Carrie Howard
Carrie Howard at Salerno Duane Ford
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Carrie Howard

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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5.0
61 Reviews
5.0

61 Reviews

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61 Reviews of Carrie Howard

January 18, 2025

Dealership Rating
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Heather and Samantha were fantastic in their manner and their service and also were very knowledgeable! Great job! Thank you ! More

by SGBIRCH
Service Price Transparency
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Recommend Dealer
Yes

November 25, 2024

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Heather and Carrie in the service dept are great! They are responsive, attentive, and goes to bat for the customer time and again. More

by Mikea
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

November 15, 2024

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Carrie at Salerno Duane was the most helpful service person! She provided pricing, arranged service appointment, coordinated transport and submitted rebate paperwork for me. Such a friendly and helpful More

by pattyorlando
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Recommend Dealer
Yes

November 04, 2024

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Easy, understanding staff to work with. Carrie keeps in constant contact and is honest about repair outlooks and timetables. She recommends additional service and concerns without it being More

by dsarge390
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Recommend Dealer
Yes

October 24, 2024

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Appreciate the attention to the clients needs and courteous service and home delivery of vehicle More

by luludiso
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Recommend Dealer
Yes
Oct 28, 2024

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review. We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

October 04, 2024

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The service team is very helpful in describing what work is being done and at what cost. More

by jenandgene
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Recommend Dealer
Yes
Oct 07, 2024

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

October 01, 2024

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Good communication, prompt scheduling availability and thorough service appointment. Would definitely recommend Solerno Duane for any service needs. More

by DTHOMAS34
Service Price Transparency
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Recommend Dealer
Yes
Oct 02, 2024

Salerno Duane Ford responded

Thank you for taking the time to share your feedback and for leaving a 5-star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

September 21, 2024

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Service center is always helpful, very efficient and prompt with communication. The hours of operation are convenient and the options they offer are terrific. More

by geckert20
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Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein

Sep 23, 2024

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

September 10, 2024

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Fast service they will also give updates regarding my suv service needed and flexibility providing a loaner car I recommend to anyone. More

by quezada2204
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Recommend Dealer
Yes
Sep 23, 2024

Salerno Duane Ford responded

Thank you for your recommendation and taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

August 19, 2024

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I brought my husband's truck in for his routine service. While the truck was there, Salerno Duane took care of a windshield wiper recall. Happy hubby, happy wife, happy life. Everyone is always incredibly More

by fishstriper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Caliguari

Aug 19, 2024

Salerno Duane Ford responded

Thank you for taking the time to leave us your feedback and a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

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