Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Carolina Wetzel
498 Reviews
Languages Spoken
English
Spanish
498 Reviews
Write a Review
498 Reviews of Carolina Wetzel
July 05, 2025
I go to Advantage of Hodgkins strictly because of the service that Carolina provides. Carolina is the only advisor that I will see when having my vehicle serviced. She ensures that my vehicle is serviced service that Carolina provides. Carolina is the only advisor that I will see when having my vehicle serviced. She ensures that my vehicle is serviced properly, and as quickly as possible. I have numerous dealerships closer to my house, but I take the drive to Advantage because I know that I will receive the service experience that a customer should expect. She is very thorough in explaining the service that my vehicle needs, and never tries to push service that is unnecessary. I work in fleet management for a very large vehicle rental company, so I interact with contracted dealership service departments on a daily basis professionally. Never do I receive the professional treatment that Advantage of Hodgkins, specifically Carolina, provides. More
by matthew.mahoney1982
Verified CustomerOther Employees Tagged: Owen Suarez
July 02, 2025
I have purchased three vehicles here in the past 11 years. I always bring my cars back here for Maintenance and Service. The employees here are very friendly and professional, they always make me feel years. I always bring my cars back here for Maintenance and Service. The employees here are very friendly and professional, they always make me feel welcome and respected. More
by mackowiak.ka
Other Employees Tagged: John Mack, Felipe Alfaro, Jeffrey Serwas
June 30, 2025
Carolina was absolutely the best person I've ever dealt with at a dealership. I've never received that kind of service and care before. She is a professional, she is helpful, she actually cares, and she f with at a dealership. I've never received that kind of service and care before. She is a professional, she is helpful, she actually cares, and she follows through. She stuck with me from start to finish during a huge recall for my truck and took very good care of me! Because of her impressive level of service, I most definitely will stick with this dealership for future purchases and will make referrals for friends, family, and coworkers to go there. More
by Leigh
June 21, 2025
I always take my cars to this shop. I have never had a problem with them. They always communicate with you and my car is done on time. I have never had a problem with them. They always communicate with you and my car is done on time. More
by isabel.j.miranda
Other Employees Tagged: Felipe Alfaro, Owen Suarez
June 18, 2025
Poor communication. Very difficult to get clear answers and understanding. I repeatedly asked the same questions seeking the same information. I was very confused after Very difficult to get clear answers and understanding. I repeatedly asked the same questions seeking the same information. I was very confused after my service appointments. This has been a repeat occurrence of me having to chase the staff for answers and updates. Oh, and when you ask too many questions, the responses come with an attitude and unpleasant tone. For the future, I am not confident that my issue will be resolved when scheduling a repair appointment. I can confidently say that they will provide a list of "recommended" services that need attention without any clarification or explanation how this addresses my initial problem. And in my experiences, it didn't. It was an exhausting process having to contact the same individuals and state the same problem repeatedly. More
by jennifer_mathews08
June 09, 2025
Did great work and fast for oil change will come back . . very professional and 100% recommended . very professional and 100% recommended More
by dleanos11
Other Employees Tagged: Felipe Alfaro, Paula Sikirica
June 04, 2025
It was a somewhat ok experience the email I got was for a 29.95 pil change. Once I got to the service counter I was told I would have to be charged more for a additional quart of oil. But on my invoice says 29.95 pil change. Once I got to the service counter I was told I would have to be charged more for a additional quart of oil. But on my invoice says only 5 quarts so why I'm I being charged for 6? Then I asked how much would it be to balance my tires since the rotation is included was told with everything oil change, rotation and balance 95 bucks. So I was going to be charged for a rotation and was told yes even thought the email said rotation included with oil change. My only big issue was charging me for 6 quarts but my invoice says 5 I dont like being ripped off. More
by Anthony O.
June 01, 2025
Carolina helped me get a great deal on a new set of tires for my suburban. She is always very friendly and professional. for my suburban. She is always very friendly and professional. More
by selively
Other Employees Tagged: Felipe Alfaro
May 23, 2025
The staff is great and very helpful and the facility is very clean. I was very satisfied with my experience. very clean. I was very satisfied with my experience. More
by kcdarthvader
Other Employees Tagged: Felipe Alfaro , Jocelyn Keys
Dealership Inventory (311 Vehicles)
2022 Chevrolet Silverado 1500
used
Mosaic Black Metallic exterior
Automatic
Four-wheel Drive
