Cassandra Numnum

Everyone at Stivers did an awesome job. I’ll be back for my next purchase I’ll be back for my next purchase More

by PKYLE Verified Customer Verified Customer

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Quick and easy considering the amount of work done. Cassandra was with me every step of the way. Cassandra was with me every step of the way. More

by BUILDERMIKE2015 Verified Customer Verified Customer

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I love the option of scheduling the appointment and having the service team come pick up your vehicle. having the service team come pick up your vehicle. More

by LBRIDGES2 Verified Customer Verified Customer

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Cassandra was very nice and helpful this whole process. Thank you so much for being informative! Thank you so much for being informative! More

by Yasmine (Ford Fusion) Verified Customer Verified Customer

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Amazing service, they will always get my business, no matter what! Thanks Tristan and Rob! matter what! Thanks Tristan and Rob! More

by bcameron0 Verified Customer Verified Customer

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She was great and very good very Nice in professiona enjoy talking with her and the service was very good I enjoy talking with her and the service was very good I More

by JERRYS10 Verified Customer Verified Customer

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After having the generator replaced on my hybrid F-150 at Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly needed updates for every single module and that this would resolve the problem. That explanation is illogical. Software updates don’t just vanish. This points to a hardware or electrical issue, likely tied to the installation of the new generator. Despite explaining this for two days, I was still hit with an $800 bill to “update” modules that were fully up-to-date before the generator was replaced. Even the technician admitted he had never seen every module require updates at once. The only justification I received was, “Ford pushes out updates all the time, so get used to it.” Yes, Ford sends updates—but not to every module simultaneously. That’s common sense. The refusal to acknowledge fault and the reliance on weak excuses reflects poorly on Ford Stivers. After just three days and two short drives, every warning light is back on—and I’m back at the shop again. It’s no wonder there are never any loaner vehicles available: they can’t keep cars out of the service bay. This experience has shown me that Ford Stivers lacks both accountability and genuine customer care. More

by LANDIN.HENDERSON Verified Customer Verified Customer

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by BELLEWTO Verified Customer Verified Customer

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Ken was our sales person, not sure who Danielle is, Ken remembered me and so many things I told him on the phone before we came in the showroom. Cassandra, our service advisor, was awesome, called each mo remembered me and so many things I told him on the phone before we came in the showroom. Cassandra, our service advisor, was awesome, called each morning with an update, advised and connected us with the person who could help us. I would recommend her to anyone who is getting servic More

by DUANEBAKER1 Verified Customer Verified Customer

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She was great to work with and really great to communicate with! 5 stars from me communicate with! 5 stars from me More

by DANCCRACKEN92 Verified Customer Verified Customer

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