Casey Van Dorn | Page 124

I needed an oil change and was coming to Luther to buy fluids for my Honda CRV. Even though it was Saturday and they were booked up they listened to my concerns and got me in and got my oil change done fo fluids for my Honda CRV. Even though it was Saturday and they were booked up they listened to my concerns and got me in and got my oil change done for me and recommended other service that was due soon but did not press. I found Casey and the girls at the desk (and a couple sales reps I visited with while waiting) to be the best customer experience I have had at any dealership I have ever visited. More

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Brought CR-V in for routine service (oil, filters, tire rotate). Fast service done while I waited. Scheduled appointment was on time, friendly service and complete explanation of service options available. rotate). Fast service done while I waited. Scheduled appointment was on time, friendly service and complete explanation of service options available. More

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We were very pleased with the prompt and courteous service we received. We enjoyed the coffee and cookies while we waited and we felt everyone was very friendly. Casey was very accommodating. service we received. We enjoyed the coffee and cookies while we waited and we felt everyone was very friendly. Casey was very accommodating. More

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I love that they are so willing to work with you. The friendliness is amazing I feel that makes great customer service. I would not go to any other dealer ship. friendliness is amazing I feel that makes great customer service. I would not go to any other dealer ship. More

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First service/maintenance appointment for my new Honda Pilot yesterday (8/12/13) - I walked in the door and was greeted by Casey before I even got to the service counter. Casey took me back out to my veh Pilot yesterday (8/12/13) - I walked in the door and was greeted by Casey before I even got to the service counter. Casey took me back out to my vehicle for a quick walk-around and asked how it was driving and whether I had experienced any problems. We discussed what routine maintenance services were appropriate - no snake oil salesman here, I was sold only what I needed - and I was off to the waiting room. Less than an hour passed and Casey appeared with not only the bill but the service technician's inspection report, both of which he reviewed with me. After paying the bill, he walked me out to my vehicle, answered a few final questions and I was off. Thorough, efficient and freindly. Nice to drive away confidently - I drove 45 miles for a simple service and afterwards I have to say I'd drive 100 miles for such great service. More

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Thank you for the Happy Birthday e mail. It reminded me to get my truck in for an oil change. A nail was found in a tire while there, & was able to be repaired on the spot. Knowing I have 2 long distance d to get my truck in for an oil change. A nail was found in a tire while there, & was able to be repaired on the spot. Knowing I have 2 long distance drives this coming week, I am so greatfull for the sharp eyes working at Luther Honda of St. Cloud. More

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Since we travel from Alexandria for our service, we arrived early. We really appreciated that our vehicle was taken in early and we did not have to wait. arrived early. We really appreciated that our vehicle was taken in early and we did not have to wait. More

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I have experienced a real improvement in the service I have received when I have brought in my 2005 Odyssey for service. For a while I was quite disappointed in the service and even stopped bringing in m have received when I have brought in my 2005 Odyssey for service. For a while I was quite disappointed in the service and even stopped bringing in my Honda for service. But now, with the definite improvement, I am back! Thanks for the great effort! Bill of St. Cloud More

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