Caleb Garcia
Caleb Garcia at Volkswagen of Ocala
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Caleb Garcia

Service Advisor

Volkswagen of Ocala

5135 SW College Rd
Ocala, FL 34474

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4.5
187 Reviews

Dealership Experience

5 yrs, 9 mos

Industry Experience

10 yrs, 11 mos

Employee Video

4.5

187 Reviews

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187 Reviews of Caleb Garcia

September 13, 2024

Dealership Rating
Employee Rating

Since we arrived they treated us very well. They gave us water, coffee, food, they made me and my husband feel very good. Carlos gave us an excellent price and I got my car. We left happy. If y More

by ChaconFlores
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 23, 2024

Volkswagen of Ocala responded

Thank you for your wonderful review! We’re so glad to hear that you and your husband felt well taken care of during your visit. It’s great to know that Carlos provided you with an excellent price and contributed to your happy experience. Your recommendation means the world to us, and we truly appreciate the review! We look forward to seeing you again soon. Enjoy your new car!

August 27, 2024

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Employee Rating

Super perfect job, really satisfying work . Five star is my opinion . Thanks to Andres 100% More

by Dagoberto Maldonado
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 03, 2024

Volkswagen of Ocala responded

Thank you so much for your fantastic review! We're thrilled to hear you’re so satisfied with the work. If you need anything else or have more feedback, don’t hesitate to reach out. Thanks again for your support!

August 19, 2024

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Caleb Garcia my service rep is the best ! Been a customer for almost 3 years now and about 10 years plus a customer of Volkswagen. More

by MARYSOL.IRIZARRY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Awilda at front desk Ocala is outstanding with her customer service! Always helpful

Aug 21, 2024

Volkswagen of Ocala responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Caleb has consistently provided excellent service and that you've been a valued customer for so long. It's always our goal to create a positive and lasting relationship with our customers. We appreciate your loyalty to both our dealership and Volkswagen, and we look forward to continuing to serve you for many years to come!

Aug 22, 2024

MARYSOL.IRIZARRY responded

Thank you for the great service!

August 16, 2024

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Employee Rating

Great service department. I went in for a service and they thoroughly looked over my vehicle and found a safety issue that need to be addressed. Thanks for the great work! More

by mm7ocala
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 19, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department and that we were able to address the safety issue. Your safety is our top priority, and we're glad we could help. If you need anything else in the future, please don't hesitate to reach out. Safe driving!

August 14, 2024

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Part not available even though they knew I was coming in for recall. Also, it took twice xxx long to do oil change an infotainment update than estimated. More

by Lsrodrick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Volkswagen of Ocala responded

Thank you for your feedback. I’m sorry to hear about the inconvenience you experienced with the part not being available and the delay in completing the oil change and software update. We understand how important timely service is, especially for a recall, and we're working to improve our processes to prevent such issues in the future. If you have any further concerns or need assistance, please feel free to contact us directly. Your satisfaction is important to us, and we appreciate your patience.

August 10, 2024

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Really care about your vehicle and do a thorough job of looking it over in the process of doing routine maintenance. Always friendly and helpful service. More

by margie4772
Service Price Transparency
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Recommend Dealer
Yes
Aug 12, 2024

Volkswagen of Ocala responded

Thank you for the wonderful review! We’re thrilled to hear that you appreciate the thorough care and attention we give to your vehicle during routine maintenance. Our team is dedicated to providing friendly and helpful service, and it’s great to know that’s been your experience. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 07, 2024

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The best Vw dealership around. Prompt, honest, efficient and very informed.. great at informing me. More

by shirleyshanti
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker, Ricky Vallejos

Aug 12, 2024

Volkswagen of Ocala responded

Thank you for your outstanding review! We’re thrilled to hear that you consider us the best VW dealership around and that you found our service prompt, honest, and efficient. We’re also glad to know that our team was effective in keeping you informed. If you need anything further or have more questions, please don’t hesitate to reach out. We look forward to your next visit!

August 05, 2024

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Volkswagen of Ocala always goes above and beyond! Great staff and great service. Wouldn't go anywhere else ! More

by 12345ASDF
Service Price Transparency
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Recommend Dealer
Yes
Aug 06, 2024

Volkswagen of Ocala responded

Thank you for your fantastic review! We’re delighted to hear that our staff and service have consistently exceeded your expectations. It’s wonderful to know you’re so satisfied with your experience at Volkswagen of Ocala. We look forward to continuing to serve you and appreciate your loyalty!

July 26, 2024

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Employee Rating

I am greatful for the great service to my Volkswagen beetle that you did for me.My Car is running like New. More

by Terrymcclendon173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We’re thrilled to hear that your Volkswagen Beetle is running like new and that you’re satisfied with our service. If you need anything else or have any questions in the future, please don’t hesitate to reach out.

July 05, 2024

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Employee Rating

2nd car I’ve bought from VW of Ocala. Love working with this dealership and taking my cars for service there. Thanks Carlos and TJ and Caleb More

by Casey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Hernandez, Christopher Hudson , TJ Richmond

Jul 08, 2024

Volkswagen of Ocala responded

Thank you for your loyalty and for choosing VW of Ocala once again! We're thrilled that you love working with our dealership and trust us with both your vehicle purchases and service needs. Carlos, TJ, and Caleb are grateful for your appreciation. We look forward to continuing to provide you with excellent service and being there for your automotive needs in the future.

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