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Cedric Mayberry

Overview Reviews (20) Inventory (505)

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Cedric Mayberry

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Cedric Mayberry

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.6

20 Reviews

Overview Reviews (20) Inventory (505)

4.6

20 Reviews

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20 Reviews of Cedric Mayberry

May 14, 2025

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Service department acted in very deceiving manner. an oil change turned into a $1000 service. an oil change turned into a $1000 service. More

by willrock0

Verified Customer

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Recommend Dealer

Other Employees Tagged: Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We understand your concerns about the unexpected costs following your oil change at Robert Brogden's Olathe Buick GMC. We strive to provide transparent service and appreciate your input. If you'd like to discuss this further, please reach out to us directly. Your satisfaction is important to us, and we are here to help. Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

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The whole Service team did a phenomenal job. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. More

by JimmyAcura

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, Jimmy! We're thrilled to hear that our service team, especially Dave, provided you with exceptional care at Robert Brogden's Olathe Buick GMC. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

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Cedric was very polite and informative on the phone and was very timely in communication. was very timely in communication. More

by clements99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 15, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're glad to hear that Cedric provided you with polite and informative service over the phone. At Robert Brogden's Olathe Buick GMC, we strive for timely communication and great customer experiences. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

May 13, 2025

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I am disappointed that I scheduled my car in for an appointment for early morning but didn't get my car back until the end of the day. This has happened both times I have had my car in the shop for se appointment for early morning but didn't get my car back until the end of the day. This has happened both times I have had my car in the shop for service. What is the point of having an appointment? I just wish I had known this would be the case so I could have planned accordingly, but no one communicated how long the work might take or why they keep your car all day no matter what your car is in the shop for. That's very frustrating when you don't have any other form of transportation and you work full time. More

by fish_7734

Verified Customer

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Recommend Dealer

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May 13, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the timing of your service appointments at Robert Brogden's Olathe Buick GMC. We strive to provide clear communication about expected service times, and it's concerning to hear that you felt this was lacking. Your feedback is valuable, and if you have further comments or would like to discuss this matter, please feel free to reach out. We appreciate your patience and hope to have the opportunity to serve you better in the future. Sincerely, The Robert Brogden Buick GMC Team

May 09, 2025

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Great job by service team and appreciate all the work done. We will be back for all service items. done. We will be back for all service items. More

by wemufan

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 10, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service team at Robert Brogden's Olathe Buick GMC. We appreciate your trust in us and look forward to assisting you with all your service needs in the future. Come see us again! Sincerely, The Robert Brogden Buick GMC Team

May 04, 2025

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The service was excellent and easy to schedule. Waited at the dealership which was comfortable as well. Cedric was extremely helpful. Waited at the dealership which was comfortable as well. Cedric was extremely helpful. More

by TCHADWICK7866

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 04, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that your service experience at Robert Brogden's Olathe Buick GMC was excellent and easy to schedule. It's wonderful to know that you found our dealership comfortable and that Cedric was able to assist you effectively. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team

May 04, 2025

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Jim was absolutely amazing and took care of me from the moment I walked in. moment I walked in. More

by KOBUBO33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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May 04, 2025 -

Robert Brogden Buick GMC responded

Thank you, for your wonderful review! We’re thrilled to hear that Jim provided you with exceptional service at Robert Brogden's Olathe Buick GMC. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 30, 2025

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Amazing and great customer service! I will definitely be back for my next routine visit. I will definitely be back for my next routine visit. More

by 24KYLIEFOX

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had an amazing experience with our customer service at Robert Brogden's Olathe Buick GMC. We look forward to seeing you for your next routine visit! Sincerely, The Robert Brogden Buick GMC Team

April 27, 2025

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Employee Rating

Pretty Good job - would have thought spending $2700+ on a 30K service check that at least you would either vacuum or wash the car, kinda surprised as I get that service at most the other dealerships where I 30K service check that at least you would either vacuum or wash the car, kinda surprised as I get that service at most the other dealerships where I do my maintenance for my car and or my wife’s. More

by joetaber

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 28, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback, Joe. We appreciate you taking the time to share your experience at Robert Brogden's Olathe Buick GMC. It's great to hear you found our service satisfactory. We want all our customers to feel valued, and we understand the expectation for added amenities like cleaning. Your comments help us improve, and we encourage you to share any additional thoughts directly with us. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

April 25, 2025

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They tried to upsale me on service. I knew what I wanted done, so I told him that. Upsale still occurred. I knew what I wanted done, so I told him that. Upsale still occurred. More

by Kirganjohnc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Matt Hoover, Lacey Pfannenstiel , Tricia Hecker, Todd Kelly

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Apr 26, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback. At Robert Brogden's Olathe Buick GMC, our team shares all available service options to keep you informed about your vehicle's needs. Please feel free to reach out to us directly so we can further discuss your experience and ensure we meet your expectations in the future. Sincerely, The Robert Brogden Buick GMC Team

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