Carrie Brown | Page 7

I've interacted with MINI of STL's service department for five years while owning a car I inherited from my mom who serviced her car there for a decade before me. MINI of STL's operational philosophy is s five years while owning a car I inherited from my mom who serviced her car there for a decade before me. MINI of STL's operational philosophy is steeped in transparency, service, and kindness. Everyone I've ever interacted w/ there is uniformly committed to providing the clearest, most transparent information re: service priorities re: my car, e.g., what I need to address first, and what I can wait to address later. I don't know how other car dealerships operate. Before owning my MINI, I serviced my Hondas at local garages. However, I have walked into massive regional dealerships that sell multiple makes and models. MINI of STL is a world apart from those impersonal, sales-driven superstores. At MINI, everything is calm, relaxed, and tailored toward customer satisfaction. MINI drivers exhibit high degrees of loyalty bc MINI caters to driver satisfaction in the cars they build all the way down to the dealerships that sell and service those cars! More

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They are always so kind and respectful when I bring in my car. I always know I’m in good hands at the dealership. car. I always know I’m in good hands at the dealership. More

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The Mini Service is great. They go above @ beyond helping you. They keep you informed during the whole process so you know exactly what is going on & what to expect. Great cust They go above @ beyond helping you. They keep you informed during the whole process so you know exactly what is going on & what to expect. Great customer service! More

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I was on a road trip and suddenly needed service. MINI of St Louis expeditiously fixed my car, and were extraordinarily good at coordinating the whole thing to accommodate my complex road trip requir MINI of St Louis expeditiously fixed my car, and were extraordinarily good at coordinating the whole thing to accommodate my complex road trip requirements. I have logged over a million miles and never had a better repair experience! More

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Best group of people to take care of my mini coop. Fair, fun & fantastic & very helpful. It’s weird but I enjoy taking my car in for service! Fair, fun & fantastic & very helpful. It’s weird but I enjoy taking my car in for service! More

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My Mini-Fam, reliable, dependable & a pleasure to work with! Highly recommend, recommend, recommend, recommend! with! Highly recommend, recommend, recommend, recommend! More

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We’ve been using MINI of St Louis since 2009! They are top notch! Many times we’ve needed a loaner car, which is so helpful. Bill H. in sales has been great to deal with, along with Carrie B. In They are top notch! Many times we’ve needed a loaner car, which is so helpful. Bill H. in sales has been great to deal with, along with Carrie B. In service. They are two very caring individuals! Thank you! More

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I personally love mini of st. Louis for their personal customer customer service to their customers, I have been in the mini family for 5 years now and I really do feel like family Louis for their personal customer customer service to their customers, I have been in the mini family for 5 years now and I really do feel like family there. So if anyone is in doubt of the wonderful service you’ll receive when you go there! Don’t! And No! I am not a paid person for saying this, I am a satisfied one. More

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They are alway super thorough and helpful. They make sure I know and understand everything they are doing when it comes to caring for my MINI. I love the videos that they provide. They have They make sure I know and understand everything they are doing when it comes to caring for my MINI. I love the videos that they provide. They have a nice waiting area and always make sure we are comfortable while waiting on service. More

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Every experience at St. Louis Mini has been unique and wonderful! Top not quality service, along with welcoming approachable staff in every department. Good stuff there St Louis Mini has been unique and wonderful! Top not quality service, along with welcoming approachable staff in every department. Good stuff there St. Louis Mini! Happy Holidays to everyone! More

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