Carlos Balula
Carlos Balula at Sport Mazda North
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Carlos Balula

Service & Parts Director

Sport Mazda North

400 N US Hwy 17 92
Longwood, FL 32750

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4.7
81 Reviews

Dealership Experience

5 yrs, 2 mos

Industry Experience

37 yrs, 11 mos

Languages Spoken

English English

Portuguese Portuguese

4.7

81 Reviews

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81 Reviews of Carlos Balula

October 24, 2024

Dealership Rating
Employee Rating

Make sure you check your air filter, fluids, and anything else they claim they will do for you. They did not fill up my fluids and did not change our air filter as asked previously. I wasn’t going to post du More

by Nothanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 26, 2024

Sport Mazda North responded

Hello. This is Jay Mealey, owner of Sport Mazda North. I appreciate you being a loyal customer and I apologize for this recent experience. I want to investigate this further and also use your feedback to help our team get better. Could you email me at jayemaley@gmail.com with some more information about what happened. The last thing we want is for you to feel like you need to go to another location for your service needs. Please reach out to me directly. I am here to help. Jay Mealey / Owner

September 03, 2024

Dealership Rating
Employee Rating

I would like to take the time and express my gratitude and thankfulness of the sales team at sport Mazda north I would like to personally point out mark the sales manager who is very courteous treats you More

by mazdonian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 06, 2024

Sport Mazda North responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 03, 2024

Dealership Rating
Employee Rating

Best car dealership/service personnel ever! My car is always at its best because of Sport Mazda North More

by awomanofwonder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Celso, Jujuan Reilly , All Mazda employees are the best

Sep 06, 2024

Sport Mazda North responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

May 21, 2024

Dealership Rating
Employee Rating

Employee who works at the services department are just not polite and always have an attitude whenever I ask a question.. I had to bring my car back in more than 3 times for the same issue. I always expla More

by Gadiel Velez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 25, 2024

Sport Mazda North responded

Mr Velez. This is Jay Mealey, owner of Sport Mazda North. After further review, I believe my team has done everything in their power to make you a happy customers at both locations and on multiple occasions. Unfortunately, this is only resulted in you putting significant time and effort in the posting of multiple negative reviews about my businesses under different names/aliases. My management teams at both locations have expressed their desire to no longer service you as a customer at this time. We wish you the best of luck with whatever dealership you choose to do business with in the future. Regrettably you are no longer welcome as a customer in either Sport Mazda location.

May 09, 2024

Dealership Rating
Employee Rating

At Sports Mazda they always treat you like your family. The people that work there are always professional and honest people from the General manager to the lot porters. I will always stay loyal to them. More

by Labrumba343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Sport Mazda North responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

April 05, 2024

Dealership Rating
Employee Rating

The always are very good at taking care of the problems of my car and do a great job More

by Badgerwahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Celso, Ray Navas

Apr 07, 2024

Sport Mazda North responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 30, 2024

Dealership Rating
Employee Rating

I appreciate the inspection video but it would have been nice if you topped off the fluids No windshield washer fluid! I hope you put oil in it! More

by Tony.gianfransico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2024

Sport Mazda North responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

March 27, 2024

Dealership Rating
Employee Rating

Great customer service and Management. Took care of my cars every need and more. Will be buying a new car there soon! More

by Hal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2024

Sport Mazda North responded

Hello Hal, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2024

Dealership Rating
Employee Rating

I will never go to this dealers service department again unless it is unavoidable. They are very unprofessional to say the least. Mealey family owns this dealer and many others which I will avoid as well. S More

by re.knowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tyler Erhardt, Ray Navas , Jay Diaz

Mar 26, 2024

Sport Mazda North responded

Hello. This is Jay Mealey and I own Sport Mazda North. I appreciate your feedback but I would like to have some more details as to what led to your review. I would be happy to help you resolve any issues you have. Please reach out to me directly at jaymealey@gmail.com. Thank You

Apr 08, 2024

re.knowles responded

I responded privately as the owner asked on 3/27/2024 and never got a response from this dealer. I wrote; Good morning, I took my truck (which I purchased from you) in for service because I could not fill it with fuel and left it on a Friday, my Service advisor Jay Diaz told me it would be looked at early the following week which was fine. I texted a few times the next week to check progress and never got a reply then called and was put on perpetual hold. After close to a week, I called and finally got through because I asked to speak to someone in charge and was given to a woman in in the service department who didn't know anything about my repair, I then asked to speak to her supervisor or just someone who could tell me what was going on. I was transferred again to a Ms. Garcia who also could not give me any information then told me Jay Diaz was checking on my repair and I would definitely hear from him that same day, I never got a call, probably because Jay was promoted and was no longer at that dealership (I found out later) So either she didn't know or care to find out or she just lied. I was understandably upset at this point. She absolutely escalated the situation instead of handling a situation clearly created by your service department. I called midday the next day and Ms. Garcia answered, when I asked about my repair, she told me "I already told you it was ready" with an attitude but still could not tell me how much it was, what was repaired or whether it was warranty or not. Normally by that time I would have heard about my repair along with a video of what was done and told when I could pick it up. If I hadn't called, I would not have known when it was ready, and this woman acted like it was my fault. She raised her voice to talk over me to the point that people in my office could hear her. I finally came to pick it up the following Saturday, paid $470 for the repair and drove to a gas station and tried to fuel the truck, but I could not. They had not fixed the problem and immediately drove back to the shop where Carlos (service manager) got involved, was very nice and offered me a loaner while they repaired the vehicle. Finally, someone that acted like they cared that I was a customer. Jay, put yourself in my shoes, when Jay Diaz left, he left my repair and who knows what else and ran without any regard for your customers. By the way Jay also lied to me in previous repair where I asked for a transmission oil & filter change which he told me they would do but when I got the video from the tech, he said he sucked the oil out and refilled and did not change the filter. Pretty sure Jay charged me $390 for that "repair" and when I called him on it he said it isn't recommended on a 90+ thousand-mile vehicle which I understand but don't lie to me and overcharge me. Totally unethical. That is why I will not spend money with your dealerships again. I look forward to your response. Russ Knowles

March 07, 2024

Dealership Rating
Employee Rating

Great customer service Friendly employees Nice clean dealership Even wash your car after the service is done. Excellent. More

by mac07051968
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Navas

Mar 13, 2024

Sport Mazda North responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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