Carrie Howard
Carrie Howard at Salerno Duane Ford

Carrie Howard | Page 2

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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5.0
99 Reviews
5.0

99 Reviews

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99 Reviews of Carrie Howard

March 06, 2026

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Amazing customer service. Carrie was friendly and helpful. Easy overnight drop off and was ready well before I requested it to be completed. Will absolutely be back for my nex More

by DANIELLAVERHOEST
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Recommend Dealer
Yes
Mar 15, 2026

Salerno Duane Ford responded

Thank you for sharing your experience! We’re thrilled to hear Carrie provided friendly and helpful service, and that the overnight drop-off was convenient for you. It’s great that your vehicle was ready ahead of schedule—we love making things easy for our customers. We look forward to helping you again for your next service!

March 04, 2026

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Very good customer service department. Professional all the way! Differently coming back! Answered all of my questions. More

by anthony15
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Recommend Dealer
Yes
Mar 15, 2026

Salerno Duane Ford responded

Thank you for sharing your experience! We're glad our customer service team was professional and able to answer all your questions. It's great to hear you'll be returning—your support means a lot to us, and we look forward to assisting you again!

March 04, 2026

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I have own many vehicles over the past 30 years. But I never had a service completed within a hour or less. I'm totally happy with with you guys. This is my second vehicle with you and now you will More

by spdesignpm
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Recommend Dealer
Yes
Mar 15, 2026

Salerno Duane Ford responded

Thank you for your incredible feedback! We’re thrilled to hear that our team was able to complete your service so quickly and efficiently. It means a lot that you’ve trusted us with a second vehicle—and even more that we’ll now be your go-to for all future vehicles. We truly appreciate your loyalty and look forward to keeping you happy for many years to come!

February 26, 2026

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Very accommodating and quick service. Appreciated Carrie’s guidance too as a fellow Bronco owner. More

by Lee
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Recommend Dealer
Yes
Feb 27, 2026

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review Lee! We’re glad Carrie could provide helpful guidance and that our team made the service quick and accommodating. We appreciate you trusting us with your Bronco!

February 17, 2026

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Carrie is great. I don't love the automated system that answers phone calls. My truck in general has been fantastic. 135k miles and had my first real "problem" jus More

by jeff@drosts.net
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Recommend Dealer
Yes
Feb 27, 2026

Salerno Duane Ford responded

Thank you for your feedback! We’re glad to hear Carrie has been helpful and that your truck has been performing so well over the years. We appreciate your honesty about our phone system and will take it into consideration as we continue improving. We hope your recent repair got you back on the road smoothly!

February 11, 2026

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The dealership is very professional and is very considerate of their customers and always make sure the vehicle is fixed so you are not coming back for the same problem over and over again. More

by jerryfyi
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Recommend Dealer
Yes
Feb 17, 2026

Salerno Duane Ford responded

We’re glad to hear you’ve had such a reliable experience with us! It’s important to us to provide thorough service and make sure your vehicle is taken care of the first time. We appreciate your trust and feedback!

January 29, 2026

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Can't say enough positive things about Carrie and the rest of the team in the service department, got me in and out the same day, gave me a ride to the train and addressed all the issues with my car. Tha More

by mgtarry
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Recommend Dealer
Yes
Feb 17, 2026

Salerno Duane Ford responded

We’re so glad Carrie and the team could take care of everything for you in one visit! It’s great to hear they made the process easy, handled all your car’s needs, and even helped with transportation. We truly appreciate your kind words and your trust in us!

January 01, 2026

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Carrie and team provided great customer service for our Bronco! Great communication and kindness too! Thank you! More

by bdavis160
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Recommend Dealer
Yes
Feb 17, 2026

Salerno Duane Ford responded

Thank you for the wonderful feedback! We’re so glad Carrie and the team took great care of you and your Bronco, keeping you informed every step of the way. We truly appreciate your kind words and your trust in us!

December 31, 2025

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As usual, honest and friendly service from this dealer. This time, at the Ford dealership. But also use Salerno Duane to service my Ram 1500 and Jeep Wrangler as well. I couldn't ask for anything more. More

by willprip
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Recommend Dealer
Yes
Feb 17, 2026

Salerno Duane Ford responded

Thank you for your continued loyalty! We’re grateful for the opportunity to care for all of your vehicles and are glad our team consistently provides an experience you can rely on. Your support means a great deal to us, and we look forward to serving you for many years to come.

December 22, 2025

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The service was great and my recall was done within the hour. Had other services done at Salerno in the past and done quickly More

by DNARDINO
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Recommend Dealer
Yes
Feb 17, 2026

Salerno Duane Ford responded

Thank you for the kind feedback! We’re happy we could take care of your recall quickly and get you back on the road without a long wait. It means a lot that you’ve chosen us for service in the past and have continued to have positive experiences. We truly appreciate your support and look forward to assisting you again in the future!

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