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Carlos Hernandez
Carlos Hernandez at Braman BMW Miami

Carlos Hernandez

Internet Sales

Braman BMW Miami

2060 Biscayne Blvd
Miami, FL 33137

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4.4
31 Reviews

Specialties & Trainings

Finance and Insurance Management

4.4

31 Reviews

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31 Reviews of Carlos Hernandez

February 20, 2026

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Employee Rating

Best service I have recieved so far , I know a lot of employees their personally More

by salasadrian305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Feb 20, 2026

Braman BMW Miami responded

We’re thrilled to hear our team delivered the best service you’ve experienced on your BMW M3. Carlos and our crew appreciate your ongoing support and the personal connection you’ve built with our staff. Thank you for sharing your kind feedback. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 12, 2026

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Employee Rating

Best service and atencion in town. Better than others. Especially if you are buying a new car. More

by YASSER646464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2026

Braman BMW Miami responded

It’s fantastic to hear our service and attention stood out in town. We’re honored to be your top choice when shopping for a new vehicle. We look forward to helping you again soon. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

January 19, 2026

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Employee Rating

Great service they quoted me high for a window replacement and I wasn't a fan but the service department is always great More

by HFROMM6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Jan 19, 2026

Braman BMW Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

January 06, 2026

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Employee Rating

. Smooth experience from beginning to end. I would definitely recommend this dealership and Carlos e specifically to other people More

by EDUARDOWINCK
Recommend Dealer
Yes

Other Employees Tagged: Carlos Hernandez

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Jan 07, 2026

Braman BMW Miami responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

December 26, 2025

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Employee Rating

I have to locations. This one is great..love customer service..the treats...coffe..I buy from the store also. Environment is super... location full of The most handsom More

by CALFORD06
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Javier Martinez, Jesus Pimienta, Amir Moayer, Salvador Lopez, Sergio Riviera , Neikeends Betancourt, Osvaldo Blanco, Fernando Garcia, Mr Ben. Sales office

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Dec 26, 2025

Braman BMW Miami responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

December 17, 2025

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Employee Rating

The car dealer did a great job; they helped me throughout the entire process and made it very smooth. More

by LEONGOMEZMARTINEZ65
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 17, 2025

Braman BMW Miami responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

December 07, 2025

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I have used them for 20 years, purchased or leased 5 cars from them. However, my latest lease was a complete scam. More

by PhilippedadeskyPhilippe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Dec 11, 2025

Braman BMW Miami responded

We're sorry to hear about your experience, Philippe, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

December 07, 2025

Dealership Rating
Employee Rating

I love my service manager. Thanks for the great treatment. I always look forward to my oil changes More

by ELAINEDELVALLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez , Malouf

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Dec 07, 2025

Braman BMW Miami responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Braman BMW Miami to be a positive one. Please don't hesitate to reach out if you need anything else. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

November 22, 2025

Dealership Rating
Employee Rating

Excellent customer service and attention to the client in general. I think that there is always a clear intention to do a great work for the customer More

by Sandro Varo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Nov 22, 2025

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

November 07, 2025

Dealership Rating
Employee Rating

Went in for a recall and oil change (I have the 3 year oil change plan) they did not want to do my oil change since it was due until March 2028 obviously incorrect but they refused to fix my issue. Then k More

by JOSEALVA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Nov 10, 2025

Braman BMW Miami responded

Providing a positive experience is our top priority, Jose, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

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