Carlos Brown

Carlos was amazing. We found our car in a different state. We searched online and found the car at Stivers in Birmingham. I sent the request to the dealership, and Carlo We found our car in a different state. We searched online and found the car at Stivers in Birmingham. I sent the request to the dealership, and Carlos contacted me with a video and window sticker of the exact car. He met us with the car ready for a quick test drive. The sales experience was five stars. Then.... we met the finance guy, and the Ford beat-down began. We learned there is no incentive to pay cash. They 'want' you to go into debt. And, they 'really' want you to spend any money negotiated off the sticker price on extra warranty coverage. The finance guy was a more aggressive salesperson than Carlos. We were exhausted by the time we finished the paperwork. Five hours later, we left with the car. So... 5 Stars to Carlos + 1 Star to the Experience for an average of 3 stars to Stiver. Note to Stiver: If you change your process to include the conversation about extended warranty upfront, you will likely increase warranty sales and certainly improve the overall customer experience. More

by PP Verified Customer Verified Customer

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Typical dealership. Unnecessary xx and hard to understand pricing. The process took way too long even though I tried real hard to have most of the work done by the time Unnecessary xx and hard to understand pricing. The process took way too long even though I tried real hard to have most of the work done by the time I showed up. Four hours there. Carlos is a good salesperson and worked hard but he is handcuffed by the dealership. Nothing sets this place apart from any of the others in the area. Not impressed. More

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Excellent service and knowledgeable, friendly staff! Great car buying experience and will definitely buy my next vehicle from Stivers as well. Great car buying experience and will definitely buy my next vehicle from Stivers as well. More

by CLINDER001 Verified Customer Verified Customer

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Good customer service. Great to work with. Will make you a deal. We will purchase our next vehicle with them when that time comes. Great to work with. Will make you a deal. We will purchase our next vehicle with them when that time comes. More

by SHALL883 Verified Customer Verified Customer

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The customer service was outstanding. The salesman was very upfront and helpful .. The sales made sure I was knowledgeable about all the features the truck offered. The salesman was very upfront and helpful .. The sales made sure I was knowledgeable about all the features the truck offered. More

by STEABIEKIRKSEY Verified Customer Verified Customer

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