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Cerra Terrill-Rodriguez
Refer Me
59 Reviews
Dealership Experience
3 yrs, 1 mo
Industry Experience
4 yrs
Languages Spoken
English
59 Reviews
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59 Reviews of Cerra Terrill-Rodriguez
March 06, 2025
My wife & I were welcomed in to your dealership as soon as we walked through the doors.. Roz was more than accommodating making us feel very comfortable … over all it was great experience… this is why we p as we walked through the doors.. Roz was more than accommodating making us feel very comfortable … over all it was great experience… this is why we purchased the vehicle… thank you for your attention to the details…. More
by PALLEGRA2244
Verified CustomerOther Employees Tagged: Mary Gallagher, Roz Toney
February 21, 2025
The staff was great to work with. Everyone was very friendly and helpful for us. Everyone was very friendly and helpful for us. More
by MFEEGEL
Other Employees Tagged: Mary Gallagher , Kellen
February 15, 2025
Carlos made my son’s first car buying experience amazing! He wasn’t pushy and made us feel like family. He wasn’t pushy and made us feel like family. More
by SMIANNOTI
Other Employees Tagged: Carlos Santiago, Mary Gallagher
February 08, 2025
I wish we had read the negative reviews about Kristin before working with her because they were accurate. Over the years, I’ve purchased many vehicles from various dealerships, but this was by far the wo before working with her because they were accurate. Over the years, I’ve purchased many vehicles from various dealerships, but this was by far the worst customer service experience I’ve ever encountered. Kristin lacks effective communication skills and became defensive when questioned about inconsistencies. Instead of addressing concerns, she would walk away and retreat to her manager’s office. Unfortunately, her manager Cerra Terrill-Rodriguez, didn’t seem to address her behavior either, which was disappointing. If it weren’t for Mary Gallagher stepping in and fixing Kristin’s mistakes, we wouldn’t have gone through with the purchase. Kristin appeared uninterested in selling us the vehicle and, at times, even seemed upset with us for asking questions or making the purchase. Her unprofessional attitude and lack of preparedness were shocking. On the day of purchase, we spent 3.5 hours at the dealership, only to learn that the brand-new 2025 truck wasn’t ready for us. Kristin claimed the vehicle was locked up for the night because she didn’t know we were buying it, despite her constant text messages leading up to the sale. This experience was frustrating and unacceptable. Kristin’s approach to customer service is in desperate need of improvement. I would not recommend working with her to anyone. More
by FOX
Other Employees Tagged: Mary Gallagher, Daisy Chevy, Roz Toney , Kristin Hottin
February 06, 2025
Everything went very well with all dealer stuff, and I did not have any problem, looking forward to do more business with the Chevrolet Wallingford did not have any problem, looking forward to do more business with the Chevrolet Wallingford More
by ANDRELEITECT
Other Employees Tagged: Jim Zimmerman, Carlos Santiago, Mary Gallagher, Sam El-Zoul, Roz Toney , Kristin Hottin
February 02, 2025
Walked in and was on the defensive as another dealership did the stereotypical car dealership thing. This was not like that. They had the car, we spoke about it, test drove, and came to terms. Easy seamle did the stereotypical car dealership thing. This was not like that. They had the car, we spoke about it, test drove, and came to terms. Easy seamless process. Keep up the good work Kristin!! More
by GLEN_ROCHE
Other Employees Tagged: Mary Gallagher, Daisy Chevy , Kristin Hottin
January 21, 2025
We are repeat customers and had a fantastic experience last time, but not this time. Our salesperson Kristin was difficult to work with and it was a struggle to get straight answers about the cost and ter last time, but not this time. Our salesperson Kristin was difficult to work with and it was a struggle to get straight answers about the cost and terms of the deal. We chose her because of the number of good reviews, but we won’t deal with her again if we ever go back to Executive again. Things improved once the managers got involved, but there were mistakes in the paperwork and we had to re-sign the paperwork 4 times. Mary tried her best and was very nice, but it seems like there are some issues going on behind the scenes. Overall, we would have to seriously consider whether or not we would go back to this dealer. The car is nice, but getting the deal completed was a real challenge. More
by WWARWICKAPT
Other Employees Tagged: Shaun Woodward, Obed Santiago, Mary Gallagher, Sam El-Zoul , Kristin Hottin
January 18, 2025
Everyone was kind and knowledgeable. They made the process amazing. We will do business with them again. They made us feel like family They made the process amazing. We will do business with them again. They made us feel like family More
by Stins
Other Employees Tagged: Kevin Galante, Mark Valerio, Carlos Santiago, Mary Gallagher, Roz Toney
January 03, 2025
A nice relax feeling dealership! A comfortable and easy way to buy a car! Thank you A comfortable and easy way to buy a car! Thank you More
by LISA@NHFITCH
Other Employees Tagged: Carlos Santiago, Mary Gallagher, Sam El-Zoul, Daisy Chevy, Roz Toney
January 03, 2025
Every new car should have mats considering I’m a loyal customer bought 4 cars from there, I almost wanna give it back just because of that so not happy customer bought 4 cars from there, I almost wanna give it back just because of that so not happy More
by DEEPUTNAM123
Other Employees Tagged: Shaun Woodward, Carlos Santiago, Mary Gallagher, Sarah Elliott, Daisy Chevy
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