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Cale Wood

Overview Reviews (744)

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Cale Wood

Cale Wood | Page 73

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5

744 Reviews

Overview Reviews (744)

4.5

744 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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744 Reviews of Cale Wood

December 05, 2023

Dealership Rating

Employee Rating

Very friendly from cashier to service person to Irene to transport driver! Key always make your trip home or back to the dealership a great experience! transport driver! Key always make your trip home or back to the dealership a great experience! More

by rdgilmore

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick

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Dec 06, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 01, 2023

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Employee Rating

Very busy and hard to schedule and hard to reproduce any issues. Have to return to complete. issues. Have to return to complete. More

by CWCORREA2011

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 01, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 30, 2023

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Employee Rating

I wsnt expecting to have to look for my car when i picked it up it up More

by tristenkali70

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 01, 2023 -

Elk Grove Ford responded

November 30, 2023

Dealership Rating

Employee Rating

When the car was there had great communication with my service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to contact corporate. More

by Lmsmith2d

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

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Dec 01, 2023 -

Elk Grove Ford responded

Thank you for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 30, 2023

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Employee Rating

Service manager Jason did things the right way. Professional. Accommodating. Above and beyond to make sure my experience was done well. Professional. Accommodating. Above and beyond to make sure my experience was done well. More

by MYNYJETS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 01, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 29, 2023

Dealership Rating

Employee Rating

Able to fix my concern regarding my car. Nick is very pleasant.and willing to help right away Nick is very pleasant.and willing to help right away More

by MARIDURA7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 30, 2023 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 29, 2023

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Employee Rating

Good service! ! Only took one hour for an oil change. Employees were very nice and courteous. ! Only took one hour for an oil change. Employees were very nice and courteous. More

by lilbit808

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 30, 2023 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 28, 2023

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Employee Rating

They told me it would be an hour. It was 3 hours for a simple oil change. It was 3 hours for a simple oil change. More

by Damian Inman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 29, 2023 -

Elk Grove Ford responded

Damian, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 27, 2023

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Employee Rating

Great CarPro certified dealer with great staff. To the point no hassle experience, worth the long drive from Oroville To the point no hassle experience, worth the long drive from Oroville More

by CW45

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rachel Wood

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Nov 27, 2023 -

Elk Grove Ford responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 26, 2023

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Employee Rating

They told me that an oil change was $99 and everything was included, but that’s was for the works. The oil change was only 49. Not really an honest way to do business, was included, but that’s was for the works. The oil change was only 49. Not really an honest way to do business, More

by aaron.turner09

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 27, 2023 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, Aaron, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com