Carlos Rosa

Needs customer service training for service dept. Kind of rude. My service rep Ethan told me if I gave him a bad survey he would never help me again more or less like a threat. Said a bad survey woul Kind of rude. My service rep Ethan told me if I gave him a bad survey he would never help me again more or less like a threat. Said a bad survey would cost him $500. I normally do the survey but I don't like to be threatened either. I don't want him to help me anymore. His comments were not professional or even necessary. You can't give bad service and then threaten the customer about it. I have other concerns when it comes to service but would love to speak to someone about them. Wes was great but he doesn't hear the problem he only knows what the company says to do which is great. But if I call to schedule an appointment because I'm having a problem with my car my appointment was always when someone would look at it or around that time if they are on another job that ran over. I was unaware when I make an appointment it's with the service advisor only and now when I give you my car it might be 3 days before looked at. I didn't know the appointment is only to talk to the service rep.. so you make a appointment with the service advisor then they hold your car for up to 3 days before it's looked at. I can't say everything I want to here but I just want Ethan to understand his threat is why I'm doing the survey. I never do them but felt this needed to be exposed. Great customer service from the sales team who he me out but Service needs training. Bad customer service with your service department More

by JAMESTRIPLETT2018 Verified Customer Verified Customer

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Mr. Rosa was an outstanding salesman, His knowledge understanding and perseverance was great. He was knowledgeable professional and patient. understanding and perseverance was great. He was knowledgeable professional and patient. More

by duncankim31 Verified Customer Verified Customer

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Carlos did a great job with helping me find a vehicle. My credit was bad and he found a lender that was willing to work with. I give him 5 starts. My credit was bad and he found a lender that was willing to work with. I give him 5 starts. More

by demontiae1987 Verified Customer Verified Customer

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They helped us find the right ram for us with the options we wanted. They went the extra mile to make sure we were happy. we wanted. They went the extra mile to make sure we were happy. More

by TODDGRIGGS89 Verified Customer Verified Customer

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Carlos Rosa is a very experienced salesperson. This is the second vehicle he has helped me purchase, and once again the entire process was flawless along with the rest of his team. I highly recomm This is the second vehicle he has helped me purchase, and once again the entire process was flawless along with the rest of his team. I highly recommend CDJR of Tampa Bay! More

by Astute Lino Verified Customer Verified Customer

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Everyone is very nice. They have a great team that works together perfectly. Adam Clark is such an asset your dealership. He went above and beyond to make sure my experien They have a great team that works together perfectly. Adam Clark is such an asset your dealership. He went above and beyond to make sure my experience was top notch. More

by Kahigh13 Verified Customer Verified Customer

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Carlos was Excellent. The mandatory addition of a $3,000 protection package on top of your advertised price of the vehicle was not. And unlike what was explained to us a The mandatory addition of a $3,000 protection package on top of your advertised price of the vehicle was not. And unlike what was explained to us at the dealership, that package is NOT added by all Morgan dealerships. More

by mymuse53 Verified Customer Verified Customer

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Chad and Carlos were wonderful to work with Carlos did everything he could to help me get in a new car ! everything he could to help me get in a new car ! More

by YPEREA16 Verified Customer Verified Customer

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Staff was friendly and attentive. They were able to take care of the problem on my schedule which was very convenient. They were able to take care of the problem on my schedule which was very convenient. More

by TAZMANIAC101 Verified Customer Verified Customer

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My experience with this service was excellent. Nicole had everything taken care of perfectly and on time Nicole had everything taken care of perfectly and on time More

by BRETGOLDSTON Verified Customer Verified Customer

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