Carrie Brown

Best group of people to take care of my mini coop. Fair, fun & fantastic & very helpful. It’s weird but I enjoy taking my car in for service! Fair, fun & fantastic & very helpful. It’s weird but I enjoy taking my car in for service! More

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My Mini-Fam, reliable, dependable & a pleasure to work with! Highly recommend, recommend, recommend, recommend! with! Highly recommend, recommend, recommend, recommend! More

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We’ve been using MINI of St Louis since 2009! They are top notch! Many times we’ve needed a loaner car, which is so helpful. Bill H. in sales has been great to deal with, along with Carrie B. In They are top notch! Many times we’ve needed a loaner car, which is so helpful. Bill H. in sales has been great to deal with, along with Carrie B. In service. They are two very caring individuals! Thank you! More

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I personally love mini of st. Louis for their personal customer customer service to their customers, I have been in the mini family for 5 years now and I really do feel like family Louis for their personal customer customer service to their customers, I have been in the mini family for 5 years now and I really do feel like family there. So if anyone is in doubt of the wonderful service you’ll receive when you go there! Don’t! And No! I am not a paid person for saying this, I am a satisfied one. More

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They are alway super thorough and helpful. They make sure I know and understand everything they are doing when it comes to caring for my MINI. I love the videos that they provide. They have They make sure I know and understand everything they are doing when it comes to caring for my MINI. I love the videos that they provide. They have a nice waiting area and always make sure we are comfortable while waiting on service. More

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Every experience at St. Louis Mini has been unique and wonderful! Top not quality service, along with welcoming approachable staff in every department. Good stuff there St Louis Mini has been unique and wonderful! Top not quality service, along with welcoming approachable staff in every department. Good stuff there St. Louis Mini! Happy Holidays to everyone! More

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Easy experience to have recall accomplished in least possible inconvenience staff very professional and fully ready to assist me. possible inconvenience staff very professional and fully ready to assist me. More

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I felt taken care of! Service was prompt, communication was great. Best experience at a dealership so far. Service was prompt, communication was great. Best experience at a dealership so far. More

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This dealership is tops in ever way! The staff are happy people who love their work. They go out of their way to take care of my Mini. The lounge is comfortable with a great espresso The staff are happy people who love their work. They go out of their way to take care of my Mini. The lounge is comfortable with a great espresso machine and snacks. It is great fun to look at all the minis on the show room floor. I have had three leased minis and buying my current one. The hardest part is picking the color! These are really great automobiles. Stop in and have some fun! More

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My wife’s and my experience with mini of St. Louis has been very poor. The salesmen did not want her to buy the John copper works model was, the start to poor experience. The first time Louis has been very poor. The salesmen did not want her to buy the John copper works model was, the start to poor experience. The first time she brought it in for an oil change they didn’t want her to get the oil changed. They said it was too soon. She had to say my husband wants it changed. So then it was ok then. Same thing happened the Next visit. Had tires replaced tech cleaned wheel off with brake cleaner didn’t wipe it off it stained the wheel finish. This visit. Wanted oil changed and coolant changed. They refused to change the coolant. Said it was lifetime coolant and Mini does not approve it. We own the car not BMW Mini. I own multiple vehicles with 200k miles and 20 plus years old. The extended service intervals cause Premature failures, causing you to buy a new car. Plus when she calls to make the appointment and brings the car in. They don’t call her to the cashier counter they call my name. I used to work in the service department of many dealerships. The service advisor would go to the waiting area get the person who brought the vehicle in and take them to the cashier and explain the bill to them and make sure they where satisfied with the service they received. The dealerships I worked at where lower end brands. Mini’s are neat cars. They are the one and only Mini dealer in St. Louis and is poor in our opinion. We are stuck with them. it’s not like most other brands where there is other dealers in town. Disappointed with the overall experience More

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