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Carlos Hernandez

Overview Reviews (132) Inventory (203)

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Carlos Hernandez

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Carlos Hernandez

Sales Associate

Volkswagen of Ocala

5135 SW College Rd
Ocala, FL 34474

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5.0

132 Reviews

Overview Reviews (132) Inventory (203)

Dealership Experience

6 yrs, 9 mos

Industry Experience

34 yrs

Languages Spoken

English

Spanish

5.0

132 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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132 Reviews of Carlos Hernandez

May 18, 2024

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Employee Rating

It was a great dealer and super neat. And Carlos was a great salesman who deserves five stars. And Carlos was a great salesman who deserves five stars. More

by tmelvin1998

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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May 16, 2024

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Employee Rating

Excellent service I got a problem with the air conditioning give me and appointment fixed the same day.nice and clean place conditioning give me and appointment fixed the same day.nice and clean place More

by lizette_13pr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ricky Vallejos

Helpful 0

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May 17, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're glad we could quickly resolve your air conditioning issue and that you found our facility nice and clean. We appreciate your feedback and look forward to assisting you again!

May 16, 2024

Dealership Rating

Employee Rating

The dealership, looked nice and cleaned. It was easy to find. And Carlos is a great salesman. It was easy to find. And Carlos is a great salesman. More

by tmelvin1998

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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May 17, 2024 -

Volkswagen of Ocala responded

Thank you for your feedback. We're glad to hear you found our dealership clean and easy to find, and that Carlos provided great service. We strive for excellence and would love to know how we can improve to make your next visit a five-star experience.

May 08, 2024

Dealership Rating

Employee Rating

Sean really worked hard for me to find the best deal that fit my life and my budget and I greatly appreciate it I got a great car and the dealership was beautiful so everything worked out great fit my life and my budget and I greatly appreciate it I got a great car and the dealership was beautiful so everything worked out great More

by pisswarmgingerale101

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shawn Girton, Cecili Ortiz, James Rubio , Anthony Colon, David Peralta, Sayde Nixon, Connor Eastin, Eric Henderson

Helpful 0

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May 10, 2024 -

Volkswagen of Ocala responded

Thank you for sharing your experience with us! We're thrilled to hear that Shawn worked hard to find the best deal that fit your life and budget. It's fantastic to know that you got a great car and that everything worked out smoothly. We take pride in providing excellent service and ensuring our customers find the perfect fit. If you ever need anything else or have any questions, please don't hesitate to reach out. Enjoy your new car, and thank you for choosing us!

April 28, 2024

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Employee Rating

This is the second time I have bought a vehicle from Volkswagen of Ocala and the Customer Service was outstanding. I am happy with my purchase and Carlos Hernandez was outstanding as my salesman he wen Volkswagen of Ocala and the Customer Service was outstanding. I am happy with my purchase and Carlos Hernandez was outstanding as my salesman he went above and beyond for me. More

by tab9351

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Christopher Hudson

Helpful 0

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May 08, 2024 -

Volkswagen of Ocala responded

Congratulations on your new Volkswagen! We are so glad you enjoyed working with Carlos, it was a pleasure getting to know you and helping you find the perfect vehicle. Thank you so much for 5 stars!

April 22, 2024

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Employee Rating

Carlos Hernández was a big help in helping get a new car that I liked and that suited me that I liked and that suited me More

by reyreyes777

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Apr 25, 2024 -

Volkswagen of Ocala responded

Congratulations on your new VW, we are so glad you enjoyed working with Carlos and that he was able to help you find the perfect vehicle. Thank you so much for the 5 star review, we look forward to working with you again soon!

April 20, 2024

Dealership Rating

Employee Rating

Great experience and super easy! I found the vehicle I wanted online, went in to test drive it and everything else was super smooth! I was in and out in just a few hours— no waiting I found the vehicle I wanted online, went in to test drive it and everything else was super smooth! I was in and out in just a few hours— no waiting around all day or several days or having to negotiate pricing and interest rates. They made sure they knew my non-negotiables and made it happen. More

by Rachelle Maggard

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michele Biros, David Peralta, Dominick Ferrara

Helpful 0

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Apr 23, 2024 -

Volkswagen of Ocala responded

We are so glad Carlos could help make your experience enjoyable and smooth. It was a pleasure working with you, we look forward to your next visit!

April 19, 2024

Dealership Rating

Employee Rating

I appreciate Carlos Hernandez in helping me get a car so I can be able to go to work I can be able to go to work More

by reyreyes777

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Apr 22, 2024 -

Volkswagen of Ocala responded

We are so glad Carlos was a help to you, thank you so much for the 5 star review.

April 18, 2024

Dealership Rating

Employee Rating

Carlos was exceptional. Very nice, very helpful very patient very understanding. I highly recommend him Very nice, very helpful very patient very understanding. I highly recommend him More

by tewksbury68

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bobby Watts

Helpful 0

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Apr 22, 2024 -

Volkswagen of Ocala responded

Congratulations on your new vehicle! We are so glad you found what you were looking for and enjoyed working with Carlos. Thank you so much for the 5 stars!

April 15, 2024

Dealership Rating

Employee Rating

Carlos made our experience super easy! Would recommend him to anyone looking for a VW! Would recommend him to anyone looking for a VW! More

by jcouture4c

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Christopher Hudson

Helpful 0

Report | Print

Apr 17, 2024 -

Volkswagen of Ocala responded

Congratulations on your new VW! We are so glad you enjoyed working with Carlos, thank you so much for the amazing 5 star review!

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