Carlos Maldonado
Carlos Maldonado at Southlake Nissan
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Carlos Maldonado

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.9
68 Reviews

Hi, My name is Carlos and I've been with Southlake Auto mall for 7 years now. I enjoy spending time with my family, fishing, golfing, video games and softball. I strive to make your experience as smooth and efficient as possible. Thank you and have a great day.

Dealership Experience

8 yrs, 3 mos

Industry Experience

8 yrs, 3 mos

Specialties & Trainings

Certified Nissan Service Advisor

Nissan Award of Excellence recipient

View more specialties & trainings
4.9

68 Reviews

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68 Reviews of Carlos Maldonado

November 20, 2024

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Employee Rating

When you come into this dealership, you are greeted by the staff and excellent care is given to your vehicle without any concerns of whether or not there will be things that were left off. I think that th More

by fdani66931
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Greg Chip, Randy Kawanna, Keeten Rippy, Nicholas Barrett, Brian Jensen, Ken ONeal, Michael Gatton, Richard Powroznik , Joe has been the best guy that I ever had a chance to communicate with since they was Dotson Nissan thanks, Joe

November 14, 2024

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I’ve been dealing with Southlake Nissan for about 25 years now and all their product has been all right for me and I get topknot service and respect from those from the people. More

by kevin_dk@att.net
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 15, 2024

Southlake Nissan responded

Thank you for your loyalty over the past 25 years! We're thrilled to hear you've been happy with both our products and service. We truly value your trust and look forward to serving you for many more years!

November 13, 2024

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Professional service representative who handled my car service promptly and efficiently. Will visit again with the dealer for further assistance. More

by aj
Service Price Transparency
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Recommend Dealer
Yes
Nov 15, 2024

Southlake Nissan responded

Thank you for your kind words! We're glad to hear your service experience was prompt and efficient. We look forward to assisting you again in the future!

November 09, 2024

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Jenna was very helpful and knowledgeable in the purchase of my 2024 Nissan Rogue. She explained the differences in the 2017 and 2024 rogue. She addressed all of my concerns. I would highly recommend Jen More

by dianea4204
Recommend Dealer
Yes
Nov 11, 2024

Southlake Nissan responded

Thank you for your wonderful review! We're so glad to hear that Jenna was able to assist you with your 2024 Nissan Rogue purchase and provide you with the information you needed. It's great to know she addressed all your concerns and made the process easier for you. We truly appreciate your recommendation and look forward to serving you again in the future!

November 08, 2024

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Southlake Nissan is very friendly and easy to work with. They take excellent care of the customers. More

by Lainey
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Recommend Dealer
Yes

Other Employees Tagged: Will Broughton, Randy Kawanna, Nicholas Barrett, Brian Jensen , Ryan is the service department.

Nov 11, 2024

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Southlake Nissan. Our team strives to make every visit easy and enjoyable, and we're so glad that we were able to take great care of you. We look forward to serving you again in the future!

November 02, 2024

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Always professional and looking out for their customers. Service department has always been top notch ! More

by mattandbrenda
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Recommend Dealer
Yes
Nov 04, 2024

Southlake Nissan responded

Thank you for the great feedback! We're proud to know that our service department consistently delivers a top-notch experience while keeping our customers' best interests in mind. We look forward to continuing to provide you with professional, reliable service. Thanks for being part of our family

November 01, 2024

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Employee Rating

I took my car in to get fixed and I told them it kept dying and it idles heavy when stopped at a light. They told me it was my battery and it would be $300 so I said ok and when I went to pick it up it w More

by kirawhitlock
Service Price Transparency
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Recommend Dealer
No
Nov 04, 2024

Southlake Nissan responded

Kira, we are extremely sorry to hear about this issue you have encountered during your most recent visit! We understand Randy has been in contact with you to try and pick up your car so you don't have to worry about missing work! If you could please reach out to Randy at (219) 947-1600. We would like to take care of this issue, and turn your experience around! Thank you!

October 30, 2024

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Great experience every time I have to go in whether it's for an oil change or maintenance. More

by HenJ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Will Broughton

Oct 31, 2024

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that every visit, whether for an oil change or maintenance, has been a great experience for you. We look forward to keeping your vehicle in top shape for many miles to come! 🚗😊

October 30, 2024

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Brian is great to work with. He is very professional and takes the time to explain everything. South lake Nissan has always treated me with excellent service! More

by jkuiper2015
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Brian Jensen

Oct 31, 2024

Southlake Nissan responded

Thank you for the wonderful feedback! We're thrilled to hear that Brian provided you with professional and thorough service. It’s our pleasure to ensure every visit to Southlake Nissan is a positive one. We appreciate your kind words and look forward to serving you again! 🚗😊

October 28, 2024

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The service at Nissan Southlake has been always efficient. The customer service from all departments has been helpful and friendly. More

by m_mendoza_792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2024

Southlake Nissan responded

Thank you for the kind words! We're so glad to hear that you've consistently experienced efficient service and friendly, helpful support across all departments at Nissan Southlake. We appreciate your loyalty and look forward to continuing to serve you! 🚗😊

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