without feeling rushed. They truly went out of their way! Executive Chevrolet may not be the largest or fanciest dealership, but they’ve mastered what matters: honesty, transparency, and exceptional customer service in a pressure-free environment. We’re thrilled with our Pathfinder and grateful to Carlos, Sarah, Cerra, and Mary for treating us like valued customers every step of the way. If you’re tired of the usual dealership games, I highly recommend Executive Chevrolet in Wallingford for a genuinely enjoyable car-buying experience! More

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