Casey Van Dorn
Casey Van Dorn at Luther St. Cloud Honda
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Casey Van Dorn

Service Writer

Luther St. Cloud Honda

1500 Highway 23 West
St. Cloud, MN 56387

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4.7
1,236 Reviews
4.7

1,236 Reviews

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1236 Reviews of Casey Van Dorn

November 21, 2023

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Employee Rating

I brought my 2017 ridgeline in for a new battery and wheel alignment.I spent $366.90 for that service. There was a recall on the rear camera harness and the dealership was going to replace the harness.I More

by trhodges67
Workmanship
Service Communication
Recommend Dealer
No

November 19, 2023

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The service personnel are friendly and helpful and really care. I trust him completely. That’s all that needs to be said More

by JimK
Service Price Transparency
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Recommend Dealer
Yes
Nov 20, 2023

Luther St. Cloud Honda responded

Thank you for sharing about your recent visit. We're happy that you had a 5 star experience. We look forward to seeing you again!

November 11, 2023

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Sent my car in to have timing checked and for a starting problem when warm, $300 later I know about 2 oil leaks, they didn't check timing, or run it around to see about the starting problem. The low coolan More

by keltichammer68
Service Price Transparency
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Recommend Dealer
Yes
Nov 13, 2023

Luther St. Cloud Honda responded

Thank you for your feedback. Your business is important to us. We appreciate your business.

November 09, 2023

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Employee Rating

I have always brought my Honda Odyssey to Luther for service. They have always been friendly and and accommodating. That way all of my vehicle history is with the dealership. More

by ken.fnbank
Service Price Transparency
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Recommend Dealer
Yes
Nov 10, 2023

Luther St. Cloud Honda responded

Ken thank you for your loyalty to our Dealership. Your business is important to us. We look forward to working with you in the future!

November 07, 2023

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The service department was great had a loaner vehicle ready when I dropped my car off for the service and met the estimated repair time perfectly. Stacy has been extremely helpful with any questions or c More

by dianedaytona
Service Price Transparency
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Recommend Dealer
Yes
Nov 08, 2023

Luther St. Cloud Honda responded

Thank you for sharing about your recent visit. It's so nice to know that Stacey has always been helpful with your concerns about your vehicle. We appreciate your business.

November 06, 2023

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Employee Rating

Easy to work with! Quick and timely appointment. Estimated length of appointment was accurate and communication was wonderful. More

by Vkreichert
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stacey Dingmann

Nov 08, 2023

Luther St. Cloud Honda responded

It's great to know that our Service Team got you back on the road when promised. Your business is important to us. We look forward to seeing you again!

November 04, 2023

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Employee Rating

Next day appt when I called. All questions answered, friendly and total appt was a good experience and I feel my car is ready for the winter! More

by Conni
Recommend Dealer
Yes

Other Employees Tagged: Casey Van Dorn

Nov 08, 2023

Luther St. Cloud Honda responded

Glad to hear that our Service Team was friendly and made sure that your questions were answered. Thank you for your business!

November 02, 2023

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Employee Rating

The good thing is that the people there are always friendly and warm welcoming. The best thing is they take the good care of you even if they are in a very busy situation . More

by stonegreen79
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 03, 2023

Luther St. Cloud Honda responded

Glad to hear that our Team is always friendly and welcoming. We appreciate your business!

November 01, 2023

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Employee Rating

Everyone does a great job at completing the service work quickly and expertly. I am always confident that the work they perform is done well. More

by bcochran59
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dane Fransen, Stacey Dingmann

Nov 01, 2023

Luther St. Cloud Honda responded

It's great to hear that our Service Team has earned your business. Customer satisfaction is vey important to us. Thank you for choosing Luther St. Cloud Honda!

October 30, 2023

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Employee Rating

I had an issue with a service that was done previously. Both Casey and Keith stepped up and made up for the prior visit. I truly appreciate their service and skill. No one is perfect and they took they too More

by brekvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Schmeling

Nov 01, 2023

Luther St. Cloud Honda responded

We're happy that Casey and Keith provided you with a 5 star experience! Your business is important to us. We look forward to working with you again!

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