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Carol Leisure
33 Reviews
33 Reviews
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33 Reviews of Carol Leisure
December 07, 2015
Total Perfecetion The staff at BMW of Ann Arbor are consistently courteous and prompt. They offer tremendous expertise. The BMW vehicle has a far more Spartan interior The staff at BMW of Ann Arbor are consistently courteous and prompt. They offer tremendous expertise. The BMW vehicle has a far more Spartan interior than I would prefer - but the quality of service and my experiences at BMW of Ann Arbor prevent me from purchasing a different brand from different dealership. More
by Annarborite
Other Employees Tagged: Dusty Harrison, Justin Fagan, Mark Wade , Nick Berinti, Cheryl Marino, Dereck West
December 05, 2015
Service Visit Service writers are prompt, and keep me apprised of inspections and repairs. Customer Service Representative is excellent. I depend on her to make my Service writers are prompt, and keep me apprised of inspections and repairs. Customer Service Representative is excellent. I depend on her to make my visit pleasant and quick. More
by Ellis, Pat
Other Employees Tagged: Dereck West
August 14, 2015
Excellent and attentive service. I had a series of issues that required repair. Service was thorough and staff were very friendly, knowledgeable and kept me informed along the way. I had a series of issues that required repair. Service was thorough and staff were very friendly, knowledgeable and kept me informed along the way. More
by James335
Other Employees Tagged: Dusty Harrison
July 06, 2015
Service The employees at this dealership are fantastic. From the moment a phone call is made to schedule the service until the keys are handed back and you c The employees at this dealership are fantastic. From the moment a phone call is made to schedule the service until the keys are handed back and you climb into your very clean and serviced vehicle the experience is just great. Thanks to all and keep it up. More
by MBRAGAGNOL
Other Employees Tagged: Dusty Harrison
July 04, 2015
Service From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regard From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regards to my loaner vehicle. She started all my paperwork in a timely manner. I also met Dusty Harrison who finalized my service paperwork. He was very friendly and took great care of me as well. I highly recommend BMW of Ann Arbor to anyone. More
by RS
Other Employees Tagged: Dusty Harrison
June 26, 2015
Not completely terrible which makes you better than most. Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a mes Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a message with your number. Once you do get in touch they are genuinely polite. They are pretty relaxed about giving out loaners and shuttle service in their i3's is convenient. One time my check engine light went on. It took 2 days of repeatedly calling two different people and setting up online to get an appointment. It was an error with a NOx sensor. This is related to a design defect on diesel BMW's that can lead to injectors and the DDE failing. That can cost quite a bit of money. Their solution was to erase the error code and see if it happens again, which buys them time for my warranty to run out and take on the ~$4000 repair by myself. More
by Ralph_Strong
Other Employees Tagged: Dusty Harrison , Dereck West
June 24, 2015
328i mis-fire Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was return Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was returned clean, washed, and vacuumed. Great service. More
by Jeff328i
Other Employees Tagged: Dereck West
June 24, 2015
Amazing Service! Very friendly and courteous service! The staff was very professional! Dereck made the service carefree, contacted by e-mail and set-up the loaner. Wal Very friendly and courteous service! The staff was very professional! Dereck made the service carefree, contacted by e-mail and set-up the loaner. Walked right in and out! More
by AIHoballah
Other Employees Tagged: Dereck West
June 19, 2015
Fantastic Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She set me up with a loaner when I needed one. More
by x5 customer
Other Employees Tagged: Dusty Harrison
June 06, 2015
Great personalized service My experience with BMW of Ann Arbor has always been great. Booking the service appointment was professional and easy. When I arrived for the service D My experience with BMW of Ann Arbor has always been great. Booking the service appointment was professional and easy. When I arrived for the service Dusty greeted me in a professional,friendly and timely manner. Service was done promptly and car was delivered in a spotless manner. As always extremely pleased with experience. More
by MIKE06
Other Employees Tagged: Dusty Harrison
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