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Carrie Brown
Carrie Brown at MINI of St Louis

Carrie Brown

Service Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
253 Reviews

Dealership Experience

20 yrs, 6 mos

Languages Spoken

English English

4.9

253 Reviews

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253 Reviews of Carrie Brown

December 19, 2025

Dealership Rating
Employee Rating

Wonderful sales team and service department. Friendly, clear, accountable, prompt, A++++ customer care. Highly recommend. More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Wright, Scott Thompson, Steve Pfeiffer, Joe Emerson, Erica Wells

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November 19, 2025

Dealership Rating
Employee Rating

Good customer service but way too expensive. What’s up with &210 fee to find out what’s wrong?! More

by Maureendickmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Harada, Erica Wells

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Dec 09, 2025

MINI of St Louis responded

Thank you for the review! We are thrilled that you had a good experience with our team. Regarding the fee, the $210 fee you mentioned is our standard diagnostic fee. This covers the time and expertise of our factory-trained technicians to properly inspect, test, and diagnose concerns using specialized equipment. This step ensures we can accurately identify the issue and recommend the correct repair before any work is performed. If you have any questions about the diagnostic process or would like to review your visit in more detail, please don’t hesitate to reach out at 314-644-6464, we’re always happy to help.

November 14, 2025

Dealership Rating
Employee Rating

Clean , very efficient and very friendly, enjoyed walking around and checking out everything Mini Of St Louis had to offer. More

by Hockey_63301@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Wright, Scott Thompson, Steve Pfeiffer, Joe Emerson, Erica Wells

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Nov 14, 2025

MINI of St Louis responded

Thanks so much for the great feedback! We're happy to hear you enjoyed your visit and had a chance to explore everything MINI of St. Louis has to offer. We are glad you had a great service visit, and look forward to the next visit!

November 03, 2025

Dealership Rating
Employee Rating

Only dealer within 100 miles. Rude sales staff. They try to charge for services you don’t approve. Watch your bill closely. More

by Noneyabuzzness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric Wright, Scott Thompson, Steve Pfeiffer, Joe Emerson, Erica Wells

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Nov 04, 2025

MINI of St Louis responded

Hi, We are very sorry to hear that you were disappointed with your service appointment. Our staff is normally very friendly. We are curious what it was that you were charged for or almost charged for that you did not approve. Our normal approval process prevents this from happening. We are always striving to improve. Please contact our Service Manager, Scott Thompson, at 314-644-6464 and let him know what it was, so that we can review and prevent this from happening again. Thank you.

September 26, 2025

Dealership Rating
Employee Rating

They are always friendly and welcoming. Always happy to give Maysie the Mini a bath before she comes home. I appreciate how thorough they are. More

by calliecat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells

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Sep 29, 2025

MINI of St Louis responded

Thank you for the 5-star review! We love taking care of Maysie the MINI and making sure she heads home sparkling clean. Our team is always happy to provide friendly, thorough service. We appreciate your trust in us! :)

September 19, 2025

Dealership Rating
Employee Rating

The maintenance service was quick, everyone was courteous and efficient! Thank you all! Nancy Rosman More

by njrosman53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells

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Sep 19, 2025

MINI of St Louis responded

Thank you for your kind words! We’re so glad to hear your service was quick and that our team made the experience smooth and efficient. We truly appreciate you choosing MINI of St. Louis!

September 03, 2025

Dealership Rating
Employee Rating

Everyone was very kind, and extremely helpful when talking through my options. They also loaned me a car which was very nice so I didn’t have to miss work. More

by clernst94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells

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Sep 09, 2025

MINI of St Louis responded

Thank you for sharing your experience! We’re happy our team could walk you through your options and keep you on the road with a loaner. We truly appreciate your trust in us and hope you enjoy every drive in your MINI!

August 21, 2025

Dealership Rating
Employee Rating

Very professional, friendly and pleasant. All the staff present always helpful. Work done in timely manner. Waiting area very comfortable and cosy. More

by Alex.Kiev.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells , Brain technician

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Sep 09, 2025

MINI of St Louis responded

Thank you for your kind words! We’re delighted to know you felt welcomed, well taken care of, and comfortable during your visit. We truly appreciate your support and look forward to seeing you again!

August 21, 2025

Dealership Rating
Employee Rating

Very nice helpful and fast. They do not try to upset and insist on services you do not need More

by melindagerber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells

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Sep 09, 2025

MINI of St Louis responded

Thank you for the 5-star review! We always strive to be honest with all customers.

August 20, 2025

Dealership Rating
Employee Rating

The professional and knowledgeable staff of St Louis Mini, makes for an easy and quick service visit . More

by rtincher58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells

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Sep 09, 2025

MINI of St Louis responded

Thank you for your amazing review! We are thrilled that we provided an easy and quick service visit for you! :)

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