Carlos Maldonado
Carlos Maldonado at Southlake Nissan
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Carlos Maldonado

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.8
85 Reviews

Hi, My name is Carlos and I've been with Southlake Auto mall for 7 years now. I enjoy spending time with my family, fishing, golfing, video games and softball. I strive to make your experience as smooth and efficient as possible. Thank you and have a great day.

Dealership Experience

8 yrs, 7 mos

Industry Experience

8 yrs, 7 mos

Specialties & Trainings

Certified Nissan Service Advisor

Nissan Award of Excellence recipient

View more specialties & trainings
4.8

85 Reviews

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85 Reviews of Carlos Maldonado

March 10, 2025

Dealership Rating
Employee Rating

No high pressure sales. Just answered all my questions. I felt the salesman was friendly and professional. More

by patpurevich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2025

Southlake Nissan responded

Thank you for your kind words! We're glad to hear that you had a pressure-free experience and that our team was able to answer all your questions. Friendly and professional service is what we strive for. Enjoy your new vehicle!

February 27, 2025

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I always have excellent service from friendly staff. My questions are answered and I feel confident in bringing my vehicle there. More

by tigger102078
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett

Feb 27, 2025

Southlake Nissan responded

Thank you for your kind words! We're so happy to hear that you always receive excellent service and feel confident bringing your vehicle to us. We appreciate your trust and look forward to serving you again! 🚗😊

February 26, 2025

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OK service, but I wish they would work. With you more but i'm obviously it didn't happen More

by pdadddy8165
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Feb 27, 2025

Southlake Nissan responded

We appreciate your feedback and are sorry to hear that your experience didn’t fully meet your expectations. We strive to provide the best service possible and would love the opportunity to make things right. Please reach out to us—we’d be happy to see how we can better assist you! 🚗💙

February 20, 2025

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They are the best everyone is very friendly they get the job done when you bring your car in the wait is not long More

by luciouscharlene19
Service Price Transparency
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Recommend Dealer
Yes
Feb 25, 2025

Southlake Nissan responded

Thank you for your great review! We're so glad to hear that you had a friendly and efficient experience with us. We appreciate your support and look forward to serving you again! 🚗😊

February 14, 2025

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The service center is very nice, employees are friendly and professional.The only down side is some time they are under staff and they cut corners as a result. Some time is they forget the milage sticker s More

by Sokolov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2025

Southlake Nissan responded

We appreciate your honest feedback! We're glad to hear you find our service center welcoming and professional. We apologize for any inconsistencies in service and will work to ensure attention to detail remains a priority. Your input helps us improve, and we hope to provide you with a flawless experience next time. Thank you for your support! 🚗🔧

February 08, 2025

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The staff is very professional and competent. They explain the service provided and possible future considerations. More

by crlhen055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Powroznik

Feb 10, 2025

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that our staff provided professional and thorough service while keeping you informed. We appreciate your support and look forward to serving you again! 🚗😊

January 11, 2025

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Employee Rating

My truck had to be towed in during a scary and stressful situation after having negligent brake service somewhere else closer to home. He was great and put my mind at ease throughout the whole pro More

by Patti
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Southlake Nissan responded

Thank you for sharing your experience with us. We're so sorry to hear about the stressful situation you went through, but we're glad Carlos and our service team could provide the care and professionalism needed to put your mind at ease. Safety is our top priority, and it’s wonderful to know your truck now feels safe again. We'll be sure to share your kind words with Carlos and the service team. If you need anything in the future, we’re here for you! 🚗😊

January 10, 2025

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Employee Rating

I was in for a 70,000 mile check up and as always, the staff was quick to process my appointment, verify what would be taken care of and gave me an approximate time it would take to complete the work. I More

by Carmen2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that your 70,000-mile check-up went smoothly and that our team provided courteous and efficient service. We appreciate your trust and look forward to serving you again!

January 10, 2025

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Employee Rating

Good and accurate service. Projected length of service is usually accurate. Communicates in timely manner. More

by rozelle23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Southlake Nissan responded

Thank you for your feedback! We're pleased to hear you found our service accurate and timely, with clear communication throughout. We strive to provide dependable and efficient service every time. Looking forward to assisting you again!

December 22, 2024

Dealership Rating
Employee Rating

I will never purchase a car from this place again. . They were quick to call when it was time to sale me a car but when I needed help no one was ever available. All the addons, months to get them remov More

by Mudmonster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Socrates

Dec 23, 2024

Southlake Nissan responded

MudMonster, we are sorry to hear about this experience. As you don't have you actual name as your username we cannot find you in our system to try and solve this problem. If you could please contact us at (219) 947-1600 as we would like to solve this issue, and turn your experience around. You can also reply to this comment with your full name, and what it going on. Thank you!

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