Carlos Villareal
Carlos Villareal at Precision Honda

Carlos Villareal

Service Advisor

Precision Honda

10645 Studebaker Rd
Downey, CA 90241

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4.7
129 Reviews

Dealership Experience

3 yrs

Industry Experience

3 yrs

4.7

129 Reviews

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129 Reviews of Carlos Villareal

May 07, 2026

Dealership Rating
Employee Rating

Service guy Carlos Villarreal and customer relations Sarah Garfias are very professional. Presicion Honda are lucky to have them. More

by jb12323
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah Garfias

May 07, 2026

Precision Honda responded

jb12323, Thank you for choosing Precision Honda and sharing your experience! Thank you for your wonderful feedback. We are so glad to hear that Carlos Villarreal and Sarah Garfias provided you with such a professional experience. Team members like them make a difference, and we are fortunate to have them as part of our team. Providing excellent service is our top priority, and we are glad we could deliver a great experience. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

May 06, 2026

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Carlos was amazing, he helped me with all the maintenance I needed for my vehicle. More

by francinedeluna
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 06, 2026

Precision Honda responded

francinedeluna, Thank you for choosing Precision Honda and sharing your experience ! We’re so glad to hear that Carlos was able to assist you with all your vehicle’s maintenance needs. He takes pride in making sure every customer is well taken care of, and your kind words mean a lot. We appreciate your trust and look forward to seeing you again at Precision Honda!-Dennis Alejo GSM

May 05, 2026

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I had the worst experience of my life with this dealer. Carlos Villareal is the name of the person who helped me initially; when I brought my car in, he recommended a repair that cost me $800. The work was More

by Elvy Cifuentes
Service Price Transparency
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Recommend Dealer
No

May 02, 2026

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Service friendly fast helpful good work amazing staff explanation washing bonus appointments timing returning recommend More

by javier.1106
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 02, 2026

Precision Honda responded

javier.1106, Thank you for choosing Precision Honda and sharing your experience! We are so glad to hear you had a friendly, fast, and helpful service experience with our team. Providing quality work, clear explanations, and convenient appointment timing is always our goal, and we are happy you enjoyed the complimentary wash as well. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

April 29, 2026

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The new building looks fantastic. The employees were very polite and welcoming. Reliable services. And the Carlos Villerreal helped and explained everything that required. I just More

by callerdod
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Precision Honda responded

callerdod, thank you for choosing Precision Honda and sharing your experience ! We’re glad you enjoyed our new facility and found our team polite and welcoming. Carlos will be happy to hear that he helped explain everything clearly. We do apologize that your vehicle wasn’t ready within the original timeframe, but we appreciate your patience and are glad we could make accommodations to turn your experience into a positive one. We truly value your business and look forward to assisting you again in the future!-Dennis Alejo GSM

April 18, 2026

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Great customer service, very friendly and welcoming staff, I’m able to schedule my maintenance service with my rep directly More

by NCC11
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 18, 2026

Precision Honda responded

NCC11, Thank you for choosing Precision Honda and sharing your experience! We are so glad to hear you had a great experience with our team. Providing friendly, welcoming service and making scheduling easy and convenient are always our priorities. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

April 15, 2026

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It’s very unorganized and people are inattentive. The guy who helped me did not seem happy that I asked about the oil change coupon after the invoice was processed. Also, I have been to variety of Ho More

by anon
Service Price Transparency
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Recommend Dealer
No
Apr 15, 2026

Precision Honda responded

anon, Thank you for choosing Precision Honda and sharing your experience! We are sorry to hear about your experience. This is not the level of service we strive to provide. We understand your frustration regarding the coupon process and the lack of attentiveness you encountered, and we apologize for making you feel unwelcome. Your comments are important to us, and we will address them with our team to improve both our communication and overall customer experience. We would like to reconnect with you and have a chance to make things better. Please reach out to me at 562- 204- 6083 my name is Sarah Garfias, Customer Relations.

April 12, 2026

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Good customer service overall. Very helpful and also very attentive. Easy process. Fast and quick More

by Santos
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2026

Precision Honda responded

Santos, Thank you for choosing Precision Honda and sharing your experience ! We’re thrilled to hear you had a smooth and efficient experience. Providing helpful, attentive service is always our goal, and we truly appreciate you taking the time to share your feedback. We look forward to assisting you again in the future!-Dennis Alejo GSM

April 08, 2026

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Perfect turn around great and fast service. My service advisor carlos slash great and professional More

by sinalisco
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2026

Precision Honda responded

sinalisco, Thank you for choosing Precision Honda and sharing your experience! We’re glad to hear you had a great experience with our fast turnaround and service. Carlos will be especially happy to know his professionalism made a positive impression. We truly appreciate your feedback and look forward to serving you again in the future!-Dennis Alejo GSM

March 23, 2026

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Employee Rating

Showed up to pick up my vehicle from service my rep was not in……no one wanted to help just looked at me waiting at the desk to pay and get my vehicle back from getting serviced More

by Jerry
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Recommend Dealer
No

Other Employees Tagged: Alexander Heckman

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