Carlos Maldonado
Carlos Maldonado at Southlake Nissan
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Carlos Maldonado

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.8
81 Reviews

Hi, My name is Carlos and I've been with Southlake Auto mall for 7 years now. I enjoy spending time with my family, fishing, golfing, video games and softball. I strive to make your experience as smooth and efficient as possible. Thank you and have a great day.

Dealership Experience

8 yrs, 6 mos

Industry Experience

8 yrs, 6 mos

Specialties & Trainings

Certified Nissan Service Advisor

Nissan Award of Excellence recipient

View more specialties & trainings
4.8

81 Reviews

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81 Reviews of Carlos Maldonado

February 14, 2025

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Employee Rating

The service center is very nice, employees are friendly and professional.The only down side is some time they are under staff and they cut corners as a result. Some time is they forget the milage sticker s More

by Sokolov
Service Price Transparency
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Recommend Dealer
Yes
Feb 14, 2025

Southlake Nissan responded

We appreciate your honest feedback! We're glad to hear you find our service center welcoming and professional. We apologize for any inconsistencies in service and will work to ensure attention to detail remains a priority. Your input helps us improve, and we hope to provide you with a flawless experience next time. Thank you for your support! 🚗🔧

February 08, 2025

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The staff is very professional and competent. They explain the service provided and possible future considerations. More

by crlhen055
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Richard Powroznik

Feb 10, 2025

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that our staff provided professional and thorough service while keeping you informed. We appreciate your support and look forward to serving you again! 🚗😊

January 11, 2025

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My truck had to be towed in during a scary and stressful situation after having negligent brake service somewhere else closer to home. He was great and put my mind at ease throughout the whole pro More

by Patti
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Southlake Nissan responded

Thank you for sharing your experience with us. We're so sorry to hear about the stressful situation you went through, but we're glad Carlos and our service team could provide the care and professionalism needed to put your mind at ease. Safety is our top priority, and it’s wonderful to know your truck now feels safe again. We'll be sure to share your kind words with Carlos and the service team. If you need anything in the future, we’re here for you! 🚗😊

January 10, 2025

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I was in for a 70,000 mile check up and as always, the staff was quick to process my appointment, verify what would be taken care of and gave me an approximate time it would take to complete the work. I More

by Carmen2017
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Recommend Dealer
Yes
Jan 10, 2025

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that your 70,000-mile check-up went smoothly and that our team provided courteous and efficient service. We appreciate your trust and look forward to serving you again!

January 10, 2025

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Good and accurate service. Projected length of service is usually accurate. Communicates in timely manner. More

by rozelle23
Service Price Transparency
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Recommend Dealer
Yes
Jan 10, 2025

Southlake Nissan responded

Thank you for your feedback! We're pleased to hear you found our service accurate and timely, with clear communication throughout. We strive to provide dependable and efficient service every time. Looking forward to assisting you again!

December 22, 2024

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I will never purchase a car from this place again. . They were quick to call when it was time to sale me a car but when I needed help no one was ever available. All the addons, months to get them remov More

by Mudmonster
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Recommend Dealer
No

Other Employees Tagged: Socrates

Dec 23, 2024

Southlake Nissan responded

MudMonster, we are sorry to hear about this experience. As you don't have you actual name as your username we cannot find you in our system to try and solve this problem. If you could please contact us at (219) 947-1600 as we would like to solve this issue, and turn your experience around. You can also reply to this comment with your full name, and what it going on. Thank you!

December 08, 2024

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I always bring my vehicle here for any servicing and have never been disappointed. They do a good job. More

by z2melinda
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna

Dec 09, 2024

Southlake Nissan responded

Thank you for trusting us with your vehicle! We're glad to hear you've consistently had positive experiences. We appreciate your loyalty and look forward to continuing to provide you with excellent service.

December 08, 2024

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I have bought 8 Cars from this dealership and had them all serviced there I have always been very please with the service I received More

by JUDELAUDZ48
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Recommend Dealer
Yes
Dec 09, 2024

Southlake Nissan responded

Wow, thank you for your incredible loyalty and trust! Buying eight cars and entrusting us with their service means the world to us. We're so glad to hear you've been consistently pleased with the service. We'll keep striving to exceed your expectations every time!

December 06, 2024

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The Southlake Nissan Team always provides the BEST service keeping me abreast of any upcoming service needs & ensuring always done right on time. Team is always polite & SUPER friendly!! Always a let More

by mgsuits
Service Price Transparency
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Recommend Dealer
Yes
Dec 06, 2024

Southlake Nissan responded

Thank you for your glowing feedback! We're thrilled to hear that the Southlake Nissan team consistently provides you with timely, friendly, and reliable service. Keeping you informed and ensuring everything is done right is our priority. We're grateful for your loyalty and look forward to continuing to serve you! 🚗😊

December 04, 2024

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Great place to buy a car! Staff is very friendly and knowledgeable. They have a fantastic service department, and very helpful staff. Highly recommend Southlake Nissan, fo More

by starrudd33
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

Southlake Nissan responded

Thank you for your glowing review! We're thrilled to hear you had such a positive experience with our friendly and knowledgeable staff, as well as our fantastic service department. Your recommendation means the world to us. We look forward to assisting you with your next car purchase! 🚗🌟😊

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