Carina Arriola | Page 2

When you pull up to the dealership you are always met with the most welcoming staff. Everyone is easy to work with and very friendly. The best part is they will get you taken care of! Tania Joya is an ex with the most welcoming staff. Everyone is easy to work with and very friendly. The best part is they will get you taken care of! Tania Joya is an excellent service director More

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Good customer services Nice peoples work in crisswell Honda Good brand for car Prices are normal Honda Good brand for car Prices are normal More

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Brought the 2016 in for service and left with a 2020 CR-V. Carina (service) clearly explained service needs and efficiently transitioned me to the sales department at my request. Dominique (sales) was CR-V. Carina (service) clearly explained service needs and efficiently transitioned me to the sales department at my request. Dominique (sales) was super to work with and patient with me as I narrowed down my options. Excellent dealership overall! More

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Very professional, I had a bad experience at another dealership. I decided to give Criswell Honda a try. First impression was great. Tania approached me and answered all my questions very professionally dealership. I decided to give Criswell Honda a try. First impression was great. Tania approached me and answered all my questions very professionally. I had a great experience. I will be back for future services. More

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Being without a car After taking the 2016 Honda Civic to multiple dealers since Dec 31st, 2019, Criswell finally identified the issue after a month and half. Turned out t After taking the 2016 Honda Civic to multiple dealers since Dec 31st, 2019, Criswell finally identified the issue after a month and half. Turned out the Body Control Module (BCM) was initiating a parasitic draw. Well, a new BCM would not be ready until April leaving us without a car for over two months! Obviously, this is going to put us through stress in regards to getting to work, going to events, finances, etc., due to renting a car for that long is outrageous! We have constantly been on the phone with the dealership, honda care, and american honda to at least provide a loaner car as this issue is with HONDA, not us. Tania was helpful in providing us a free extra day on the 6 day rental form honda care but it was band-aid in this whole process.Needless to say, Honda as a whole does not care anymore about their customers unless you buy brand new cars and only then do they seem to provide quality care and service for those in need. It just baffles me that after providing our business to this place, they just try to find ways not to accommodate customers, especially in a off the wall situation where a part takes two months to be available! When asked if the sales rep could provide some support, they said an email would be sent but never heard back. Don't see how that is possible. At this point, we would just rather get rid of the car and go to another non-Honda dealership. More

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Carina was the absolutely BEST person to work with. Carina has restored my faith in service departments. Her follow up and professionalism is refreshing!! Even though she had no idea who I was, she ma Carina has restored my faith in service departments. Her follow up and professionalism is refreshing!! Even though she had no idea who I was, she made me feel like we had worked together previously. More

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