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Carlos Santiago

Overview Reviews (14) Inventory (165)

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Carlos Santiago

Sales Consultant

Southern Mazda Newport News

12602 Jefferson Ave
Newport News, VA 23602

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4.6

14 Reviews

Overview Reviews (14) Inventory (165)

4.6

14 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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14 Reviews of Carlos Santiago

July 22, 2025

Dealership Rating

Employee Rating

Great service! Friendly employees. The waiting time is short for a regular oil change. The waiting room is comfortable and very clean. Friendly employees. The waiting time is short for a regular oil change. The waiting room is comfortable and very clean. More

by fjramos505

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ayden Stern

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Jul 23, 2025 -

Southern Mazda Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 20, 2025

Dealership Rating

Employee Rating

completely satisfied with your recent visit. Great customer service. Thank you for all that you did for my car. Great customer service. Thank you for all that you did for my car. More

by RITADEWS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Orlando Cruz, Toney Richards, Kaylyn Brakefield, Lauren Farless, Tiera (Selena) Sheppard, Cierra Roye, Joshua Green, Stephen Fletcher, Anton Smith

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Jul 23, 2025 -

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 20, 2025

Dealership Rating

Employee Rating

Very professional well put together team who. Know they're are doing clean working areas. Know they're are doing clean working areas. More

by OMARCURTIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Toney Richards, Lauren Farless, Tiera (Selena) Sheppard, Cierra Roye, Joshua Green

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April 06, 2025

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Employee Rating

My car has an oil change and they didn’t put the correct amount of oil in my car. I had my oil light come on 2 days later and had to buy more oil to put in my car. Worst experience ever. amount of oil in my car. I had my oil light come on 2 days later and had to buy more oil to put in my car. Worst experience ever. More

by Sherrodyoung1988

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Toney Richards, Kaylyn Brakefield, Lauren Farless, Tiera (Selena) Sheppard, Cierra Roye, Joshua Green

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February 11, 2025

Dealership Rating

Employee Rating

Service advisor Cleon Skinner was amazing! Took good care of me and my mazda. I have the upmost confidence in Him and his team. I prefer to work/have service with no one else but Cleon Skinner Took good care of me and my mazda. I have the upmost confidence in Him and his team. I prefer to work/have service with no one else but Cleon Skinner! More

by bernardp83

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Orlando Cruz, Kaylyn Brakefield

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February 03, 2025

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Employee Rating

This is the best Dealership I have ever been to in my several years of owning multiple vehicles. several years of owning multiple vehicles. More

by AARONZELLER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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October 27, 2024

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Employee Rating

Great customer service and short wait time for vehicle servicing. Team really did an excellent job. servicing. Team really did an excellent job. More

by ROBERTRATTIGAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ayden Stern & Cleon Skinner

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Oct 30, 2024 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 17, 2024

Dealership Rating

Employee Rating

Very helpful and kind! They helped me get into a much better car and it was a delight to work with them! They helped me get into a much better car and it was a delight to work with them! More

by alexander.forsgren

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Orlando Cruz, Toney Richards, Kaylyn Brakefield, Lauren Farless, Tiera (Selena) Sheppard, Cierra Roye, Joshua Green, Stephen Fletcher , Benjamin Fronkier, Anton Smith, Amber Maynard

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August 08, 2024

Dealership Rating

Employee Rating

It was a great process with a great salesman! They ensured that I got a fair price for my trade-in. They ensured that I got a fair price for my trade-in. More

by alyssacirr

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Toney Richards, Lauren Farless, Tiera (Selena) Sheppard, Cierra Roye, Joshua Green , Benjamin Fronkier, Orlando Cruz

Report | Print

Aug 09, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 28, 2024

Dealership Rating

Employee Rating

Dealer and salesman were easy to deal with, when I expressed that I was willing to walk away if they played games. They got the sale, by taking me seriously. expressed that I was willing to walk away if they played games. They got the sale, by taking me seriously. More

by aomjtm

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Orlando Cruz, Toney Richards, Kaylyn Brakefield

Report | Print

Aug 07, 2024 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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