Casey Brucato

This was a positive experience from start to finish. As a single woman purchasing a car it can be intimating. However, I was treated with respect and professionalism. I have owned Cadillacs for 10 years As a single woman purchasing a car it can be intimating. However, I was treated with respect and professionalism. I have owned Cadillacs for 10 years and have never been treated as an equal or that I was educated or knowledgeable. I appreciated my salesperson Casey who went out his way to accommodate me even after being in a car accident himself! I want to recommend this dealership to any female considering purchasing a car. Thank you to everyone who assisted me in purchasing my RX. Thank you all again. You are true professionals. More

by msbpoffenberger Verified Customer Verified Customer

Report | Print

We were so happy to have found Casey at Lexus of Sarasota! We were sleuthing around to find the exact car and color combo we wanted and contacted Casey at Sarasota Lexus after speaking with Lexus C Sarasota! We were sleuthing around to find the exact car and color combo we wanted and contacted Casey at Sarasota Lexus after speaking with Lexus Corp in Texas. He went above and beyond, along with his inventory manager, to acquire the car from a New Jersey dealership for us. It was a good experience and we got the exact car we wanted! We are thrilled!! More

by gabriella0426 Verified Customer Verified Customer

Report | Print

Poor communication throughout the entire process. Initially talked with Mark about seeing the car, and when I arrived was handed off to Casey. Casey was about the only highlight in the process. Spec Initially talked with Mark about seeing the car, and when I arrived was handed off to Casey. Casey was about the only highlight in the process. Spec sheet had incorrect mileage and listed the vehicle as CPO. During the signing, we find out the car is not CPO. The finance team utilizes the sales team as an intermediary for negotiations, making the process as arduous as possible. Talk to a financial manager, get an extended warranty included, as they admit the lack of CPO is their mistake. Fine, satisfied with the price and with the compensatory extended warranty offer. They ask if we have financing, we say yes, and that we prefer to go through our bank, sales team, and finance team up front, stating, "let us pull some numbers, we guarantee we can beat the bank's rate". Go to the last finance person, Mike. Starts adding additional dealer "coverages" and add-ons without asking for approval, shows total price (which is higher than what was negotiated with the previous finance person). After having to tell him to remove all non-previously agreed to additions repeatedly, I ask how much better a rate they can offer than my bank. Mike states the negotiated price is contingent on the loan being through them. I tell him that was not part of the agreement, and he states that he has the final say. With the rate being the same as our bank offered, I begrudgingly agree to the rate. To add final insult to injury, the dealership charged the tax for the extended warranty they offered to include due to their error. We get in the car to leave, the experience taking over 5 hours from arriving to closing, and come to find out the car is missing the owner's manual. Again, the only positive in the whole experience was Casey, who offered to replace the missing book. OTD price being over $60k with a luxury brand, the entire experience was way off the mark, would only shop here again under dire circumstances, and frankly would pay a higher APR not to deal with the finance department again. More

by John Smith Verified Customer Verified Customer

Report | Print

They have their cars prices at a decent price however the amount of fee they charge really makes it no point at all! Their "Doc Fee" was more than the taxes on the car. I love Lexus but I'm not sure about th amount of fee they charge really makes it no point at all! Their "Doc Fee" was more than the taxes on the car. I love Lexus but I'm not sure about this dealership. They will make contact fast; however, it's all downhill from there. Devyn a so called manger tried to come in and close a deal for Casey on two different cars and was no help at all! In one of his messages he stated that we changed to this NX because I wanted to stay under a certain number. To start I never stated I wanted to stay under a specific number (a good sales man always listens) I just stated what I wanted to pay for that specific vehicle. Even though he says we... We in fact didn't do anything I simply picked another car on my own after he tried to offer me a base NX. The car is a graduation gift that I was going to already have to have the car shipped, and he could only offer 100 dollars off on a CASH DEAL stating he didn't have money to take off. Not let me see what I can do or talk to his SR manger just 100 dollars. Yea it's a pass for me. More

Report | Print

The sales team is absolutely wonderful. Casey Brucato is a patient, friendly and knowledgeable sales associate. Casey's supervisor / sales leader Jason was very helpful and supportive in th Casey Brucato is a patient, friendly and knowledgeable sales associate. Casey's supervisor / sales leader Jason was very helpful and supportive in the process. Overall my experience working with their team was 10 out of 10. More

Report | Print

I live in Naples Florida about 100 miles south of Lexus of Sarasota. I drove for 1 1/2 hours past two other Lexus dealers to buy from them. Why? Mainly because of Casey Brucato in their sales department. T of Sarasota. I drove for 1 1/2 hours past two other Lexus dealers to buy from them. Why? Mainly because of Casey Brucato in their sales department. There were certain things that we were looking for in our new Lexus. The right colors, the convenience and technology packages and AWD. Casey and his manager found the exact car that we were looking for, in North Carolina no less, and had it shipped to Sarasota so we could buy it! Casey went out of his way to answer all of my questions and to arrange our financing. Shout out also to Kenny Clark in the finance department for his help. Kenny not only got us a competitive loan, he put together a warrantee package that fit our needs. All in all it was a great buying experience and we love our new Lexus RX 350! More

by PHIL84 Verified Customer Verified Customer

Report | Print

🌟 5-Star Review for Casey at Sarasota Lexus I had a fantastic experience working with Casey at Sarasota Lexus! From the moment I walked in, he was friendly, knowledgeable, and genuinely interested in h fantastic experience working with Casey at Sarasota Lexus! From the moment I walked in, he was friendly, knowledgeable, and genuinely interested in helping me find the right vehicle. He made the entire buying process smooth, low-pressure, and even enjoyable. Casey went above and beyond to answer all my questions and made sure I was comfortable with every step. If you're shopping for a car, I highly recommend asking for Casey — he's truly a standout professional! ⭐ 1-Star Review for Sarasota Lexus Service Department Unfortunately, my experience with the Sarasota Lexus service department was disappointing. I brought my vehicle in for dent repair, and I was told the work had been completed — but when I inspected the car, nothing had been touched. The dent was still there, exactly as it was when I dropped it off. No explanation, no apology, just a false statement that the job was done. It’s extremely frustrating to be misled and waste time, especially when I expected the same level of professionalism I experienced from the sales team. I hope management addresses this issue so others don’t face the same problem. More

by btyler1971 Verified Customer Verified Customer

Report | Print