Carlos Borges
Carlos Borges at McGovern Ford at Drum Hill
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Carlos Borges

Service Advisor

McGovern Ford at Drum Hill

1212 Westford St
Lowell, MA 01851

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4.9
54 Reviews
4.9

54 Reviews

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54 Reviews of Carlos Borges

January 17, 2025

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Employee Rating

Great service and open conversation aboit the purchase. I bought a truck and they had a plow installed, no problem. They have even tried to help with an issue my daughter had with another McGovern Group de More

by Mcnade
Sales Price Transparency
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mark Healy , Anthony Carlino

Jan 17, 2025

McGovern Ford at Drum Hill responded

Mcnade, we're delighted to hear about your positive experience with our team at McGovern Ford Lowell. It's great that we could assist you with the truck and plow installation, as well as help out with your daughter's issue. Thank you for choosing us!

January 16, 2025

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McGovan Ford in Lowell is by far the best dealership I have been to People are great I love how they tell you exactly what’s going on Carlos was awesome Craig the salesman is the best They are the ones is More

by cookielady716
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rosie Cray, Craig Ramos

Jan 16, 2025

McGovern Ford at Drum Hill responded

Thank you for the fantastic feedback! We're delighted to hear that Carlos, Craig, and the rest of our team at McGovern Ford Lowell made your experience so positive. We look forward to seeing you again soon!

January 10, 2025

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Prompt and professional service on a saturday afternoon. May book my future appointments in saturdays to experience phenomenal and quicker service More

by Anthony
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Recommend Dealer
Yes
Jan 10, 2025

McGovern Ford at Drum Hill responded

Anthony, we're delighted to hear that you had a great experience with our Saturday service at McGovern Ford Lowell! We look forward to welcoming you back for future appointments.

January 09, 2025

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I have bought several vehicles from McGovern Ford, and this dealership is the only place for me. The Service department is excellent and staff there are very professional. More

by Steve
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Recommend Dealer
Yes

Other Employees Tagged: Paul Santiago

Jan 10, 2025

McGovern Ford at Drum Hill responded

Steve, we're delighted to hear that McGovern Ford Lowell has been your go-to dealership! Thank you for trusting us with your vehicle needs and appreciating our service team's professionalism. We look forward to serving you again in the future!

January 05, 2025

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Excellent service. I will be back for my future service needs. The professional was exceptional. More

by RFM
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Recommend Dealer
Yes
Jan 06, 2025

McGovern Ford at Drum Hill responded

Thanks so much for your review. We look forward to your next visit to McGovern Ford Lowell!

January 04, 2025

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No complaints good service in and out and well done! Kept well informed by Carlos! More

by Cazzie56
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Recommend Dealer
Yes
Jan 06, 2025

McGovern Ford at Drum Hill responded

Thank you for sharing your experience with the McGovern Ford Lowell team. Carlos will appreciate the shoutout! See you next time!

December 29, 2024

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I scheduled a mobile appointment and after 2 hours past that time scheduled I contacted the dealership. They stated trouble with mobile van then promised they would be there shortly, waited another 3 hour More

by skippy8878
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Workmanship
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Recommend Dealer
No
Dec 31, 2024

McGovern Ford at Drum Hill responded

Hi Skippy, we are sorry you did not have the best experience with us. We strive for the highest level of customer service, and we may have dropped the ball here. I would love to understand better what happened, not only for an opportunity to make it right but also to avoid this from happening again. At your earliest convenience, please reach out to me directly. Thank you, Scott Carter - General Manager - 351-500-6005 - scarter@mcgovernauto.com

December 20, 2024

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I am extremely happy with service I received. As always Carlos is wonderful I always ask for him, he is definitely an Asset to McGovern Ford. More

by lindprtl
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Recommend Dealer
Yes
Dec 23, 2024

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos consistently provides you with excellent service at McGovern Ford Lowell! Thank you for your kind words and continued trust in our team.

December 18, 2024

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Scott Carters team in Service, and in Sales are tremendous, they real take care of me as a customer, there is not one dealership out there like McGovern Ford of Lowell , I have had about 6-7 of my More

by Joseph McWhinnie
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Workmanship
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Recommend Dealer
Yes
Dec 19, 2024

McGovern Ford at Drum Hill responded

Joseph, we're delighted to hear that Scott's team and the rest of our McGovern Ford Lowell crew have provided you with such excellent service. Thank you for recommending us to your family and friends! We look forward to continuing this level of care in all your future visits.

December 17, 2024

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Everything was a great experience very helpful any questions was answered and Carlos kept me the loop 🤩🤩 More

by Slat2312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2024

McGovern Ford at Drum Hill responded

Thanks for sharing your experience! We're thrilled to hear that Carlos and the McGovern Ford Lowell team provided such an accommodating experience and kept you in the loop. Safe travels!

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